Opening Keynote: The new way to cloud [ASL]

[Music] [Music] heat heat [Music] doesn't happen [Music] [Music] god pick it up [Music] hey hey hey [Music] hello heat [Music] [Music] hey got it [Music] yeah yeah yeah [Music] heat heat [Music] hey hey hey [Music] hey hey hey [Music] technology is undergoing a seismic shift a shift that requires change at all levels optimizing operations modernizing apps and data training and supporting your people a shift that requires rewiring your business for new levels of agility productivity and innovation let's take this journey together visit our booth to experience how we can help your business [Music] we're sitting ducks waiting for them to infiltrate our defenses millions of tries and they're in uh-oh this one's going to be [Music] cold [Music] heat heat [Music] heat hey Heat [Music] [Music] [Music] [Applause] [Music] hey hey hey [Music] [Music] [Music] [Music] [Music] hey hey hey [Music] [Music] oh [Music] yeah heat heat [Music] [Music] [Music] [Music] heat heat heat heat [Music] [Music] [Applause] [Music] i always say start with the business value define the business value and recognize the leverage that you need to unlock that growth for the business it's really about having a digital base camp giving us that innovation and speed that we can build from going forward [Music] what we're going to need for our companies to achieve the next wave of growth is to do something completely [Music] different the future doesn't wait how do we transform sustainably scale intelligently navigate uncertainty the path forward isn't always clear but together with TEOID and Google Cloud turn your biggest challenges into breakthrough moments mitigate against climate impacts using geospatial data protect against cyber threats with confidence and reshape the future of business with generative AI let's shape what's next together [Music] [Applause] [Music] make sure he's here now the moment [Music] [Applause] 25 we are the tree this is an interview creative technologies for Google we were asked to make the music you're going to be hearing at the conference this week using Google's AI tools we flew all the way from Sydney Australia to be here to share with you some of that music but you'll be hearing it throughout the rest of the conference we're so excited to be here with you sharing this moment thank you so much for having us and make some noise please for [Music] team on the visuals generated using video and mixed together on live coding [Music] they say if you're the smartest person on the stage you're on the wrong stage tina is on the wrong stage there's 1 minute till the show begins next 25 are you excited let's go [Music] thank you again next 25 we are the meeting this is Tig we'll see you around next week peace [Music] [Applause] [Applause] heat up here woohoo [Music] [Music] [Applause] [Music] [Music] why not just two words but those two words challenge everything and can change anything why not help find a cure bring it here and even there wait really yes really we're building the most helpful AI so you can turn an idea into an enterprise get the right crops into this box and breakfast on the table inspect 800,000 packages a day and help protect our power grids because once we turn this into that we ask "What else can we do find out where the wild things are?" Uh Wilder spot patterns in crime data catch fishing attacks take a thousand customer service calls an hour help coders well code let's make it happen [Music] please welcome CEO of Google Cloud Thomas [Applause] [Music] [Applause] [Music] Curran wow hello everyone welcome to Google Cloud Next just one year ago we stood here and talked about the future of AI for organizations today that future is being built by all of us in 2024 we ship more than 3,000 product advances across Google Cloud and Workspace we expanded Google Cloud to 42 regions including Sweden Mexico and South Africa and are rapidly expanding to countries like Malaysia Thailand and Kuwait we expanded our 2 million mile terrestrial and subc fiber network by announcing new subc cables like Umoia Bosan and Proa google's AI momentum is exciting we're seeing more than 4 million developers using Gemini a 20 times increase in Vert.Ex AI usage last year driven by the strong adoption of Gemini Flash Gemini 2.0 Imagine 3.0 and most recently VO our advanced video generation model and over two billion AI assists monthly to business users right within Google Workspace but even more exciting is the momentum with you our customers here at Next we'll be sharing over 500 customer stories showcasing real business innovation impact from AI adoption google is building for a unique moment we're investing in the technology and the ecosystem to power your growth and transformation let's hear more from a special guest a warm welcome for the CEO of Google and Alphabet Sunda Pichai [Music] thank you Thomas good to be with you all here in Vegas last year I joked in my remarks about how I was auditioning for the Sphere well turns out I got the gig last night I was on stage at the sphere to share a new collaboration we are introducing The Wizard of Oz to a new generation using Google AI transforming one of the greatest films of all time for one of the largest screens in the world it's a huge ongoing effort and not something we could have attempted even 18 months ago shows how rapidly technology is evolving and how it can enable us to rethink what's possible i think that's a fitting theme for cloud next the chance to improve lives and reimagine things is why Google has been investing in AI for more than a decade we see it as the most important way we can advance our mission to organize the world's information and make it universally accessible and useful with Google Cloud we see AI as the most important way we can help advance your mission the opportunity with AI is as big as it gets that's why we are investing in the full stack of AI innovation starting with the infrastructure that powers it all we are making big investments now and for the future in 2025 we plan to invest around $75 billion in total capex this investment will be directed towards our servers and data centers which includes powering our AI compute and cloud business so this will greatly benefit our customers like all of you we need our infrastructure to move at Google speed with near zero latency supporting services like search Gmail and photos for billions of users worldwide and we use it for training our most capable model Gemini google's backbone network is unparalleled as Thomas just mentioned spanning more than 200 countries and territories powered by over 2 million miles of fiber today I'm pleased to announce that we are making Google's global private network available to enterprises around the world [Applause] we call it cloudwide area network or van cloud van leverages Google's planet scale network it's optimized for application performance and delivers over 40% faster performance while reducing total cost of ownership by up to 40% companies like Citadel Securities and Nestle are already using this network for faster more reliable solutions and it'll be available to all Google Cloud customers later this month this builds on our legacy of opening up our technical infrastructure for others to use we do this with our custom AI chips called tensor processing units or TPUs since 2013 we've invested heavily in this specialized hardware and we continue to make massive improvements in performance and efficiency at scale today I'm proud to announce our seventh generation TPU Ironwood is coming later this [Applause] year compared to our first publicly available TPU Ironwood achieves 3600 times better performance an incredible increase it's the most powerful chip we have ever built and will enable the next frontier of AI models in the same period we've also become 29x more energy efficient and a mean will share more later today this progress is laying the foundation for breakthroughs across multiple fields quantum computing is a great example our newest quantum chip Willow cracked a key challenge in quantum error correction that has eluded researchers for three decades it can reduce errors exponentially as we scale up using more cubits the Willow chip really paves the way for a useful large-scale quantum computer down the road our infrastructure enables the next layer of the stack research and model over the last decade our research teams have pushed the boundaries of AI forward and today they are accelerating science and discovery from our alphaold breakthrough with protein folding to weather next our state-of-the-art weather forecasting models worldclass research is what enables us to push the frontier with our Gemini models in December we introduced Gemini 2.0 with new advances in multimodality like native image and audio output as well as native tool use this new generation has also pushed the frontiers of another capability called thinking a couple weeks ago we released a new model Gemini 2.5 a thinking model that can reason through its thoughts before responding it's our most intelligent AI model ever and it's the best model in the world according to the chatbot arena [Applause] leaderable it's state-of-the-art across a range of benchmarks requiring advanced reasoning that included the highest score ever on humanity's last exam one of the hardest industry benchmarks that's designed to capture the human frontier of knowledge and reasoning there's a lot of impressive words but let me show you what it can do take a look at this Rubik's cube coded by developer Matt Berman you might think of it as a toy but it's actually a really complex reasoning challenge adjustable dimensions scrambling the squares keyboard controls and Gemini 2.5 Pro can simulate it all it's a significant leap and shows the ability to produce robust interactive code that's a fun one let's look at one other example with a series of prompts developer John Martin used 2.5 Pro to create a series of physics

simulations like the Earth's magnetic field and general relativity you can see how the model turns really complex concepts into stunning and interactive visuals these are just a few brief examples but we are excited about the possibilities and we can't wait to see what you'll build with it gemini 2.0 is now available for everyone in AI Studio Vortex AI and in the Gemini app i'm also excited to announce Gemini 2.5 Flash our low latency and most costefficient model with thinking builtin with 2.5 Flash you can control how much the model reasons and balance performance with your budget 2.5 Flash is coming soon in AI Studio Vert.Ex AI and in the Gemini app we'll be sharing more details on the model and its performance soon i pretty excited by it and can't wait for you to see it for yourselves our goal is to always bring our latest AI advances into the fourth layer of our stack products and platforms today all 15 of our half a billion user products including seven with two billion users are powered by our Gemini models ai deployed at this scale requires worldclass inference which enterprises can benefit to build your own AI powered applications gemini is also helping us create net new products and experiences notebook LM is one example now used by over 100,000 businesses it uses long context multimodality and our latest thinking models to show information in powerful ways gemini is not our only industry-leading model v2 is the leading video generation model major film studios entertainment companies as well as the top advertising agencies in the world are using it to bring their stories to life getting advances into the hands of both consumers and enterprises is something we are really focused on this is why we are able to innovate at the cutting edge and push the boundaries of what's possible for us and for you the result better faster and more innovation for everyone it's exciting to see how that's helping companies of all sizes do more with AI and translate those benefits to customers i'm delighted to introduce Chris Kempinsky CEO of McDonald's to tell you more but first thank you for having me and enjoy your week together in Las Vegas over to you Chris [Applause] mcdonald's is undergoing a once in a generation transformation we have about 65 million people that come to our restaurants every single day and it's how do we make their experience even better google's a big part of that particularly as more and more of those customer interactions are happening in a digital world that's why we're transforming our restaurant experience with the help of Google Cloud behind the counter our restaurant team's jobs are becoming increasingly complex with edge computing from Google distributed cloud capabilities will readily improve stability security and performance in our restaurants all while giving us the space and power to test several new concepts we weren't able to do previously for example shift leaders will be able to leverage an AI powered assistant to help spot issues in the restaurant quickly our restaurant managers will be able to receive alerts on their devices based on real-time data say from their freezer or fryers along with guidance for predictive maintenance and with Gemini on Vertex AI we can centralize all this information from restaurants in real time making it easier for the right people to get answers with a simple question or prompt improving the work environment in our restaurants across the globe for our more than 2 million team members that's the magic that's the power of AI and what Google Cloud has brought to McDonald's [Music] thank you Chris mcdonald's is a great example of a company integrating AI into the very core of its operations you know customers around the world are choosing to work with Google for three important reasons first Google Cloud offers an AI optimized platform with leading price performance precision and quality and new today everything you need to build and manage multi- aent systems our AI platform offers advanced infrastructure and databases worldclass research leading models and grounding for model responses with Google quality search vertex AI a robust developer platform including the broadest range of enterprise ready tools with which you can build AI agents and enable a multi- aent ecosystem and the most comprehensive portfolio of purpose-built agents second Google Cloud offers an open multicloud platform that allows you to adopt AI agents while connecting them with your existing IT landscape including your databases your document stores enterprise applications and interoperating with models and agents from other providers you get value faster from your AI investments and third Google Cloud offers an enterprise ready AI platform built for interoperability it enables you to adopt AI deeply while addressing the evolving concerns around sovereignty security privacy and regulatory requirements you can adopt AI while we protect your data and your intellectual property and enable you to maintain compliance powering this offering is our advanced infrastructure core for AI to share the latest please join me in welcoming Amin Vad [Music] thank you Thomas demand for AI compute for training and inference is growing at an unprecedented rate for over eight years it has increased by over 10 times year-over-year a factor of a 100 million in just eight years we're continuing to offer leading power efficiency performance and networking for training and inference workloads starting with the hardware today we introduced our seventh generation of TPUs [Music] Ironwood ironwood TPUs are our largest and most powerful TPU pods to date more than a 10x improvement from our most recent high performance TPU with over 9,000 chips per pod to meet the exponentially growing demand thinking models like Gemini 2.5 this delivers a

staggering 42.5 exoflops of compute per pod to give you a sense of the scale the world's number one supercomputer supports 1.7 exoflops ironwood pods offer more than 24 times that compute power ironwood TPUs are truly built for the next generation of AI workloads tpus are an incredible achievement but they are just one piece of our overall infrastructure after all a chip is only as powerful as a system that surrounds it our AI hypercomputer is a supercomputing system designed to simplify AI deployment improve performance and optimize costs it supports the best hardware platforms and brings together a single unified software stack and consumption model that enables you to use the hardware that best meets your needs and easily transition from one hardware generation to the next vital as we innovate so rapidly we have enhanced our GPU portfolio with the availability of A4X and A4 VMs powered by Nvidia's GB200 and B200 Blackwell GPUs we were the first cloud provider to offer both options we're also pleased that Google Cloud will be among the first to offer Nvidia's next generation Vera Rubin GPUs which offer up to 15 exoflops of FP4 inference performance per rack we also introduced cluster director which enables you to deploy and manage a large number of accelerators as a single unit of compute to improve performance efficiency and resilience storage is also vital to reduce the bottlenecks for training and inference we're introducing new storage innovations hyperdisk exopols offer the highest aggregate performance and capacity per AI cluster of any hyperscaler anywhere cache keeps data close to your accelerators with up to 70% improvement in storage latency to reduce training time and rapid storage our first zonal storage solution offers five times lower latency for random reads and writes compared to the fastest comparable cloud alternative software is how we orchestrate and simplify access to this powerful hardware and today we're introducing three enhancements for AI inference first we're intro introducing new inference capabilities in Google Kubernetes Engine including Gen AI aware scaling and load balancing features which help reduce serving costs by up to 30% tail latency by up to 60% and increase throughput by up to 40% second we're announcing that Pathways Google's own distributed ML runtime powering Gemini is now available for the first time for cloud customers developed by Google DeepMind Pathways enables state-of-the-art multi-host inferencing for dynamic scaling with high performance at optimal costs now you can scale out model serving to hundreds of accelerators for the best combination of batch efficiency and low latency third we're bringing VLM to TPUs this allows customers who optimize PyTorch with VLM for GPUs to easily and costefficiently run their workloads on TPUs all of these AI hypercomputer hardware and software enhancements together enable us to deliver more intelligence or useful AI output at a consistently low price this is one reason why Gemini 2.0 Flash powered by AI hypercomput achieves 24 times higher intelligence per dollar compared to GPT40 and five times higher than Deepseek R1 we're truly seeing tremendous momentum across our AI infrastructure portfolio tripling the number of TPU and GPU hours consumed by our cloud customers just over the past year and we're seeing tremendous customer momentum with AI unicorns like Anthropic Anycale Arise and contextual AI and enterprises toyota deployed ML models for factory workers schroinger uses cloud GPUs for advanced drug discovery tsmc protects its data critical data for mission critical workloads and Airbus deployed an AI platform to advance aircraft performance safety and reliability beyond optimizing training and inference in the cloud we know that many AI workloads need to be run on premises as you heard from Chris Kapensky at McDonald's Google's distributed cloud brings our hardware and software to your environments so you can bring AI capabilities closer to where data is generated for low latency and highly sensitive data in particular today we are announcing that Gemini can run on Google distributed cloud locally in airgapped environments as well as connected environments this all comes with the support for Nvidia's confidential computing and Blackwell systems DGXB200 and HGXB200 platforms with Dell as a key partner this complements our Google distributed cloud air gap product which is now authorized for US government secret and top secret missions and on which Gemini is now available providing the highest levels of security and compliance nvidia is an important partner for Google and our customers let's hear directly from CEO Jensen Wang building advanced AI infrastructure is deep computer science no company is better at every single layer of computing than Google and Google Cloud between NVIDIA and Google Cloud this super partnership includes capabilities that covers literally every single layer and every single aspect of computing every industry every company every country wants to get their hands on AI however everything has to be fundamentally confidential and secure and so we're announcing something utterly gigantic today google distributed cloud with Gemini and Nvidia are going to bring state-of-the-art AI to the world's regulated industries and countries now if you can't come to the cloud Google Cloud will bring AI to you [Applause] thank you Jensen you know we really value our deep engineering relationship with Nvidia building on the groundbreaking research of Google Deep Mind we're delivering rapid innovation across many AI models starting with Gemini our most capable family of AI models in the last year alone we released Gemini our first native multimodal model we delivered the first 2 million token context window we built the live API for live birectional voice and video interaction led in price performance with our flash models and we recently launched Gemini 2.5 Pro which is state-of-the-art on a wide range of benchmarks and I'm pleased to say number one on chatbot arena gemini is providing best-in-class AI for many companies around the world including our close partners box and Palo Alto networks who are using Gemini 2.5 to deliver new applications it's also integrated our across our own products including Google Workspace where Gemini powers features in Gmail Docs Drive and Meet and is now included in all subscriptions gemini and workspace is helping customers like EV manufacturer Rivian Fresh Fields to enhance legal work and expedite tasks like document drafting and research and companies of the Schwarz Group Europe's largest retailer today I'm pleased to announce three new innovations with Gemini and Workspace help me analyze in Google Sheets which guides you through your data to complete expert level analysis audio overviews in Google Docs where you can interact with Docs in an entirely new way by creating high quality audio versions of your content and Google Workspace flows to help you automate time consuming repetitive tasks and to make decisions with more context let's see how Google Workspace is helping businesses around the world we are scattered all over the globe it's just bonkers to try to get everyone to collaborate keeping up with my email has always been really really difficult is there anything more intimidating than a blank white page but where do you begin it's more important than ever that you have tools to work more quickly and efficiently together using help me write we're able to save 35 hours a month for product descriptions for our website we are leveraging meet to take notes summarize them and generate action items after the meeting so that we can be really present and focus on the content when you're developing a deck or a pitch for a client and you're coming up with ideas and you need to visually manifest those ideas that used to take days and now with the right prompts we can do that in hours we have to worry less about security because we know Google has our back security played a big part of the decision to move from the legacy on premise tool set to to Google Workspace the impact of Gemini for Workspace in our business has been really transformative [Music] [Applause] beyond Gemini over the last year we've made huge improvements to Imagine 3 our highest quality textto-image model which generates images with better detail richer lighting and fewer distracting artifacts than previous models imagine delivers accurate prompt adherence bringing your creative vision to life with incredible precision we also introduced Chirp 3 to help you create custom voices with just 10 seconds of input and to weave AI powered narration into your existing recordings today we're making LIA available on Google Cloud to transform text prompts into 30-second music clips and we're the first hyperscaler to offer this capability let's hear a clip from [Music] Lyria v2 v2 is our industry-leading video generation model it generates many minutes of 4K video watermarked with synth ID to ensure they can be identified as AI generators it gives creators unprecedented creative control with new editing tools including camera presets to direct shot composition and camera angles without complex prompting first and last shot control to define the beginning and the end of a video sequence with VO seamlessly bridging the gap and dynamic inpainting and outpainting for video editing and scaling with Gemini Imagine Chirp LIA and VO google is the only company that offers generative media models across all modality and all of them are available to you today on Vert.Ex

[Applause] AI we've seen great examples from our customers craft Hinds is speeding up campaign creation aod creates unique visuals of travel destinations bending Spoon makes 60 million photos every day more fun and L'Oreal Group generates diverse cinematic shots using our models please join me now in welcoming Nanshad Bodily Wallala for a demo of our models in action using Vert.Ex AI [Applause] hello everyone how many of you have heard about our Cloud Next concert [Music] already that's not as many I was I was hoping to hear about and I think that's because we've been missing a teaser video now let me tell you it wasn't easy to pick the artist this year because it turns out that even though he looks very demure and very mindful Thomas Coran is a massive Chapel Ran fanboy yes I have seen the video that he sent Chapel directly of him going "H O T T O G O Thomas wants you in the show yeah but we waited for weeks to get a response from chapel and then she broke Thomas's heart with just three words good luck babe so we're going to use Vertex Media to pump Thomas up and create a teaser video that's going to get you as amped up as I am now we've already created our final video i'm just going to show you how we got there given where we are we're going to use Las Vegas Skyline as a perfect d backdrop for what we're going to do with Vert.ex AI Media Studio so let's go ahead and we're going to start by bringing in the Las Vegas skyline image really high quality beautiful image we're going to generate video but here's the new hotness check it out camera presets built right into VO panning left panning right timelapse tracking shots and even drone shots so let's go ahead and submit a drone shot in drone shot of the city skyline there we go we'll go and submit this now normally this would take a few seconds i ran this earlier today so it's cached so it's going to be a little quicker than normal all right let's look at video number one absolutely spectacular we have the ability to see the fountains the Eiffel Tower now let's go ahead and take a look at video number two a different angle that VO creates for us again stunning imagery you can see the clouds in the background and look at the cars driving up and down Las Vegas Boulevard absolutely incredible now one video is not going to do it for the concert promo we want to do so I want to show you some of the other videos that I created i have one here of the stage being set up all through the power of VO i have one of the band i even have one of the audience actually clapping for what they're about to see this will be a good reminder for all of you now something very interesting happened it turns out that VO can do something that my 12-year-old can do and that is be an expert in photobombing it turns out that this great video we just saw has a crew member and we love our crew members however in this case I'd like to feature the guitar because the guitar is the most important part of the band so let's go ahead and use VO's new inpainting capability and I'm sorry sir i apologize i know you're very good at your job but I am going to have to remove you from this image we will send flowers to you and your family though sir let's use the new inpainting capability wait a couple of seconds and let's see what we see now if this does what I think it does it should preserve every single aspect of what we saw before just without our stage hand look at that okay so we got some video clips now we need some music let's try the first clip I created with Liia and see how we like it [Music] you know that's not quite my tempo i need music that's going to make all of you feel like I'm never going to give you up i'm never going to let you down i'm never going to run around and desert you so let's try clip number two and see how that works [Music] all right we have the recipe i like that tune better we've got the videos we've got the music let's pull it all together and see what it looks like here we go play it Sam [Music] [Music] what do you think absolutely amazing we've seen the amazing capabilities of VO the ability to create incredible shots with very little prompting the ability to have editing capabilities that are easy to use and the cinematic quality we're going to see you tomorrow night when Thomas does a stage dive into the mosh pit at Allegiance Stadium for the killers welcome back to the stage my friend and spiritual adviser Thomas Coran [Applause] thank you [Applause] Nanchabad i am also very excited for the concert tomorrow [Applause] night we're also bringing AI models to the physical world our partners like Samsung are using Gemini models for their exciting new AI companion robot Bali and Google DeepMind recently introduced two new AI models for a new generation of helpful robots now let's talk about Vert.ex AI a comprehensive AI platform vertex helps you discover enterprise ready foundation models to customize evaluate and deploy applications built with the best foundation models and to build and manage AI agents at scale let's hear how Intuit is making tax preparation even easier with document AI which is part of Vert.Ex

AI last year Intu IT Turboax processed 44 million returns and $ 107 billion in refunds with the help of AI yet some customers with complex 1099 forms faced hours of manual data entry this year Inuit unlocked higher quality data comprehension and autofill with Google Cloud Document AI this done for you experience simplifies tax filing for millions freeing up time for living life in it builds a new way to make taxes easier tens of thousands of companies are building with Vert.ex AI and Gemini nokia built a tool to speed up application coding and development wayfair updates product attributes five times faster aes an energy company reduces audit costs by 99% and audit time from 14 days to just one hour cabar's Bank is creating AI assisted summaries of investment advisory calls seattle Children's Hospital makes thousands of pages of clinical guidelines instantly searchable by their pediatricians united Wholesale Mortgage is transforming the mortgage experience more than doubling underwriter productivity and Honeywell has incorporated Gemini into their product development honeywell and Google Cloud designed a new way to manage product life cycles it will revolutionize how they handle millions of products built with Vertex AI BigQuery and Gemini this Agentic framework accelerates spec and model creation connects with their global install base to uncover performance improvement insights and extends life cycles by re-engineering products estimated to help their engineers deliver results up to 70% faster with AI agents Honeywell is introducing a new way to optimize millions of products in just the last year we've seen over 40 times growth in Gemini use and Vert.Ex AI now with billions of API calls each month Vert.Ex AI gives you

easy access to over 200 curated foundation models through our model gardens we offer all of Google's models Gemini Veo Imagine and our latest research models curated popular thirdparty models and open-source models all now on Vertex AI new Vertex dashboards help you monitor usage throughput latency and to troubleshoot errors new tuning methods help you optimize the model's performance for your applications we are excited to announce the general availability of MetaSlama 4 on Vert.ex AI and last week we announced that AI2's full portfolio of open models are also accessible on the Vert.ex Vertex AI model garden with Vertex AI you can be sure your model has access to the right information at the right time you can connect to any data source or any vector database on any cloud and announcing today you can build agents directly on our existing NetApp storage without requiring any data duplication [Applause] you you can connect to a broad range of applications including Oracle SAP Service Now and Workday and for model factuality we offer the most comprehensive approach to grounding on the market today combining grounding with Google search grounding with your own enterprise data Google Maps and third party sources let's hear from Deutsche Bank CEO Christian Civic for over 150 years our clients have looked to Deutsche Bank to support their lasting success and financial security and they need us now more than ever as advisor and risk manager in a world marked by uncertainty and shifting geopolitics technology plays a key role our partnership with Google Cloud enables us to take advantage of the latest tools db Luminina is our AI powered research agent built on Gemini and Vert.ex AI it maintains data privacy

and improves our productivity while operating in one of the most regulated industries where trust is built in years and lost in seconds a tool like DB Luminina allows us to be ahead of our competitors and provide faster more accurate analysis of data recently there was a big report in the markets which was 400 pages we put it into DB Luminina and gave it some prompts and within seconds it gave us a three-page summary we were able to give that to traders and our clients to help them process that information through our partnership with Google Cloud we have seen a real breakthrough and this is just the beginning we see a future where generative AI is integrated into basically every process we run making our employees life easier while meeting the changing expectations of our clients [Music] [Applause] thanks so much Christian we're thrilled to see how quickly you at Deutsche Bank have moved AI from pilot to production now let's talk about agents agents are intelligent systems that show reasoning planning memory and the ability to use tools they're able to think multiple steps ahead use tools including working with software and systems to get something done on your behalf and under your supervision agents work alongside employees to drive efficiencies to help with decision making and increase innovation a great example of a company working with Google Cloud to develop agents is Salesforce let's hear from CEO Mark Beni [Music] off Salesforce and Google two of the world's most innovative companies we've been on an incredible journey together and today well that partnership has never been stronger right now we are really at the start of the biggest shift any of us have ever seen in our careers i'll tell you that's why we are so excited about Agent Force and our expanded partnership now with Google i just love Gemini i use it every single day whether it's Gemini inside agent force whether it's all the integrations between Google and Salesforce together we're leading the digital labor revolution that's the future that's going to drive massive gains in human augmentation and productivity efficiency the fundamental KPIs of our business and ultimately our customer success and we're looking forward to doing even more between Salesforce and Google thank you very much Mark we're excited to build together and continue this journey with you at Salesforce you know with Google Cloud starting today you can build and manage multi- aent systems with Vert.Ex AI and our new agent development kit you can scale the adoption of a agents across your enterprise with our newly releasleased Google agent space and you can accelerate deployment with packaged AI agents that are ready for use today you know following the introduction of Vert.Ex Ex AI agent builder last year we're announcing today a new agent development kit it is a new open-source framework that simplifies the process of building sophisticated multi- aent systems now you can build sophisticated Gemini powered agents help them use tools do complex multi-step tasks including reasoning or thinking you can also discover other agents learn their skills and enable agents to work together while maintaining precise control agent development kit supports the model context protocol which provides a unified way for AI models to access and interact with various data sources and tools rather than requiring custom integrations for each and every one we're also introducing a new agentto aagent protocol that allows agents to communicate with each other regardless of the underlying model and framework they were developed with this protocol is supported by many leading partners who share a vision to allow agents to work across the multi- aent ecosystem and with agents built on other agent frameworks including Lang graph and crew AI today we're putting AI agents in the hands of every employee with Google agent space employees using Google Agent Space can now find and synthesize information from within their organization converse with AI agents and have these agents take action on their behalf for their enterprise applications google agent space combines Google quality enterprise search conversational AI or chat and Gemini and thirdparty agents it also includes a broad set of tools including purpose-built connectors to search and transacts with documents and databases as well as SAS applications with advanced security and compliance to protect your data and your intellectual property let's take a look at agent space in action please welcome Gabe Weiss thanks Thomas so for the next few minutes I'm going to be a relationship manager at a bank starting with a quick tour this is my homepage authenticated and personalized just for me the agent gallery lets me see my company's approved selection of purpose-built agents including ones powered by third party models like Llama and Claude you see we've got some Google made agents we have agents that my bank has made available to me either ones we've created or ones built by partners and then the best part my own personal agents which I can build directly inside agent space with this button over here or even easier just from having a little conversation let's see how easy it is to create an agent to automate a daily task now it's critical for me to stay on top of what's going on with my clients so I start every morning with a portfolio analysis and I'm going to use a clipboard because no one wants to watch me typing run an analysis of my client portfolio and identify potential risks and opportunities this only uses information that I have permission to access it knows which clients are mine and summarizes top points from my data sources like one drive Salesforce or Dun and Bradre's if I have questions I have a direct link to my sources here and if I need even more control I can refine that list of sources but Agent Space doesn't just summarize information it's interpreting my question and surfacing what matters most for example in this chart I can see Agent Space has flagged that Acme General Contracting might have some cash flow problems in the future already it's given me a massive report which is going to save me a ton of manual research and I can go ahead and read this later but for now let's set up an agent so I can keep an eye on Acme agent Space automatically generates an agent plan based on our conversation so far and this is good but I think I want more i'm gonna have it generate an audio summary and send it to my inbox so I can listen to it on my morning commute and just like that I have built my own custom agent to use whenever I want without writing a single line of code now Agent Space has identified a cash flow problem with Acme general contracting i need to dig into that maybe this is a problem with construction in general and not specific to Acme agentspace has already identified that possibility as a suggested follow-up so now let's go ahead and deep dive into general contracting industry trends this activates Google's enterprise deep research agent which starts by telling me what it plans to research and in what order at this point I could edit this plan if I wanted to but it looks pretty good so I'll start the research now I do want to call out we've cached the plan and the results here normally this would take a little bit longer this agent is pulling in real-time information from Google Search to build its report but even cooler it's also searching my internal enterprise data and adjusting this plan in real time adding additional questions based on what it's going to find along the way and again an incredibly insightful analysis including some source links but thankfully here at the bottom it also is going to give me a great succinct executive summary let's take a quick look at this yep I can see Acme General Contracting is likely being affected by rising material costs supply chain disruptions and regulatory complexities that pose significant hurdles that's really great i mean okay maybe not for Acme but the analysis is really great i don't want Acme to be surprised by this at all so I'm going to have our bank's cash flow agent do some forecasting across the next three quarters for me this agent uses Google's new time series forecasting model which is specifically trained for scenarios just like this and again I'm going to get a super clear very very clear summary with at the bottom some great recommended steps for Acme and I need them to see it right away so I can ask agent space draft me an email to Acme General Contracting CEO requesting a meeting for next week and just like that I've got the draft ready to go and even better I can send it off directly from within Agent Space so I don't even have to switch to Outlook or Gmail i'm all set and Agent Space has saved my session so I can prep for that meeting right where I left off whenever I'm ready let's go ahead and recap while I don't actually work for a bank the value that Agent Space adds is very real it's so easy to interact with all of your enterprise data and tools in one place and build and use agents directly from that conversational workflow powered by Gemini 2.5 and Google search

technology Agent Space is the only hyperscaler platform on the market that can connect to thirdparty data and tools and offers interoperability interoperability with thirdparty agents and models for companies with strict regulatory needs like a bank agent agent space provides stringent access controls at the employee level and can operate within your own VPC ensuring that your data stays yours while meeting all of your requirements agent Space is a gamecher and we can't wait to see how you all put it to work thanks back to you [Applause] Thomas thank you very much Gabe today we're excited to announce that Agent Space is integrated with your Chrome browser to allow users to search and access your enterprise data directly from the search box in Chrome employees can use agent space to access Googlebuilt expert AI agents including notebook LM an AI powered notetaking and research agent that allows users to upload up to 50 documents with 25 million words and then query them using AI effectively turning notes and sources into a virtual research assistant you can also use our idea generation agent which exhilarates innovation brainstorming and problem solving it uses a tournament style framework to rank ideas based on employeed criteria refine them and generate new ones and our enterprise deep research agent which Kate just showed you researches complex topics on your behalf and provides you with findings in a comprehensive easyto- read report customers and partners around the world are already using Agent Space kpmg is building Google AI into their newly formed KPMG law firm and implementing agent space to enhance their own workplace operations cohesity is integrating with Agent Space to provide employees with greater data discovery for better decision making while also increasing security and threat protection gordon Food Services is simplifying insight discovery and recommending next steps rubric is leveraging agents to develop deeper customer insights and prepare for impactful sales interaction an agent space will provide Wells Fargo Bank the unique opportunity to modernize and simplify banking we're now going to dive deep into five categories of agents where we're already seeing tremendous business impact please welcome Lisa [Music] Ali thanks Thomas let's start with customer agents they can synthesize and reason across all types of multimodal information including text audio images and video communicate and engage naturally with human-like speech and dialogue connect across the enterprise applications and take actions on behalf of the user and be used in the contact center and on the web on devices in stores in cars and more customer agents built with Vert.Ex X AI search are helping customers to quickly find answers and the right products using both text and images in search queries let's hear from Reddit chief product officer Polybot at Reddit our mission is to empower communities and make their knowledge accessible to all we've been working on this mission for nearly 20 years which in turn has made Reddit one of the internet's largest sources of authentic conversations with that vast amount of conversations and perspectives we wanted to build a unique search product that's powered with AI but still grounded in all of the real conversations and perspectives that are available on Reddit this is why we introduced Reddit answers a new AI powered way to get information recommendations and discussions on virtually any topic it provides powerful AI that's grounded in Redditors existing posts and conversations so it shows you more of what real humans think versus creating unverifiable perspectives on its own reddit answers is different from any other generative AI product on the market it leverages Vort.ex AI search to make finding the answers and perspectives people seek faster and more relevant we've seen awesome results so far because the users who have been able to access this product and test it out really love the experience this gets them to the heart of the conversations that they were looking for right away that's the magic of Reddit answers it combines AI with the power of Reddit [Music] thank you Polly we've also introduced Vert.ex AI search for healthcare and retail making it super easy for doctors nurses and providers to rapidly search and analyze patient data including X-rays scans images and medical histories retailers can add product discovery to their websites powered by Google search this helps them deliver hyper relevant results and personalized recommendations for each customer boosting conversion rates and maximizing revenue per shopper we're seeing huge momentum for Vert.ex

AI search with billions of daily queries executed by our customers for example Lowe's is revolutionizing product discovery with Vert.ex AI search to generate dynamic product recommendations and address customers complex queries globo created a recommendations experience inside its streaming platform that more than doubled click-through play and let's hear how Marcato Libre is transforming how customers discover products that they love marcado Libre Latin America's e-commerce leader has deployed Verdex AI search across 150 million items in three pilot countries this multimodal search technology understands deep meaning across text and images not just keywords it is helping their 100 million customers find the products they love faster already delivering millions of dollars in incremental revenue Mercado Libre is delivering a new way to [Applause] shop google Cloud's own purpose-built customer engagement suite is transforming customer service grounded in your company's data it provides out-of-the-box functionality to build agents and works across web mobile call center instore and with thirdparty telefan and CRM systems these unique capabilities have led to rapid growth with an increase in conversational AI agent usage dbs a leading Asian financial services group is reducing customer call handling times by 20% love Holidays saved 20% of their customer service cost per year and our very own YouTube achieved a 75% reduction in calls abandoned while waiting to speak to a representative now let's hear how Verizon is improving their customer experience using AI agents verizon is transforming how they serve over 115 million connections with Google Cloud's customer engagement suite their personal research assistant uses AI to provide 28,000 care representatives with instant personalized information about a customer's unique needs leading to faster and more satisfying resolutions for even the most complex inquiries with customer engagement suite Verizon is elevating its service experience reducing weight times and delivering exceptional support at massive scale verizon developed a new way to personalize customer service the business impact that Verizon experienced is nothing short of extraordinary today we're announcing our next generation of customer engagement suite which will include humanlike voices comprehension and the ability to understand emotions so agent can agents can adapt better during the conversation streaming video support so virtual agents can respond can interpret and respond to what they see in real time through customer devices ai assistance to build custom agents in a noode interface and the ability to use a variety of tools through API calls to interact and perform specific tasks for your application like look up products add to cart or checkout an integration with data sources CRM systems and popular business messaging platforms now let's see a demo of all this cool stuff in action welcome my teammate Patrick Marlo to the [Music] stage all right thanks Lisa hey everyone I'm Patrick Marlo a product manager here at Google Cloud and I am stoked to be here today showcasing our next generation customer engagement suite in action to be honest I'm even more excited to spruce up our keynote stage i was thinking some greenery and flowers might be nice you know I've already made a couple of trips to the hardware store this morning and I still forgot to pick up potting soil classic so let's see how a NextG agent can hopefully help me get this last order correct we're going to start a brand new voice interaction with our agent here hi there welcome to Simple Home and Garden is this Patrick hey yeah this is Patrick good morning how are you good morning to you too Patrick i'm doing great thanks for asking it looks like you've been shopping with us recently i see you have a few things in your cart already what can I help you with today yeah so I just bought some plants and I'm trying to pick out potting soil and fertilizer and I'm not sure if I'm getting the right stuff could you help me with that i can definitely help with that Patrick to give you the best recommendations could you show me the plants you bought i can take a look and help you choose the best soil and fertilizer i'm sending a video request to your browser now great i can see you just hold the plants up to the camera so I can help identify them yeah so I have about 40 of these in various different colors those are beautiful patunias they're a great choice for vibrant color let me take a closer look at the items in your cart okay I see you have standard potting soil and general purpose fertilizer that could work but patunias really thrive in a rich well- draining soil and a fertilizer specifically for flowering plants okay I found some recommendations for your patunias yeah I'm taking a look at these now they uh look fantastic thanks great would you like me to remove the standard potting soil and general purpose fertilizer and add the Bloom Booster potting mix and Flower Power fertilizer to your cart yeah let's go ahead and do that okay I've updated your cart is there anything else I can help you with today i mean not unless you can come over and plant these for me funny you should mention that we actually do offer professional landscaping services would you be interested in a quote uh yeah i mean how much would something like that cost for planting 40 patunias I would suggest a 4-hour appointment which would come out to $200 okay that's uh interesting i'm curious uh do you also price match yes we do price match on occasion but it's usually on a case-by case basis oh in that case I most definitely saw an ad from one of your competitors Greenscapes where they were offering 50% off first-time landscaping services for new customers you should totally give me that 50% discount apologies but it looks like that amount is beyond what I'm authorized to approve let me check with my supervisor to see what we can do just a moment so I'm going to step away from being the human user in this conversation for a moment we're going to go behind the scenes over here to our call center and so what you're going to see here in our CRM Salesforce is that our virtual assistant or virtual agent has escalated up to a human call center manager also played by me and what I can do here is guide the agent through this portion of the conversation without fully taking over the conversation so you can see here Patrick is requesting a price match for 50% off offer and I'll say something like you know we can't we can't do that but we can do 20 oh say we can do 20% instead and I'm going to send this message and then we're going to pick up the conversation on the other side good news Patrick my supervisor has approved a discount we can offer you 20% off our landscaping services i've applied a 20% discount to the landscaping services oh that's awesome uh I'll take it fantastic let's get that scheduled i can have someone out tomorrow from 8:00 a.m to 12:00 p.m or between 1:00 p.m and

5:00 p.m which would you prefer let's definitely do the afternoon time because I have a pickle ball tournament in the morning great you're all set you'll receive a confirmation email in just a moment with all the details is there anything else I can assist you with today Patrick yeah do I actually have to pay for the landscaping services right now no we'll just add this to your account and you can pay once the service is complete anything else uh no i'm just going to finish checking out here you've been really wonderful today thanks for your help you're very welcome thanks for choosing Symbol Home and Garden have a great day and good luck at your pickle ball [Applause] tournament now that was pretty amazing right that entire thing was 100% real and live all of the tools needed to build experiences just like that are available for you to start using today thanks everyone and back to you Lisa pretty amazing we're also helping to improve conversational customer experiences beyond the call center by offering purpose-built agents that address specific industry use cases including food ordering automotive and retail for example Wendy's AI drive-through ordering system handles 60,000 orders daily mercedesbenz provides conversational search and navigation in the new CLA series and the Home Depot has built Magic Apron an agent that offers expert home improvement guidance 247 and we have tremendous partnerships for example Service Now CRM works with customer engagement suite helping to automate and personalize customer interactions across systems now let's talk about creative agents that are being used to superpower creative teams including those in media production marketing advertising design and more in some cases agents are augmenting creative teams to enable content production at massive scale in others they're helping reimaginate reimagine how stories can be told for a new generation of audiences one of the most amazing examples is the enriching of the Wizard of Oz at the Las Vegas Sphere and how Veo 2 helped to bring it to life let's hear from C

2025-04-11 07:12

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