Ever Wondered What It Takes To Design And Hand Build A Custom Bike?

Ever Wondered What It Takes To Design And Hand Build A Custom Bike?

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i'm on my way to eugene oregon to visit commotion  cycles headquarters looking to meet up with his   founder and owner dwan shepard and pick up my  new bicycle frame it's been a long time dream of   mine i have a custom fitted bicycle made by them  last november i met up with brian cannon their   sales manager with whom i spent part of a morning  going through their thorough fitting process this   bicycle frame has been made to fit me as close  to perfect as possible so i can continue bicycle   touring this amazing planet while sharing my  adventures on my youtube channel fly scout rider and so i drive over to key west airport where i  get on the first of three flights to get to eugene   come along and get to know dwan sheppard and his  one-of-a-kind top-notch american bicycle company i finally made it to eugene oregon i'm here  with dwan shepard he's the owner and founder   of commotion cycles here in eugene and uh he's  kind enough to take the time to let me ask him a   few questions or so he says there's a lot of them  so so let's get started by asking you what niche   is commotion cycles in we're a small company  we just have 18 people working here when   you're a small company you have to recognize uh  you're not gonna you're not gonna be in every   bike shop competing with trek and cannondale  specialized so what we do is we try to identify parts of the bicycle market that the bigger  companies are not addressing and really they're they're looking for things  that they can mass market   and for us it's the opposite  we're looking for opportunities to meet the needs of cyclists  who cannot find what they need um   you know from the likes of those bigger companies  and uh for us that has meant tandem bikes   you know we do a lot of touring and  adventure type bikes of course you know   custom fitting is a big part of what we do to some  degree these larger companies do a bit of that but   they don't do it to the extent that we do they  don't offer the range of options that we do   such as specialty drive trains like pinion  gearboxes roll off multi-speed hubs sns couplers   for travel things like that you know being able  to offer those options and you know provide   alternatives to people looking for something a  little more specialized for what they want to do has you know helped us  build our own reputation and you know increase our reach around the  country and and to some degree worldwide   so dwan going back to the origin of commotion  cycles uh there's this name that keeps coming up   my research is gary hill who is he and has  he has he become an influence since the   his departure and your entry into the inception  of the bike shop that he and you worked on   during the 80s yeah gary has definitely been a  mentor to me i met gary i think in 1982 or 83   when i was working at a bicycle shop here  in eugene he had a frame building shop here   where he made custom bikes very much a one-off  operation he made a living by doing that and and   doing other you know fabrication and  maintenance things for small businesses   in west eugene he had come around to various  bike shops offering a frame building class and   i i took his class from him after after he  offered to do it on a pay-as-you-go basis   and i think i paid about six hundred dollars to  build my own frame in his class with a couple   of friends subsequently he offered me a job  so you know i finished my friend my frame   and i soon found myself working part-time for  gary helping him build frames and and do other   light fabrications so you fell into a passion  for building friends i did you know and and to be   honest it was something i really uh did not expect  to like as much as i did i didn't expect to have   you know any sort of talent for it but gary  thought otherwise and that's how i found myself   working for him he then wanted to get out of  the the bike side of things altogether and   go and work for this other company that he'd  been doing contract work for so he offered to   sell me his business and i said to him are you  kidding i work for you i don't have any money   i checked in with one of my friends who i worked  with at another bike shop and uh he and i went   in together and purchased the business which was  just a small you know it was pretty pretty small   operation thousand square foot shop you know an  old atlas lathe and a mill drill machine and some   files a couple of rudimentary frame jigs a set of  brazing welding tanks yeah i've read about worship   your thousand your original shop that you bought  from gary and uh i'm just intrigued as to what the   atmosphere must have been like those first three  years it's pretty garage like yeah um i mean you   guys are late 20s you're just hanging out yeah  building this and that just repairing frames   you know giving it a whirl let's see how  this goes and in the first couple years we   well the first year we we sold six bicycles uh so  you can imagine what kind of living you can make   off of that for two guys we kept our jobs working  at another bike shop so it was a part-time gig we   did lots of frame repairs at that time in the late  80s a lot of people were converting their mountain   bikes from uh roller cam or u-brakes to cantilever  brakes so we had lots of lots of uh nishikis and   and uh you know gary fisher's and richie's and  whatnot coming in uh getting brake conversions   you know small amount of work so there were these  two guys friends of yours that you brought in   because you couldn't afford your uh pay scale to  buy the shop and it was uh butch boucher and then   it's hard to pronounce this uh yeah we were  all co-workers um at this other bike shop dan   uh taught himself how to how to do  machining and he kind of became the the   expert on maintaining the machine tools and  learning how to operate manual machines butch   learned how to build titanium frames and  he also specialized in doing finish work   on uh bicycle frames yeah there wasn't social  media per se at the time in the early 90s but   uh he was more involved in reaching out  to bicycle publications uh marketing angle   yeah the marketing angle yeah so where  the name commotion cycles come from   butch and i had had built our first tandem frame  um and we had tossed some different ideas around   for names uh we thought about just using our  last names if the company grows you don't want   people saying you're coming to the front door  and saying i want to talk to boucher or shepard   you want a name that is representative of what you  do not representative of yourself so we decided to   uh invite our friends to uh  a uh dinner potluck party   and it was you know it was a name the bike party  so we put our tandem frame number one on a table   and we handed out notepads and we said write  down 20 different names that you think would   be great for this bike or this company and so we  had a lot of great suggestions many of them i've   seen since then on names of internet  startups or car models really you name it   so i think we came up with some good ones but uh  the clear winner the applause winner was was uh   co-motion i love the name really nice i think  invokes you know of course it was a tandem frame   you know helps envision the idea  of two people working together   but it can also mean you and the bike yeah  totally in motion together i think it's been great   so at some point in the first three years of your   startup you decide to move to a 3 000 square  foot shop what happened to instigate that   movement our local competitors at burley bicycle  cooperative put on a tandem stage race my former   partner butch and uh and our mutual friend raced  in that stage race on our tandem number one   and they won it there was a reporter from  uh winning bicycle racing a very good   slick magazine that was reporting on bicycle  racing in the us and abroad and they did a story   and did a follow-up interview with butch and  myself where they featured the bike so people   you know kind of got the idea that we weren't just  making another tandem we were making a tandem that   was going to have the characteristics that a racer  might be interested in to me it seems like three   years in early 20s maybe coming into your 30s you  immediately find success enough to grow and go   into a new shop and then three years go by in the  new shop from what i found out and it's just the   three of you and then you decide to do your first  hire which was bob westman who's still with you   after 28 years that's right how did he come about  and what did he bring to the equation you know   he's just a great guy with the biggest heart in  the world super hard working everybody loves bob   you can't you can't not love the guy he came  as a bicycle mechanic you know he had some   wrenching skills from working a few bike shops  in kansas and texas he saw an ad that we ran in   the local paper and answered it and we liked him  and offered him the job and at that time he was he   was about 30 i guess and comes the year 2000 we're  looking at only 12 years since your inception and   you end up building this building behind us 13  000 square feet at that time did you ever imagine   that you would ever reach that kind of success i  mean you were a mid-20s guy making fifty dollars   a week with gary and doing work time part work at  a bike shop you're broke right and now 12 years   later you're create you're building a insane  shop like one of the best shops in the country   no i i i did not envision that i you know when  uh we started the company i i thought you know   let's see how this goes for a couple years and  you know if we ever get to the point of making   50 bikes a year i'm going to be thrilled  duane it seems to me that at the core of   your company is the high level of manufacturing  and the quality that you guys try to produce   and i see that your bicycles don't skimp out at  all every aspect of the bicycle building process   is taken into consideration without  exception and with that said   you have double butted tubing you have created  and developed through your machinery here i would   believe it's a cnc machine the cnc router  you've created a shifting mechanism for   customizing the pinion gearbox shifter so it  can accommodate the components that you want to   put out yes so starting out with a explanation  of double butted tubing can you explain   to us what double but it means basically a double  butted bicycle frame tube has a continuous outer   diameter the welded areas need to be strong enough  and thick enough to withstand the heat and the uh   the intersection you know they need some extra  oomph to be able to really connect that tube   to its adjoining tubes it's thicker at the  weld zone uh and typically it's you know   100 to 150 millimeters from that weld zone  before it goes into a thinner zone again   the outside diameter of the tube doesn't  change but the wall thickness is thinner so it might be eight tenths of a millimeter thick  at the welded ends and then it's you know if you   measure 150 millimeters in from that it's going to  be in the thin zone which is uh typically a couple   of tenths later so six tenths of a millimeter  thick in the thin zone would be a typical   top tube on a on a road bike it's a tapering  effect and what about the zonely butted   tubing so what we mean by zonally but it  is um on a on a tandem frame for instance   we've made the argument that you can make a  much stronger bike by having a continuous tube   from the head tube all the way to the rear  seat tube with the the front seat tube uh   basically intersecting but piercing that tube  which is a larger diameter in that zone in the   middle of the of the tube is a is you know a  thicker section just like the the thicker ends   that are welded on a typical double butted  tube so because there was no name for that   kind of tube we call it zonally because you  have three distinct zones or you could call   it five distinct zones there are three heavier  zones and two lighter zones and this is reynolds   cycle tubing from england that produces these so  reynolds was the first company that we worked with   to develop those tubes we also worked with  truetemper for many years we've worked with a lot   of the tube manufacturers why is this so important  for you to build your bicycles with chromoly   steel why not go with aluminum or  titanium well we do build aluminum bikes   it's a small percentage of what we do  steel has uh the most versatility as   a as a material to build bicycle frames um out  of you know in my mind all of the available   materials to build a bicycle frame um think  of it as a you know as your palette uh from   which to you know if you were the artist and you  you want to paint a landscape you want the best palette that you can get for specialty bikes like  tandems and you know touring adventure type bikes   the right ability the repair ability steel provides the best options one of the  things that drew me to come to commotion out   of many things was the fact that you guys build  the frames yourselves and that you have your own   welding process and without giving any details  of your welding secrets what in a simple way   differentiates commotion cycles from any other  manufacturer of bicycles either here in the us or   anywhere else we concentrate more on the processes  and just make sure that you know our equipment   is set up properly and the processes that we go  through are thorough and consistent we have crew   here as you mentioned you know we have people that  have been here for many years and they're very   proud of their work going into the components that  you guys offer your with your bicycles starting   with the co-pilot uh component can you fill us in  a little bit on or a lot of why the co-pilot is   such a sought-after component for your bicycles  yeah so you're talking about the s s coupling   the couplers uh which are made by sns machine  out of california um i met steve smiling at   the interbike show in about 1994 95 i think he he  was showing these uh these amazing stainless steel   couplers that he had designed so i started  thinking let's make some frames with these   and so we were not the first company to  build a frame with the s s coupling but   we were the first company to begin  offering a selection of bikes that   could be ordered with that coupling as a stock  offering my friend steve hoff he flew out to north   dakota this last summer to cross north dakota  and to south dakota with his commotion cycle   he has the couplers and the the co-pilot and it  was really easy just for him to fly into fargo   we put the bike together and no time at all he we  went to the post office sent the the carry case to   pierre south dakota and a week later when we got  there went to the post office picked it up put   his bike back in the bag got on a plane got home  and very simple yeah it's a great product does   it add a significant weight to the bicycle uh the  couplers weigh about four ounces each on average   um you know the the ones for the bigger tubes  like on a you know a tandem or a triplet they're   they're a little bigger and heavier but on your  typical single bike you know they weigh about   together you're going to have two so  they're going to weigh about eight ounces which is a lot less than this so i uh noticed  when i was here in november getting fitted for   my bike that you had cnc machines here and i  was educated by brian your sales manager that   you guys make all sorts of parts for your  bicycles here in-house you're not really trying to   grab parts from different companies you're  flat-out making your own your own components   yeah that was a that's been an incremental  process we got our first cnc machine when we   decided to tackle the the periscope project with  a dual telescoping seat mast system which makes it   super adjustable so you can you can  start a kid as the stoker on the back   of a periscope tandem at about age four and  then the bike is adjustable until the kid is   as big as as the parent you know or whoever  is riding uh in the front of the bike   after making the special collars and seat masks  and parts that were necessary to build that system   we started looking around and thinking hey you  know what if we solved this problem over here by   making our own part rather than you know searching  and finding the best match we could find for the   idea that we had you know and you start thinking  about making the quantum leap and thinking   well if i had the perfect part what would it be  the possibilities really open up when you have cnc   equipment when i saw the cnc machine i i  was thinking to ask you which parts are you   actually producing and then i walked around your  shop and i noticed that there's gazillions of   boxes with all kinds of parts you know you start  thinking of well how can i make this part better   um how would you know having a a drop out that  really suits the the angles of the frames that   we're producing be different from this cast  item that's been made in japan or italy for   30 years and uh and then you know there  are other other things happen that um that   sort of force your hand like uh all of a sudden  through axles become prevalent do you want to   you know wait for the industry to produce the  right dropout for you or do you want to create   one right now that suits your frame and addresses  the you know the concerns that you have about the   methodology that we use to put our frames together  you know to be in control of of as many steps of   specking and and building the frames as  possible when i saw the stainless steel drop   out for my divide i was just like sort of divide  pinion is that what you're yes yes okay so i was i   was blown away i was like this is a that's a very  special part the divide pinion essentially has   the pinion gear box um which is a 12 or 18 speed  internal gear box that's mounted in the center of   the frame basically where uh frame typically  would have the bottom bracket shell but um so the the wheels are essentially single speed  wheels and in the case of the divide pinion you   have a drive belt instead of a chain and a  sliding assembly to enable that adjustment   tension adjustment that you need to have  it also has a a semi-vertical slot so that if you have a flat tire you need to pull  your wheel out you take the through axle out   you don't have to do any sort of tension  adjustments the the wheel comes out of   the frame and detentions the belt at the same  time and when you replace the wheel the belt is   also re-tensioned at the same time  that's a fairly complicated dropout   to make but in use it's very simple the thru  axle is supported by parts that slide within   a receiver assembly that has adjustment screws  and locking bolts and that receiver assembly is   17 for stainless steel the sliding parts that  receive the through axle are anodized aluminum   changing subjects to components that you actually  bring into commotion cycles from outside sources   one of them is the steer stopper which i'm an ex  huge fan of it's a must have uh component for me   on my bicycle i use it constantly every day i have  a million reasons why i like it but other than the   steer stopper and the sns coupling what other  components do you bring in from outside sources   well i mentioned the pinion gearbox uh the  roloff speed hub those are both the german-made   transmission alternatives and uh you know  they're beautifully made there's a lot of   appeal to a lot of folks who want to get away  from derailer systems if you're attracted to a bicycle transmission that does not have  external cogs and you know a greasy chain and   um you know the exposure of those parts to  the elements you may well want to consider   an internal gearbox like the pinion gearbox or  the roll-off speed hub main difference being that   the roll-off contains those parts in the rear hub  the pinion gearbox is is more of a central part   of the bike it's attached to the frame as i said  the wheel set is essentially a single speed wheel   set we try to be neutral and just talk about  the pluses and minuses of all these these uh   components because nothing is perfect it's just  good to know what your options are and for us   we like to offer those options  still sell a lot of bites with the derailleur system and it remains the most economical if you're familiar  with the components and the maintenance required   they're they're very simple and relatively easy to  get along with i'm very familiar and i maintain my   my drivetrain my derailleur drive drive train  while i'm touring all the time and i'm good at   it i've gotten good at it because you have to  do it so many times yeah but there's a lot of   times where i'm stuck in rain in a rail trail  and it's just grinding away back there and yeah   and then i to find wait until the rain stops  so i can get the sand off the chain and the   derailleur and the yeah and then lube  it up and then i'm back to feeling okay   that alone is a huge part of why i'm so attracted  to the opinion gearbox understood absolutely   i thought i was just destroying my drivetrain   makes me think about one of those pinion gear  boxes i wouldn't uh i wouldn't mind having one   of those someday there's another component  that i find extremely important as i like to   write with my lights on all the time i really like  having my headlight on so you got the pathfinder   package is what we call it yeah and i did that  on my on my my bike now that i've toured twice   across the us with that's another component that  you bring in what percentage of the bikes are   coming out with the with the hub with the dialogue  it's not a high percentage it's it's maybe 20 25   you know for people that do extended touring  uh off grid it's extremely attractive   um because you can you can charge your phone  or your gps unit you know charge your headlight   while you're riding in the case of our pathfinder  package it comes with a headlight so you can run   the headlight as as much as you want to or you  can flip the switch off if you want all the power   diverted to something else i i use it strictly for  full-time lighting at my uh my headlight it's a   i hear people all the time telling me that they're  coming down a trail and they see me a long ways   away just flashing out them so yeah lets them  know the the last part of the manufacturing   part of your factory here is the paint booth and  the painting process when i was here in november   brian showed me how far you guys take  painting yeah the bicycles um blown away   for us being able to offer all kinds of  paint options and multiple colors and you know different effects on  on the bikes that we produce   we have much more flexibility to do that with  these downdraft type paint booths without a   doubt the paint job is representative of what's  underneath the paint because i've seen the frames   in the raw form and after they've been  sanded and or or polished and ready for pan   they're just a phenomenal build what we want to  do is create bicycles where the functionality   of it is it's is its beauty and where  its purpose is well defined and it   um you know it really what really shines is how  it serves the purpose that it's intended for   to me going through that process creates  the the beauty of the bike we don't   set out to simply make pretty bikes well  they're pretty i know they're more functional   i know i know what you're trying to say but to me  without a doubt it's a it's a it's a work of art   they're beautiful bikes too to see and before the  paint job goes on you know uh when things are are   you know simple and to the point and you know not  over developed um i i have always appreciated that   and that's what we strive to achieve here as well  so going into your models i i cannot wait to ask   you this question because you have i believe 11  single bicycle models i think nine tandems or so   and then there's the periscope models too many  yeah too many to count i mean i don't i don't want   to like go through every model and but like the  overall picture of why there are so many models   can you explain why there's so many models and i  gotta say when i look for the model that the first   time i looked at the website i was like like  where do i start and that this is 10 years ago   right and it's taken years of looking at the  website and actually learning more about cycling   because i'm sort of new to cycling that i started  seeing through the the pictures of the bicycles   and reading the details and going oh i see where  this is going there's this wheel size there's this   drive train there yeah it's all very organized in  the in in your process but it's still 11 bicycles   for singles you know if somebody comes along and  says well could you make me a bike like that but   with uh with 29 inch wheels uh or gee i really  like your uh your americano but uh if i could have   that with a roll-off hub instead of the derailleur  system that'd be the bike for me for the periscope   you know we've talked to families who wish  they could have a bike that works for them   as a as a couple the parents say and they wish  they could have a quick adjustment to get their   their kid on it each model is really intended  again going back to the function of the bike to   to meet that purpose for instance we have a a  touring model called the ochiko it's it's designed   to work for smaller statured people you know 29  inch wheels are really difficult to work with for   a person who's under five foot tall you have to  really compromise on geometry to accommodate a   small person on a bike with oversized wheels like  that so it has a 650b wheel set which makes it   easier to build a bike that has lower standover  clearance because everybody should be able to   step off of their saddle and put their their  feet on the ground and have some clearance   over that top tube if you're doing a lot of  world travel say in the southern hemisphere i'd   probably recommend a bike with 26 inch wheels  rather than 700 or or 29 inch wheel or 650b   like the pangaea because um 26 inch tires  are pretty easily available worldwide and 650b 700c 29 inch in some parts of the world  it can be tough to get tires every one of those   models is is um addressing one thing or another  you know let's talk about what you're going to do   with the bike you know how tall are you where are  you going to go with this bike juan with that said   about the models uh and talking about my confusion  when i first looked at the list of different   single bicycle touring models and different  single bike models that you have that are not   bicycle touring and i had this confusion but  once i started cycling and i realized what i   was looking for what i what in a bicycle  not necessarily one of your bicycles   and i looked at the divide the 29 inch divide i  was like boom that's the one so i can see we're   having a lot of those models are good for  people that know exactly what they want in   their bicycle so would you say that most of your  customers are cyclists who have somewhat uh uh   some experience in cycling where they  are more prone to know to know what it   is that uh they're looking for and frame and  components and this and that or are there also   people who come to you that are looking to bicycle  tour per se for the first time and they don't want   to go with a lower grade model out there and  just flat out start without wasting any time   and becoming a commotion cycle of a customer we  definitely get both you do we're more comfortable   talking with someone who has some experience  because it's it's more relatable you know let's   say if they're looking for a touring bicycle  if they've been out there and experienced   you know the typical problems with you know  the bicycle handling the touring load without   wobbling or you know they've had wheel failures or  maybe bought some off-the-shelf bike and tried to   you know put a roll-off hub on it or something  like that then it's easier to talk about how   our bikes you know solve those issues and and  we can demonstrate that with a quick test ride   and you know show people what we do and why we do  it i find that to be a great place to be a place   where somebody who's already had a bicycle and  have learned the ropes to some degree realizes   that there's something more functional for  their purpose right and that's who you guys are   yeah and you know and we're if i may say so  we're good at those conversations you know we we everyone on my sales team has some  experience with with touring and uh   you know with tandaming and road riding  mountain biking you name it um and so   it's easy for us to you know to  have those conversations about   you know what the possibilities are  and what we can do here at commotion to give you the best cycling experience you know you  can you can have so how many dealers are there in   the united states and how many states actually  every state with some dealer um you know there's   that we have different levels of dealers you know  we're happy to work with people that don't have a   commotion dealer nearby they can contact us and  you know initiate an order and we'll help them   find a nearby dealer that we can deliver the bike  to that's what i was going to ask you next in   november i finished my tour in california and flew  here with my bicycle and met up with brian and i   did that because brian said that it would be great  to look at my bicycle and see and interview me and   the extent that he took to interview me about  my bicycle and my fit to it and what i liked i   didn't like and then did the the form to measure  my reach and all 16 points i think it was that you   and if to me i was i was able to do it but  there's other people out there that might   be far from a dealer or just cannot come here  like i did is there is are those people able   to call here and be directed through your form  and through questioning to fit themselves to   our bicycle we do everything we can to uh to work  with people to accomplish those things um and uh you know we can direct people to experienced  fitters if they're not comfortable with the   measurements that we asked for although we you  know we've developed that form to virtually   do what we would do if we were with them there's  a long list of reasons why i wanted a commotion   bicycle and including the pinion gearbox  capability the wider tire i mean all the all that   we talked about all these components that you make  in-house the welding the tubing the the length   that you guys take but at the very top of the list  if not close to the very top is the fact that i   was able to be fitted to a bicycle and i spent  months in a daily basis all day long cycling on   on the roads and i want to be like as close  to perfectly fitted to a bicycle as i can be   and there isn't that much option for that  in the united states we're always looking to in that recommendation you in the middle of the  range of possibilities so that you know let's say   you know two weeks after your initial setup  you you want to have a little bit more reach   it's just a matter of picking a stem with another  centimeter of reach yeah the time that brian spent   with me interviewing me it's not just uh measuring  me it's asking me all these questions and making   sure that he knows what i'm looking for and and  he explained this that there's adjustability to   the end result of the fitting to the frame what  has driven you from a a shop kid an annoying   shop kid is what you what i read you quote you  were quoted for saying one time yeah you're this   little snotty kid in a bike shop trying to figure  out how to change the tire fill a tube yeah two   everyone's got to start somewhere right to being  broke yeah in hail's uh shop learning how to do   frames and then all of a sudden three years in  boom you find success go to 3 000 square foot shop   12 years later from the inception of the company  you're in this massive incredible energy efficient   building getting insane accolades for what you've  accomplished and what your company's accomplished   the commotion customer is like when you meet one  of them they're just static about their bicycle   yeah it's pretty fun what's at the heart of  the result of the success of all this that's a   good question diego um you know and my my stock  answer is i don't have any marketable skills so   this is all you're good for you know you  got to be able to to i think you know and i   i haven't had a real job for 34 years so correct  me if i'm wrong but i feel like you have to   you have to be able to you know look at yourself  in the mirror in the morning and and uh and   you know feel good about what you've done um   and uh this is this is what i have to offer and  i i feel i feel good about what we've done here   i like writing my own ticket someone asked me  what my biggest fear was and and i said um um insignificance i i have some sort of  drive to have some sort of significance   what we do as we talked earlier about is  it's very niche oriented so i know that   you know whatever renown that we have  reaches a very small audience and i'm   totally fine with that i'm not out to be  uh famous or anything i but i um i do have   some drive to have some kind of impact and i  i don't know if that's an aide in everyone but you know that maybe that's the driving force i  i couldn't tell you what a great american story   of passion and perseverance not not willing to  do anything but in excellence and and to be a   progressive thinker like you've been it's obvious  in what you're doing and i can't tell you how   happy i am how thrilled i am to be a very my new  part of the commotion uh story by being able to   ride one of your bicycles it's a it's well don't  i can't thank you enough and i can't underestimate   the importance of that because uh you know  without uh without people like you without every customer we've ever had we  would not exist so um you know   we also try to recognize that that uh um every  customer is important every every bike that we put   out is you know maybe it's the you know the 200th  or 500th bike that we've done this year but um but   it's it's your only bike and so we have to treat  each one with respect and you know understand that   it's it's uh a thing of lasting value for for you  i agree thank you thank you so much for spending   the time with me today i can't thank you enough  i've had a ball chatting with you i was kind of   nervous at first because i it's my first time  doing a lengthy interview with a person of your   caliber and uh you made it seem really like a  friendly scenario so i really appreciate that   well thanks i felt at ease talking to you  and i really appreciate you asked me some   really good questions i i felt on the ropes a  couple of times there so thanks very much diego if you get close to it, you might be  able to see what it's carving out in there all that to just make a hole, a very important a spider for our pinion tandems. this will be  bored out to fit the spline on the pinion gearbox   these lobes here will accept  the gates carbon drive ring.   for the tandems. so you connect  the two belts. yep. nice! the thing that's mounted in there   is a tool to hold parts in a specific way so that  they can be carved out the same way each time,   following the program steps. the machine has to  know where the parts are going to be   held and their relationship to each other. this  would be the left side so you've got your left  

chain stay your left seat stay your disc brake  mounts here you'd have your adjusting screw   here there are two fixing bolts that will  keep it from sliding keep this from sliding and the corresponding right side   same concept but there's no you know it  doesn't have to hold it this straight you know only one side is threaded  to accept the uh the through axle this one also has a this countersunk here is your separation so that you have access  for your belt so the the seat stay detaches here   with a stainless steel countersunk bolt single  hole after chatting it up with duan he shows   me around the shop and eventually i run into mark  lipchick one of the real builders he was prepping   a tandem for shipping to a commotion cycles  dealer and was kind enough to show me his way   he first pressed the headset into the head  tube and after installed both bottom brackets   so our brazer bob makes a lot of our tools for us  we made the handles for this i can tell because   they're braced on i want to get a nice coat on  the surfaces and enough of a build up so that   when i press the races what we call squeeze out  along the edges so that way i know it's seated to   bleed which one goes in first you see i get that  nice little squeeze out there with the grease this one i don't like just a nice light coconut  is when we uh put this when you see this it puts the crud out of it from the morning  originally sandblasted the raw frame makes the assembly easier and it keeps it from  corroding what a beautiful part yeah these are   machined in-house it fits the packaging box  better that way when we click here to assemble again this is a part that is not going  to unlock the actual bottom bracket   so just now i just got my hand here to control i  watch mark finish packing the tandem for shipping   and soon after say my goodbyes to duane and  the rest of the awesome crew of commotion   cycles i'm sad to have this day and but the  anticipation of building my new commotion   pinion divide in the coming days has me  with great anticipation i grab my box frame   and make my way to eugene airport and start  the first of three flights to get back home in no time i'm back home and after a restful  night's sleep i open the box and take a look at   my new touring bicycle frame for the first time  thinking of the thousands of miles and hundreds   of adventures ahead of us i can't help but to  feel immense appreciation for the amazing work   and passion behind what it took  to build this bike when things are   are you know simple and to the point  and you know not over developed i i have always appreciated that and that's  what we strive to achieve here as well

2022-08-10 06:10

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