Can AI Transform Every Industry? Being AI CEO Nyssa Waters Breaks It Down

Can AI Transform Every Industry? Being AI CEO Nyssa Waters Breaks It Down

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Welcome to The Tech Panel 1 2 3 4 The podcast where Tech Minds Meet Oh hey before we get started today don't  forget to subscribe and ring that bell. Welcome to the tech panel I'm your host James  Arvin and I'm Sarah Bowers and this is the podcast where we dive into Cutting Edge ideas Innovations  and Technology transforming Industries each week   we sit down with the leaders and disruptors at  the Forefront of these changes to hear their   stories explore their vision and uncover the  challenges they're solving in real time today   we're excited to welcome someone who's not just  shaping the future of AI but is also redefining   how businesses and customers engage in the digital  age Nyssa Waters is the CEO and co-founder of Being AI   customer Solutions a venture within Being AI Group  which made history in 2024 as the first AI   listed company in New Zealand Stock Exchange  big pretty big yeah yep and you've actually   been a little bit obsessed yourself about chat GPT  lately you like AI I'm into chat gbt I'm asking   it everything actually the other day I asked it  for some marriage advice for a friend asking for   a friend and it was brilliant it was like a free  psychology session I've loved it there's always   someone out there who runs their entire life with  the AI models any hack I can do I love it back to   Nyssa so with over 20 years of experience in the  tech industry Nyssa has held sales and Leadership   rolls across Australia and New Zealand at some  of the Giants like Google telra and Spark NZ and   she has a unique understanding of how to tackle  the challenges of the digital era we're in that   right now yeah that's it we're going to be uh  diving into the vision of AI powered customer   Solutions the ethics risks and her mission to  use AI to transform businesses for good this   is The Tech Panel, Nyssa thank you for joining us  today did we get that right and tell us a little   bit about your role yeah thanks for that so look  about a year ago we set off on a journey of doing   things a little bit differently to others in the  market um we definitely recognized that there was   a gap and we also recognized that both Australia  and New Zealand were pretty behind when it came   to AI adoption actually quite significantly here  in New Zealand um my co-founder and I were over   in San Francisco and we went man people are really  struggling with trying to a) identify the business   cases that they could uh look to leverage AI  in tool selection um but then also really convincing sort of uh Legacy companies to actually be  able to invest in this technology and obviously   there's also the the question around roles and  what that does to our culture so when we set up   on this mission we went through a few iterations  as you do when you're starting a company and it   really became quite clear to us when you pull  together a number of our passions that there   was this overlapping need um one for customers  to be educated around AI for us to be able to   help those customers with what those business  cases are what the art of the possible actually   is because their business is doing their business  it's not necessarily doing technology even if they   do have technologists within their technology team  they don't necessarily know Ai and it's moving so   darn quickly they can't keep up right so there's  a traditional businesses that just were struggling   with what this actually was then also along with  that we have um the need for investment so when   you're talking to a number of these companies they  come to you and oh no we're just not ready for   that and that's where the conversation of ventures  started to come in hey what if we invest in doing   it for you what if we are able to acquire a  component of that business or if we're able   to if it's a new product for example co-develop  what that solution might look like um and that's   actually a massive uh and you know everyone's got  to have a VIN and a consulting company so in our   Vin diagram it's really that that circular element  of going okay investing Building Technology from   scratch and then also advising on what technology  to use because it's not always just a build it can   be a get it off the shelf that could extract the  value that you're hoping to extract so we see   a number of businesses that just really making  really small changes can make a massive massive   improvement on their business bottom line so we  kind of went out um on that on that journey to go   let's do things a bit differently let's sort of  actually go all in with our customers and be on   that Journey with them um what businesses can we  look to rather than just go and buy a whole lot   of core tech companies and do amazing things what  traditional businesses could we actually look to   to merge together apply this technology to and  and make a new asset out of that um so that's   that's the adventure of being AI um as it is today  so we are formerly six months old on the NZX um   but in our hearts and Minds we've been around for  about a year yeah that's fabulous it's the first   uh AI company in New Zealand to be listed correct  yeah yeah very exciting it's a big achievement   yeah it's huge and now I mean the idea of I guess  a holistic ecosystem sounds great on paper but it   it is hard to execute in practice do you have any  examples of of some clients that you've helped or   or you know a transformative project that you've  delivered just to to give the audience a bit of   an example yeah and look we all learned from  our mistakes throughout this too we're not I'm   not going to pretend like we've done everything  perfectly so one of the businesses and as part of   our acquisition portfolio as a male company and  and we set out on transforming the heck out of   that right we start looking at those processes and  we go oh my gosh there's so many things you can do   um Auto magically with AI right um but the reality  is that it's actually more about people it's more   about what people do and what those processes  um that they own and they love and they care   and and how they adopt the technology so I I think  throughout both our own internal um evolution   but also our customer evolutions we've come up  against the same sort of challenge it's what is   that person that that people change that we have  to make as we're going through this journey um so   from our perspective there are a couple of really  amazing projects but I'm under some pretty strict   NDA's um to be very careful about what I share  around them um but one is a very traditional   company um we actually just wrapped up most of the  project today which is a really exciting milestone   for us it's one of New Zealand's biggest brands  um but very traditional company now I'm going   to talk about this quite vaguely but they had a  massive technology team um but they had one of   the business owners had a significant technology  budget he was only able to spend 20% of that each   year why was that it was because the technology  team was spending all their time keeping   the Lights On The Innovation had been completely  and utterly stifled so he came to us and went um   can you do this maybe just to the side without  our technology team knowing about it and just   prove that it can be done and we went yeah we can  so rather than it being a million dollar IT project   that would take four years and six weeks in 100K  we were able to prove an amazing amazing value   to that customer um wrap it up and and show them  what that value could actually look like do some   test points on the data build a model show what AI  looks like in their environment and it's just been   such a phenomenal success so that's kind of one  example now he can take that as the business owner   to the tech teams and go I kind of know what's  involved in doing this now yes I know it's not   going to happen overnight but we know we've done  all the due diligence from a business perspective   around what the technology might need to actually  make this happen so that's been really exciting   for us um but it was it has been one of the big  ones for me and I've worked in technology my whole   life um is in this particular iteration the AI era  it's the business owners not the technology owners   that are really embracing it you kind of wonder  why and it's because to be honest the technology   teams almost seem quite petrified over what this  might do for the future of of their businesses   their teens and they are doing a bit of a land  grab they're going don't necessarily want this   to happen just yet so um I'm I'm getting a lot  more momentum with the head of operations the head   of marketing the CFO then I am with the CTO the  cios um that were the traditional holders of this   type of Technology yeah that makes sense when you  put it like that um and do you have any real life   examples that you can give us I know that was uh  that was an example but you had to be quite vague   about it but can you can you give us an example  of how you could or or a hypothetical of how you   could help help a business yeah a little bit  more of an example in there look um so so we   operate across lots of different different areas  um our niche is obviously focused around AI but   AI isn't always the answer right um we've been  doing some uh implementations of a tool called   Glean um Glean is a company that we very early on  identified as a a partner of ours or or one that   we wanted to spend a lot of time on and the reason  being is I'm mix Google right um and when you're   working at Google you're in the Google ecosystem  doing things is just all about Google go to any   other business out there and finding information  is an absolute disaster to do business and even   just when you're Google so we are just Google in  our um being environment trying to go hey um what   was the last Financial result or what what am I  owing on this contract usually take somebody 10   to 20 to 30 minutes to try and actually figure  out what the last contract was get all of that   data in right um now co-pilot everyone will go hey  just use co-pilot for that right where a Microsoft   shop yeah but half of your things might be in  Salesforce it might be in HubSpot it might be   in Slack um things most businesses information is  incredibly fractured so what glean has been able   to do is allow us and our customers so we're  working with one customer at the moment this   is just it's around 20% cheaper than employing  um or signing a contract on Microsoft co-pilot   but it's just giving such such phenomenal results  now measuring that's hard I would suggest anywhere   between 25% to 50% productivity increases from  that perspective right um so we're only doing   some small um pilots on that particular solution  at the moment um we're obviously doing some things   around um workflows and chatbots which are the low  hanging fruit generally speaking in the AI world   so working on how do you improve custm service and  access to information um how do you actually get   conversational search happening I'm not sure  if you guys know much about that but I'm not   familiar with that ter at all what's happen yeah  a good example of this is working with a car sales   company and at the moment when you have to search  for a car now I'm a female I don't know what I   want maybe shouldn't say I'm a female I don't know  what I want but I do don't know what I want I'll   tell you what I do not I do want I want a car that  can fit two car seats in the back I probably want   it to be black with black interior because kids um  I know that I want it to be big because we have a   big dog um so rather than going okay I want it to  be a Toyota I want it to do this buttering in the   old-fashioned way I want to be able to type in to  search and say black car two car seats big to fit   big dog right like you do on chat GPT but being  able to actually use that semantic search and be   able to get to the multiple selections that fit  that criteria rather than me having to go all the   way through these different iterations of trying  to find what I'm actually looking for so actually   being able to deploy that to a customer's  website is huge right because it gets your   customer involved in and actually to that data  so much quicker which takes away that frustration   and that lag to making the the purchase or making  the decision to go to that next step um so that's   that's one uh other example in real life that  we've been doing uh working on would it be safe to   assume that it's just assuming that you're using a  Common Language model to search for things MH okay   so instead of saying I'm looking for a car you  could say this is exactly what I'm after and the   system would be able to interpret actual language  to find you the search results you're after it's   not it's not a hard thing to solve for right but  it funnily enough is something that is not being   sold for enough true so because the these these  companies don't necessarily know that that is one   something somebody might be looking for and two  uh you know people are doing a little bit more   of this in terms of putting a chat B over their  website that may be linked to one of the large   language models but also there's this reluctance  around where the data is is it um accessible then   the marketing person goes to the tech team the  tech team go nah that's too hard we're going to   have to make sure all of our data is structured  which is absolutely not true either um there's   ways that you can absolutely uh use unstructured  data that that weren't possible sort of 12 to 18   months ago so it it's actually just about that  entire process of the business case um for a   really simple probably 20K project to solve for  that will get your it makes a massive competitive   difference as well when you're searching for  something like that um even go on to Amazon   and try and search for something in that way yeah  do you think you're going to get anywhere no it's   too much it it doesn't filter it down it doesn't  kind of know you so you're building that that   customizable like I guess Boutique sort of product  for for the business and you know it it kind of   works across all the applications that they use  and it and it and it cuts down having to to go   to many different apps or to many different areas  that just kind of streamlines it all keep in mind   we're not building anything for a product right  we are the product we're a consulting company that   works with customers sometimes we might acquire  that customer um or partner with someone um but   ultimately I I will not say to a customer use  Google use Microsoft use chat GPT use whatever   it's completely dependent on what their existing  ecosystem looks like where their data is what that   business process we're trying to solve for is and  it's usually different depending on exactly what   the environment is if it's a new business it's a  whole different ball game um so to put a another   I guess customer um example on the table we're  working with um a brand well it's an it's a 20year   old company and they had an idea here and they  came to us and said this kind of looks looks good   and we went it's not good enough I'm sorry um and  we challenged them back and forth to go no that's   old AI technology this is what you can actually  do now and we're at a stage where um we're filing   patents and we're doing amazing amazing things  with actually taking helping them take a product   Global so we won't be the product owners there  we're helping them build the technology behind   it but it's their IP it's their product um and  we we may take a stake in it we may not not sure   yet uh but that's that's effectively the way  that that model works is we're giving our uh   very very Niche and ontime expert skills around  AI to help them actually filter through what is   the next iteration not just the current iteration  of this technology I mean that that was going to   be one of my questions was the fact that it's it's  it's developing and and changing so rapidly I mean   you know the buzzword is chat GPT and generative  Ai and all of that sort of thing but how does how   does being AI I guess stay ahead of the curve or  position itself in this rapidly evolving space   it's funny you ask that because I stand up at a  number of events and I say I'm not an expert I'm   the CEO of an AI company and I'm not an expert  and I don't believe anyone who's presenting to   you and telling you that they're an expert is an  expert um because nobody can be in the space right   now it is moving so darn quickly so a lot of the  time all we can do is be reactive and and look   at the actual use case look at the process look  at what we think might be possible and approach   that when we need to now my team spend so much  time doing research so we have a hit of research   that obviously spends a lot of time looking at  that and what it means um so every day there is   something new that comes out every week we do a  podcast called wet clean matters that effectively   will take um our our user base through what we  believe is important for that week um so any   of the new announcements so there's been quite  a few over the last week uh to make them aware   of what is actually possible because sometimes  this Tech um highlight reel isn't actually real   and it's not even usable in a lot of ways so  we're try and I guess demystify some of those   conversations that are happening and apply it to  more of a business logic um but how do we stay we   are very very typical we have a few Bots that do  the crawling that summarize the information you've   got to use AI right because that's we're an AI  company um but ultimately it's us we're humans   we have to talk about it and we have to discuss  the fact that you know Elon Musk is basically the   head of us AI now and things are just changing  so quickly so what what could that mean for the   world of AI over the next few years um there's a  whole lot going on with anthropic and Amazon um   so so we just have to keep a breast of what is  happening what we think will happen next um so   yeah there's definitely a few conversations over  bears as we all try and uh mutually learn what is   going on and and we're all so freaking passionate  about it it's our love child right we love AI so   much so we nerd out with each other usually at 10  p.m. at night um around whatever's being released   so standard Scrappy startup style right love it we  talk a lot about this sort of stuff in the office   we're always debating you know the the ethics as  well behind AI you know just always gets the gets   the conversation started absolutely you go ahead  oh no I was going to say well that that's kind of   part of um where the whole being consultant side  of the business started because you look at New   Zealand's such a small place right we're 99% smbs  they don't have the ability to have an AI person   that's researching all day every day and we met  with a large New Zealand customer yesterday and   they in a governance policy six months ago but how  out of date do you think that governance policy is   right now yeah so but they they don't have the  ability to hire a head count to to keep all of   these things up to date so we're looking at how do  we build a Coe but then how do a virtual member of   the team spend one day a month just looking at  AI governance within that business and that's a   massive Roi for them as opposed to the risks that  these these programs being outdated can present   I'm curious here because you said you know no  one's an expert in this space do you feel and   maybe this is even true for your company that  you run the risk of accidentally over promising   or uh overselling expectations to your customers  on what is actually capable of these systems I   feel like most people when you tell them about  any problem you have today it's have you tried   using Ai and people are not really understanding  like what the limitations or capabilities are when   they're infinitely possible everything's possible  now we could make it someone could make it for   us make that work yeah yeah hey everything's  possible with enough time and money right like   I I do I do really believe that but you've got  to be realistic about the fact that things take   time and money um you know you you could want to  build this incredible AI product but you've got   to look at what those pipelines look like what  does product management look like what does uh   monetization look like um so there's so much that  falls within that do we worry about over promising   I don't I think within my team we aren't uh serial  startup tech people yeah we are Enterprise it   professionals that understand AI so there's a big  difference and it's one of the ones that we've   actually all had to come to terms with a little  bit here at being because you have a part of our   team which are those guys building the next Google  and then you have my team going trust me this big   Behemoth company over here can't hand handle the  truth they can't handle what's coming in 12 months   because to get them around that is going to be a  process so we're going to have to start doing baby   steps so my team absolutely not um on our labs and  our benches side we've got to make bets right um   because that's exactly how we're going to grow  that value so um our team are doing a whole lot   of really really amazing um projects and the Ed  Tech space and um also in terms of uh an amazing   project called Treehouse we're working on and you  know those those may not pan out because that's   just the nature of startups and Tech and um that  that portfolio per se do you given the fact that   you're actually on the front lines dealing with  customers and you're you're you're pitching a   product that is brand new to what I suspect  are traditional brick and mortar stores you   said you work in that SMB space right what has  been the receptive reception of those products   these companies sorry about that um sorry uh so we  don't work INB per se we work more in the business   and Enterprise space sorry I thought I heard you  sayb earlier apologies yeah no no no that was that   was me sort of confusing the the conversation  a little bit um so sorry just can you tell me   sort of that what that question was again yeah no  worries and maybe we we'll change this a little   bit don't even worry about it chop this up in  the back end editing the question I had was given   the fact that you're actually on the front line  pitching these products to customers today what   is the reception actually being like do I imagine  there's a side of society that just feels like   everyone should take on AI productivity tools  because it's on an individual contributor level   it's a fantastic tool to take advantage of yeah  but when I actually speak to companies they're a   lot more hesitant and in many instances very very  uh distrusting of the technology and we'll touch   on that a little bit more but what is what do you  feel like what is your Vibe of the market today do   you feel these companies are receptive to adopting  it it's really it's such a good question so um I   I spoke to you guys about the fact that I lived  in Australia for 10 years I've been back in New   Zealand for two um New Zealand up until probably  the last few months have been really slow to   adopt they have been really pessimistic about the  technology and the need for this technology uh a   few months ago um the one of the the government  Ministries came out with an amazing tool and   it seems to have really changed the conversation  um and and it's changed the conversation because   they've shown New Zealand Public what can be  done but have also given license um for New   Zealand small businesses in particular to actually  look at the adoption of this technology we've been   advocating and we've been meeting with some of the  Ministries um and we've had a conversation with   um you guys it may not be relevant for you but our  our economic development side of uh the government   around you know do you actually legislate here  and I don't really care whether we legislate we   just need to help give guidance and framework  so if that comes from the government to say   these are the way that you do AI ethically and  safely to protect your business your business's   reputation but be able to get those benefits  that is significant right so we're working with   the government on that at the moment um because  until the last few months has happened it has been   just we might do a pilot on it and the Pilot's  great but hey we we we're we need to save money   and we can't sign up for another massive EA with  Microsoft with a 20% or 30% cost increase we just   can't afford that um so that's been the challenge  what what I'm starting to see though is almost   every company I talk to is wanting to do those  baby steps in terms of proof of Concepts now the   reality here is most of our customers have some  form of collaboration Suite or Cloud environment   and to be perfectly honest most of those Cloud  environments now have pretty phenomenal AI tools   built in what I worry about is um AI SAS app  fatigue um so what is happening is you've got   Shadow AI just in the same way Shadow mobile apps  happened 10 years ago going through almost every   medium business at the moment so you've got  a whole lot of AI being used that have being   bought either personally or on a company credit  card that isn't linked to any of the governance   tools it isn't tracked um it isn't set up properly  and that is one of the biggest issues that we're   saying to see plus the cost of that right because  that those $5 apps they add up so we're going to   start to see the CFOs put a bit of a a microscope  on that one and we already know that gen Z around   90% of them are bringing those AI tools to work  and using them and until copy paste no longer   exists that's just going to happen so you're  better off giving the tools to your employees than   the risk of that happening and I know it happens  I spoke to a CMO she doesn't understand AI she's   been putting her company information into free  chat GPT like it it it seems like common sense   to me but to somebody who doesn't read all the  blogs or understand the risks it just was kind   of cool to her um so that's that that's a massive  problem that we're starting to see yeah definitely   the governance seemed and I think it's the same  in Australia as well probably worldwide is that   it's just moving so quickly and regulations or  or education aren kind of keeping up with with   the pace that it's that it's moving and everyone's  you know into the buzzword trying to get involved   as you say let's put it all on chat GPT um I guess  it would also depend on what client it is whether   it's like a startup who might be you know eager to  adopt these sorts of things or really you know a   Heritage business um I guess that would that would  be like I guess the difference in in dealing with   those clients did you say your team only deal with  mainly the established businesses or but within   being AI you've got startups in there as well that  you're you're Consulting with right yeah correct   so so my team my sweet spot is absolutely the the  traditional organizations that are looking to do   things differently um one of those some of these  companies are pretty big digital companies um they   have you know I was talking to a company yesterday  and they have a team of 30 software Engineers so   you kind of think oh well you must be pretty sey  technically right just because you've got software   Engineers doesn't mean you have ai experts that  can look at how you can actually transform the   business and actually build a new business or  a new product to supersede some of the older   products that are going um being made redundant by  other Technologies so that out of the box thinking   and kind of going well why don't you solve this in  a different way or or challenging your traditional   revenue streams because those are slowly depleting  um that's my team absolutely the labs team are   at what is and more so building that from scratch  but what is actually that next big thing that we   can invest in and get that value that longer  term value out of so they're the guys that are   building out patents and and looking at that  far off future that to be honest I'm more here   and now that they're looking at what that future  view is I'm trying to think back to my early days   I remember where you used to work I'm trying to  imagine you know you're saying you like to work   with the more older established companies but  just think back to the companies that we worked   with when it was telephones that everyone want to  use or a physical meeting room where everyone had   to get up it it was like pulling teeth from these  companies trying to convince them to use something   like Skype or Microsoft teams do you just feel  like all of your work is ahead of you do you think   you'd be able to get more traction that is to say  working with some of these more Tech startups like   they seem like they're ripe maybe it's a ground  swell thing like why why would you go the path of   resistance do you love a challenge oh maybe  it's a personal thing I've always been in a   tech company selling into to Enterprise customers  so it's what I know um I feel like you can make   a really phenomenal difference as well like you  can show the value in a traditional business in   a new way um could we possibly it's actually not  a subject that I've thought about and it's funny   we had a a team discussion yesterday of whether  we start looking at some of these startup these   digital companies and and assisting them on this  Journey um yeah it is an interesting one it's   something I've not put too much thought into yet  um anytime you want go I'll I'll put down the cap table well so the the the thing that I've  really want wanting to dig in for dig into   for a minute here is given the fact that you're  really Consulting heavily with these companies   and directing in the direction of using in  some instances AI based models to manag the   way their ecosystems are handled um do you feel  that there's a risk teaching AI models intimate   information about an organization where these  things are just they're just designed to absorb   data and learn from it do you feel like you run  the risk of stripping away that company's unique   DNA that gives them a Competitive Edge in the  market because if the model learns that that's a   tactic that other companies are doing by absorbing  what's being typed into it cannot someone else go   and type it and then now it's saying well these  are tactics being used in the market how about   I recommend this to you yeah look really good  question but this goes back to governance again   and it goes back to the selecting the right tools  and and having faith in those tools that you're   using and not going to train on your data and  share your data right so um the the CMO that I   was talking about taking company data and putting  it into chat GPT 100% that's a risk but if you are   using a a tool that is um you know chat GPT teams  or Enterprise version it is very explicitly stated   that they will not train on your data and I do I  am an optimist I am an optimist I do believe them   I worked for Google um and I I 100% believe when  they say that that data is is yours and yours only   um and we we kind of have to to a certain degree  because it's either that or or or you have no   other option um you can build your own models but  that becomes significantly cost prohibited right   um but now we're seeing so much in the way of rag  and and other methods we're going to start to see   uh I've gotten the acronym um anthropic have just  released uh the the connecting of data sets on AI   so we're going to start to see more AIS talking  to AIS and that complete agentic society and   that's what we're actually working with most  of our customers on right now is is preparing   for that next view the next view where we're not  on a computer um the human is not going to be on   on the computer the human is going to tell the  agent what to do and the agent will perform that   task um so that that is already happening we've  seen um anthropics computer use you've seen oh   gosh what's it called um sorry I should know this  because I did a podcast on it earlier but open AI   uh release that will be dropping on and I'm a  numbers person so so January the 25th they dro   their new model which will be doing something  similar um and Google has also released theirs   as well so you're going to start to see  that everywhere and that's going to be the   next iteration and it's large action models not  large language models because they're actually   performing the task for you as opposed to just  being a conversation point and sorry I want to   dig into this because I hear a similar response  from other people when I ask this question you   know it's we should trust him because what  else can you do do do you feel we're kind of   being forced into this position because they're  not really being quite trans as transparent as   the average person would want them to be with how  information is being stored or utilized behind the scenes again working for Google for a number  of years I actually I look at things a bit more   pragmatically and I look at the way that they've  got data set up um and they've got the way that   these things go through the technology and go  through the pipelines and I have full faith I   I don't think they're not being transparent yeah  think that it's maybe our lack of understanding as   to their operations because even as an employee at  Google I can't even see my customers information   it is so locked down and it is so fragmented  in a purposeful way to ensure that the Safety   and Security of that data exists um do I believe  open AI are doing the same thing yeah I I actually   do believe that they are ensuring that that  data is wiped afterwards there may be times   where things go wrong it's technology and and um  you know Microsoft has had breaches open AI have   had a number of different things happen we know  data we know that these models hallucinate they   hallucinate on purpose that's how they're designed  it's not a FLW it's actually the way that the   model Works um so do I think uh we don't have a  choice and we're backed into a corner no this is   a huge opportunity for all of us to maybe regain a  little bit more control of our life because mental   health is declining we're all working so much two  parents working in a family that didn't happen 20   years ago we need to get and we call this company  being for a reason we need to just get back to   being human beings and do what we're good at which  isn't necessarily sitting behind a computer screen   I feel triggered personally sorry like I I want  a three-day work week I want to spend more time   with my children right I I don't want to be  to the amount of time I used to spend going   through financial statements where now I can ask  a question of it and it tells me what I want like   that's just gold like just think about the power  of that and when you start to extrapolate that   out and there's some societal thinking that needs  to happen there's a number of different economies   that economics that need to be thought of at a  government government um stage because the way   GDP works is per person right and now we've got  armies of people in AI that that that calculator   doesn't doesn't compute anymore so things are  going to have to change that's well and truly   my my my pay grade to sort of work out those  those uh macroeconomics but I I really truly   believe that we and I think um who who was it who  was saying it um can't remember who was quoted   as saying it but uh our generation will be the  last generation to work five business days and   I believe that heard that as well yeah challenge  accepted yeah and I mean as you say like you know   people get worried about losing jobs but I think  it just opens up opportunity uh for more time with   the kids for you know Innovation you know time for  Innovation which always gets pushed to the side or   time for development things like that that if you  take out those manial tasks uh you know you've got   more time for those more important things that  that can of course you know create growth or   or a better work life balance or better mental  wellbeing all that sort of stuff like we were   talking to the team about the hypotheses around  this large action model element and I went guys   I'm a I'm a mom I'm a working mom and uh we spoke  about this I got a four and a six-year-old before   I'd even got to work that day I had access 20  different websites I had put the the shopping   in um that was probably a couple of different  websites in terms of my planning I had uh ordered   the kids lunch for through Subway I'd done um  a number of different tasks that day before   I even got to work now that the anxiousness  and the mental load is so overwhelming um and   just hope that we can make some of this goal away  make it easier I I I hope that um when we start   to see more of the AI embedded in these tools that  we're using it just becomes natural as opposed to   difficult and we're starting to see that like if  you took my AI away from me right now I tell you   what I don't even know how I would function um and  it's change it's changing and getting better every   single day like we we play with all the tools all  the new releases and something different is coming   out every single day um so it is it is really cool  to be in a stage where you go I think we can make   people's lives better yeah yeah sound like such  a s patch no it sounds like genuinely we get the   vibe that that is your your mission and your  passion to to kind of ease the burden on other   people's lives and to use technology for good I  guess yeah it's really funny because many years   ago I was in a um in a sleep training school um in  Australia and one of the moms was like how do we   actually get equality and I'm like well I think it  all goes back to you know this this whole notion   of of both of us are working now and so imagine  this this period where you know Dad can be at home   with the kids for two days Mom can be at home with  kids for three days like just just how it could   actually work to make things better for Humanity  because I think you know kid kids are kids are   amazing and they they're going to be in a really  really interesting evolving world over the next   sort of 10 20 years yeah I mean over the next two  weeks as it sounds like it's evolving very quickly   my son and the things he talks to Google about  in terms of what is happening with Christmas and   Santa maybe that's a bit of a problem is Santa is  not a question you should ever ask Google yes oh   let's not get started on kids and T Ser debate but  from one working mom to another you said you test   drive all of the all you know all of the new AI  features what is something that you you couldn't   live without or do you've got any software or  anything that you couldn't live without yeah look   from a business perspective glean is is gold for  me and um we had something similar when I worked   at Google and when I went from working for a large  a large Talco across to Google that that made my   life so much easier basically think about it as  Google search for your Enterprise so it's only   going to surface information and knowledge that  is housed within all of your different Enterprise   tool sets um glean does that but then puts AI  over it so it's kind of that tenfold and that's   constantly evolving into next bang action models  and actually doing things so that that has and   we've only we deployed it 3 weeks ago here and  already I could not I could not live without it   yeah just couldn't um basically being able to find  whatever I need whenever I need it by just asking   it is just so good um from a mom perspective  Google home is life as well right um I just   I just don't understand how they haven't merged  it with Gemini yet and obviously Alexa isn't AI   centered yet either so once the home automation  elements of AI start to come out I think that's   going to change the game for us um as moms as dads  um because in my family actually dad does probably   most of the the um the child rearing to be honest  and planning and cooking so um it's it's going to   be really cool to start to see that come out um  notebook alium um I'm not sure if you guys have   played with that yet notebook LM no never heard  of it how have you not you guys can make your own   podcast automatically this sounds fun I'm really  two days back I'm hoping she's over selling it   like how do I not know what this is no look up  notebook ellien so it's a Google um tool that   um you can sign up for you basically can put in  a number of different websites information so on   and so forth so it's effectively uh creating uh  your own model based around the data that you've   inputed so similar things you can do within an  Enterprise environment but they're basically   putting it there for for you to use but there is  this amazing thing it's been in the media quite a   bit where you can go create a podcast from this  data so what it does is have these two people   chatting about the data that you've just put in  so it could be websites could be documents um so   an example when we had the ministry come in we  uploaded 50 of the links to their websites and   showed them what a podcast discussing their uh own  data is and they were like I had seen something   about I I saw I saw a podcast that was created  yeah through Ai and I wasn't too sure what what it   was so notebook Ali there you go but think about  why that's important it seems it seems novel um so   for me I drive an hour each day each way right an  hour each way um I had to do some research today   so what I did is I got the team to put in all the  websites of the different things that we needed to   learn about so the Bots obviously gone these are  the new things and create a podcast and then I'm   in my car and I'm listening to people talk about  the information that's so perfect I love that   I currently do that but I copy and paste it into  notes and then say Hey Siri read my notes and then   I listen to that on the drive so the veryable  here though is that it's not exactly all of   that information that you're copying and pasting  they're actually summarizing all content including   YouTube videos and able to actually give insights  and you can actually prompt it to to talking about   it in a critical sense or in a positive sense so  pretty phenomenal really brilliant yeah that's   brilliant I like it as well I'm still waiting  for the World to Change to a point where I think   iPhone has just recently done this I can't use  it because they stupidly won't give you access   to the AI model unless it's the brand new phone  but excuse me I was goingon to say so about the   money we're all looking for an AI model where you  don't need a device to use it I think that's the   part that's we're all lacking right now if you  want to use GPT or any of these other models you   got to sit in front of a computer got to sit in  front of a phone and search information all of us   I think would like the ability to say hey tell  me this information but all you get is Siri or   whatever else which is just horrible well that's  that's the Alexa and and Google Gemini home um   ambition right so that will be what comes next  out of those guys um but also you're starting to   see chat gptv embedded into cars so a lot of the  new cars that are coming out are actually going   to have that live within them so you can talk to  your car and effective get it to tell you things   that's that's when you drive a lot honestly I try  to ask I can't search the internet right now and   you're like what are you you're dead to me so I  went to um CES at the beginning of this year and   I'm hoping to go next year as well and that's  the the largest Tech conference in the world   over in Vegas and the things that we're using AI  just it just blows your mind right the computer   vision models the um the cars that you can talk to  basically self driving as well so there's just so   many things that are starting to to come out but  the Humane pen was one um that was a device that   was on your body um you might start to see where  B such as Rings see yes I did see earbuds that you   can put in um and actually Samsung and Google both  have uh AI built-in and and you can converse with   your earbuds so you're starting to see a bit more  of that um it's not perfect yet but it's getting   there it's baby stits on some of the stuff I I  know this is like definitely put on your tin foil   hat kind of thing about say but I think the future  of AI is actually going to be something along the   lines of a device that is constantly listening to  what you're saying and can recall conversations   that you had based on historical things like  did I say this yes it said you said this at this   point in time uh but I can definitely imagine some  people being like nah I don't want anything like   that they already they already in theory have that  with Microsoft right because Microsoft copilot on   PC is effectively recording everything that you're  doing on your computer so technically speaking   that that exists already but it's the the problem  is that data is so fragmented right because your   PC isn't your phone it isn't your home device  your life is all in different places so um yeah   I definitely theorize around how do we actually  collect and own our own data so self- Sovereign   data I'm not sure if you know much about that but  digital identity and self- Sovereign data is going   to start to become really really important because  exactly there's so much data collected about you   you really should own it and in order for agentic  societies to actually exist and get the most value   out of them you really need to have that data  in one place or at least linked um to be able to   derive the right summary of what it was going on  we have not talked about that I got to say we've   probably had about 15 episodes now with AI people  none of us have raise the conversation of storing   your own personal history that can be accessed by  whichever product your provider for AI modeling   that you want to go to hey do you want to leave  GPT and go over to Microsoft bulk bring all the   why can't you own that like it's like your  photos why can't you migrate your data over   to to other things you're starting to see  land grabs everywhere right so everyone's   building their own Ai and we we spoke about this  on our podcast this morning you know sales force   is building their AI you've got Facebook doing  their AI everyone's got it um there's the open   source versus closed Source um the same thing  is going to start to happen with data so uh   there are a few startups that are working on  that problem um at the moment around how do   you how do you collect and then apply whatever  AI model you want to your data um because it's   not necessarily going to even be models in the  future it's going to be agents and you're going   to have your personal agent that has access to  your life and your personas um open AI uh vision   is very much around that that they'll have context  to where Persona um agents so that that is going   that that's the way it has to go because at the  moment it's just just based on this small amount   of knowledge with a really big language model  behind it I'm really curious to know how we   will be marketed or advertised too like if we're  not doing Google search and having you know that   the the Google seos from your websites websites  will be dead right and apps will be dead you'll   just mainly be using AI for your information and  your searching how do you get how do you yeah how   are people going to advertise to you it's funny  say that I've been asked to speak at a lot of   marketing conferences and and be part of a lot  of marketing um events recently for that very   conversation because we believe that seo's dead  and even now how do you advertise your company for   it to be surfaced on AI so perplexity Google and  open AI search all now only surface very limited   results because they're becoming more summarized  more definitive um I'm not sure if you know that   perplexity launched uh direct shopping so you  take a photo of something and you can just buy   it because I've linked it with shoper by so these  things are starting to change massively compared   to where they used to be Nissa this has been  an absolutely incredible conversation I've got   to say again out of most of the AI conversations  I think this has been the most enlightening and   you've sparked a lot of thoughts and ideas in my  brain I I wish this could go on for another hour   because I I swear I could talk to you for days  but uh I want to thank you for coming on to the   episode and sharing all this information with us  and our listeners but before we wrap up can listen   where can our listeners find more about you in  the products that you provide yeah look linkedin's   always fun because that's a really um tangible way  of being able to see what we're doing at any one   point in time um being consultants. is our domain  um so would love for you to join in um our group   is being ai. group um but yeah I'm really happy  for anyone to reach out and nerd out with us on   this we're based in Oakland um but we do have a  number of projects going on in a Australia um so   yeah really really cool to to be part of this with  you guys you're building an amazing Forum of tech   experts and and bringing us together I'm looking  forward to the event when's that happening I love   it that's great yeah let's get let's get drinks  happening together yeah I'll be in Orland over   Christmas so I'll meet you the sky tower thanks  for the invite Sarah oh no no it's cool it's cool   yeah all the social channels um weekly matters.com  is our podcast that we release every every week   um for for my sins somehow I was on it today but  I only make guest appearances every now and then   when I feel like uh giving the boys a little bit  of a a hustle um but yeah uh really really excited   to sort of see what comes out of your channel as  well so thank you so much for for hosting me pleas   you call yourself not an expert you're an expert  in our eyes and we've loved chatting with you as   well I'm just an excited nerd that's all I love  that can you do me one really big favor there's   a couple one I'd love for you to give us one more  plug tell us exactly what your product does in the   most charitable light that you think would excite  people to hear about like maybe an overview of   being AI in those kind of three categories so I  guess the most three different departments okay   so to tell you a little bit more about us we work  with largely business and Enterprise customers to   rethink what is actually possible so for them  often they're challenged with what AI is how   they can leverage it within their businesses how  they can look at innovation and transformation and   everyone's talking about AI so what we do is work  with those customers to envisage what is actually   possible and look at the journey to making it  real this isn't about throwing a tool um to   solve a problem or saying AI is going to fix that  it's about actually thinking things through and   looking next at what is actually possible because  this space is just moving so quickly we want to be   those Niche experts that understand the technology  where it is now now where it's going in the future   and then how it can actually assist business  customers not just consumer customers beautiful   that's very exciting love it that's great the only  other thing is there anything else you wanted to   get across in the in the interview in the chat  La uh no I I I really just love technology right   so for me it's about sharing that this isn't this  big scary thing that's coming it's changing really   quickly yes and that that can make people really  uncomfortable but making sure that you have the   Frameworks and the governance there but looking at  Innovation as being number one and trying things   out and not expecting it to be 100% every single  time is really important um I'd love customers   to think about what they already have up their  sleeves so most of them have a work productivity   Suite most of them have a cloud provider you would  be surprised by how many tools how many AI tools   are already available to them within the domains  that they have it might just cost a little bit of   money to turn them on um we're going to start to  see things changing really really quickly in that   space so um reach out to us if if they want any  help and um we'd always we always love to come   in and and have a look at customers environment  and see what what's possible there that's that's   awesome I I'd love it if you could be my personal  life consultant if that's if that's an option if   I could sign up and be your your first personal  life consultant client if you could just give   me those agents working for you right so we get  the agent doing the shopping and booking the Hol   booking the holiday is the big one let's book the  holiday that's what fromn booking the holiday is   the big one because that's really hard work when  you got kids it's a nightmare on your own these   days well thank you again Nissa this has been a  wonderful wonderful chat and we really appreciate   your time thanks for joining us on the tech panel  me again don't forget to subscribe and hit that   Bell and we'll see you in the next episode thanks  for tuning in to the tech panel if you like what   you heard make sure to subscribe on YouTube and  follow us on Tik Tok Instagram Facebook and Linkin   in to stay connected a big thank you to our major  sponsor smooth link Integrations for powering   today's episode and join us again on the next  episode of the tech panel where Tech Minds meet

2025-01-27 16:02

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