How This Cleaning Business Makes $90K/Month
martin scarra bought his window cleaning business in spring of 21 and just one year later he's already grown its revenue by more than 80 percent year over year today i'll tell you how i bought seattle window cleaners and rebranded it to set it up for fast growth what's the most important tool that they can start with and they can't live without you just have to lean into it when there's demand and just spend your marketing dollars when the customer is ready to buy and you're going to get a much better roi yeah baby look at me what would you say would be a key system for any window company to have but what you're looking at here is also what we call a software system what is the most reliable strategy for attracting new customers you don't need a whole lot of money to start a window cleaning business wow okay martin didn't just change the company's name he added staff updated the technology and implemented systems and that hard work paid off in a big way you guys ready to hear about how he did it let's go talk to martin big thanks to nordvpn for sponsoring this video well martin's here and we're gonna jump right into the interview hey martin hello thanks for doing this nice to meet you likewise tell us how you got into the window cleaning business did you have prior experience not at all uh what's the story on that i'm a norwegian i used to be a lawyer i moved to the u.s because my wife is american and went to business school and then after i graduated decided i want to be a small business owner and so went on a search for a year and a half before i ended up buying this business so no prior window cleaning pressure washing experience you've got obviously a degree in law and a business yeah what led you to want to be a self-employed person is it just the idea of that or so my dad had a small business plowing snow in oslo in the winter and doing landscaping that's pretty cool i grew up on a farm so kind of used to the the life that it involves being a small business owner the freedom that comes with it etc so yeah just decided that i i wanted to pursue the dream of small business where are you at revenue today uh so this month we'll do 100k wow okay and i'm going to ask you about profit margins but i want our viewers to keep watching so we can share that with them later okay when you bought the business what was it doing in terms of rendering it was doing 500 a year so we did 53 000 in june of yeah last a year ago got it okay what is the most reliable strategy for attracting new customers so for us it's uh google ads of course that we run but also referrals so i'm building out a referral program now where we're going to try and track measure and reward people for giving referrals because what i realized is yeah we get a lot of referrals organically so this is another thing i started doing really early is like measure everything right so i'm seeing where the leads come in from and i see oh a lot of referrals and those people paying more on average and the conversion rates are really high so that's something that i really recommend you have a referral program in place yeah so what are the key pillars in that referral program can you just break it down for yeah so uh incentivize ask ask for a referral and then you got to measure to see that they're actually coming in and figure out who gave you so that you can reward those people how are you rewarding i'm just curious discounts is easy right but that's also sort of impersonal and you just probably had the window cleaning that's why you refer it away you got to make it more fun at what you need something more fun like a little gift yeah something a little something you can send in the mail so i'm making a different service at home yeah stuff like that like we'll send them i don't know flower or a little box or something there's lots of little things you can do or just a personalized thank you note and written stuff it goes a long way yeah you gotta just make sure you you thank people when they do something for you referral program guys [Music] how many employees do you have what do you pay them and anything else you want to share with us that's important yeah so right now we got eight employees seven in the field including myself from time to time and now i'm double office and and in the field a little bit right now and then one office manager who are you paying them and how's the structure set up so the office manager is paid a base salary fixed and then there's a bonus every quarter depending on how we do uh performs really well so that's kind of locked in and then the technicians they're also paid a base salary uh well in training they're in fixed pay but then once they graduate get their own van like this and they're all out on their own most of our guys work just independently one guy one track and then they're paid a base salary plus a commission so they get you by sharing what the big seller made because it's different per market but like yeah seattle area here what do you what's the base so the guys make 12 base pay and then they get 15 percent commission above that on their jobs yeah so if they do a hundred dollar job they get a 15 yeah what does that average out to do you think per hour like on a good scenario no the average right now is an hour no the guys are making now between 35 and 40. okay yeah i had a couple of guys that made over 40 now in the last few weeks [Music] tell us where we are because this is a huge complex how you got this client just in a nutshell so we understand what we're doing here yeah so this is a big hoa it's for a property management company that we developed a relationship with over the last year and we're here for four days now doing pressure washing of all the concrete surfaces inside there so obviously we're talking here today about window cleaning what percentage of what you're doing here is part of your business so this is just seven eight percent of our annual revenue it's very seasonal pressure washing typically something that gets done in spring and then yeah like early summer we do window cleaning 60 of what we do and then in the winter time when the window cleaning starts getting slow we do gutter cleaning roof cleaning and christmas lights okay and i guess we'll talk about that later in the video in terms of the different services you offer and why that's important in terms of the seasonality of your business [Music] what would be your advice to someone who wants to get into the window cleaning business and is thinking okay do i go and search for something that's that i can buy existing or start from scratch i mean in a nutshell what would you tell them right now see you can do either you don't need a whole lot of money to start a window cleaning business it doesn't require a whole lot but at the same time if you can find one that's for sale with a steady good recurring customer base you can also buy that relatively inexpensively but if they have no money that's a big deal right yeah how much did you in total invest to get started and taking over this business 45 000 and we'll mention this later but what was the business worth or what did you pay for it so i paid around 400k for the business but the beauty of the the new us you have something called sba loans which are loans from a commercial bank guaranteed by small business administration and they'll let you buy a business with up to 90 leverage wow so it's almost like getting a mortgage pretty much so i all i needed to do was post 10 down payment and then the remainder i i was able to borrow partially from the seller and the third seller note and the rent from a bank if you want to start your own seven-figure cleaning business and succeed at it without trial and error listen closely to what i'm about to share because i'll be revealing a blueprint that you can use to start your own cleaning business today it's a step-by-step blueprint that was put together by seven figure cleaning business owner chris from queen bee cleaning services in collaboration with the up flip team this course covers everything you need such as building and training your team dominating your market with seo and google ads finding airbnb clients setting up your website email logo flyers etc all the systems manuals and templates and everything you need is provided to you and a lot more plus you get chris's support this course is your secret weapon make sure you secure the spot today before the price goes up by going to up flip dot com forward slash cleaning dash business dash course or click the link in the description below besides the window cleaning you obviously offer other services give us a breakdown of what else you offer yeah so window cleaning is super seasonal so we do that in the summer and then trailing into september late august it starts to quiet down quite a bit so then we start hanging christmas lights in october which is something we introduced last year and it's really profitable and you're able to take the existing customer base and just plug into that right so last year we just sold to our existing customers pretty much so christmas lights what other services you got the other thing we do in the winter time is gutter cleaning when the leaves come off everybody starts calling for that that's also really good uh good profits on but it's also something that mostly clustered around that period in november december early january when the leaves come off around here and and then the next thing we do then is uh the roof cleaning so a lot of moss grows on the shingle roofs here so we go out and we treat that and it blooms in that late winter time early spring and so that's when we get a lot of cold for that pressure washing roof gutter window christmas lights that's the five things yeah and that complicates things right when you're trying to run five different services [Music] so martin as you're doing what you need to do uh let's talk about the systems when you took over the business yeah how did you decide which systems needed to be changed developed let's just dive into that a little bit so one thing i realized pretty early was we were spending a lot of time going out and doing new quotes so every week a year ago we would go out and do 20 30 quotes just going out to potential customers houses and no one's paying you for that no one's paying us for that just going out there counting up the window panes looking at the job seeing you know if yeah and then going back home sending it out and then half time they would buy from us and the other half it was just a waste of time so i realized that's a lot of time so one thing that i i did pretty early on was started looking at software called response a bid which i'm a big fan of what is it again responsibility and so there's multiple home services they're available for but what they do is they let you do online quoting so that took us a lot of time to set up correctly and make sure that we got all of the data in there but that's the the online quoting system that we're using right now so you identified an issue or a problem right wasting time yeah and that led you to this new software yeah with responsibility all you do is you you present it to the customer online you ask them a few simple questions and then from that you're able to give them a price and so you can work the top of the funnel instead and make sure that you get as many quotes out as possible but the the cost for us are doing that now is the minuscule compared to in the past right martin whenever you travel for work do you ever use starbucks wi-fi or other public internet yeah how often do you think about getting hacked i mean you've got all the business information on your phone and so much more in this digital age yeah probably not as often as i should well the damage that cyber criminals can inflict if they were to gain access to you is unimaginable and nordvpn can prevent that for the price of a cup of coffee per month nordvpn will give you next level security and their new feature threat protection would block malware avoid malicious ads and stop tracking by intrusive pesky ad companies 24 7. this is all in addition to their easy to use vpn service with a quick tap nordvpn will change your location and address while also encrypting your online traffic giving you guys a truly private and secure online experience now the best part is when you sign up you get all of these features and more on up to six approved major devices nordvpn is offering you guys an additional one month free when you sign up for their two-year plan so visit the link below to get this exclusive nordvpn deal it is risk-free and comes with their 30-day money-back guarantee describe to me your perfect customer experience that you try to offer to all your customers of course okay so they heard from us via referral they go on our website they learn about the company and the services we offer and then they self quote using the the software i talked about earlier and then depending on where they land uh if it's uh as something a simple job that might move them right onto the scheduling stage if it's more complicated they're gonna get a call from our awesome office manager who's then going to follow up with them ask some follow-up questions and then give them a price and then once they get a quote if they don't close on it right there and then again the office manager is going to follow up with a phone call within a few days just make sure they're going to give you follow-up emails etc and then if they decline that's the end of it but if they do accept you go on to schedule and then they there's a whole communication around that and then we show up on time we do the job they're very happy and then afterwards they're yeah ask for a review and then they give this one that's the thumbs up customer experience yeah what did you do first when you acquired the business because part of what i want to extract from you is the rebranding the changing things really growing revenue but almost double than when you got it so let's talk about that and the value in it so that's a lot of small things first i focus on learning and not making too many changes in the beginning actually small incremental things because i didn't have a background in the industry i wanted to learn and make sure that the changes i made actually made sense one thing we did was we hired a full-time office manager somebody to pick up the phone for us who can sit there answer communicate with the customers and then be that touch point on a day-to-day basis with the customers and make sure that we have good communication before and during and after an appointment which in the past there was nobody to really man the phone on a day-to-day basis like that okay what else so one big change that we also did was of course the the rebranding like getting our logo on everything as best we could uh massive blue whale a massive friendly big friendly blue whale does that have anything to do with you being from norway oh nothing else no i mean we're in seattle so you know it's people love whales here i came here started subscribing to the seattle times and i realized how much people love whales really i didn't know yeah so we went with the whale logo um it doesn't really matter right because it does still matter that's the thing so here's what matter in window cleaning you show up on time you do an okay job you take your shoes off you're somebody that's perceived as trustworthy because they let us into their bedroom to clean their windows they need to be able to trust that this person is somebody that i i'm willing to you know do let's do this work for me and so the uniforms and the logo and all that is part of that process like giving us the trust factor you're a nice guy i'd let you into my bedroom to clean the windows that's important too right it's super important it is what else came with the business so you know over a 400k what came with that can you give us a breakdown what was what was that including the van the stuff or just the business and the clients no everything you're looking at now i bought over the last year uh it came with three trucks two really old ones three employees and most importantly the reason i was buying it was that it had over 4000 names in the database right which were houses that have been previously quoted emails to those customers pricing everything etc i bought a phone number that keeps ringing you basically bought that spreadsheet of clients that are already loyal and yeah they had a crm a customer management relationship management system so in that was a profile on each of the customers with their you know phone numbers addresses what work we've done for them previously and what prices we charged quotes etc [Music] when you're going through the slowest time of the year for your business in your industry what do you do in that moment to continue either generating more customers bringing in more revenue or you just sit in idle so last year i spent a lot of money on marketing trying to generate revenue in that slow period and i realized that i was paying a lot for what i felt was yeah we didn't get a good roi in in september in that slow period so you just got to be very open with the employees from the date of hire that there's going to be ups and downs here sometimes we work 50 hours a week that's right now and then in the the fall it's going to be more like 30. so
do you let you don't let them go necessarily you just reduce the hours that they're able to work right yeah or you go on vacation or it's a four hour four day week or they work six hours you know you talk to each one of them and just yeah do you spend more on advertising during the slowest are you saying you've done that and the roi was pretty poor it was pretty poor so this is this is something when you can't sell christmas lights in february right and that's the same thing with a lot of these other services people don't want with no cleaning necessarily when you're just pouring rain outside and they also don't need their girls clean until the leaves come off they're smart enough to know that and so you just have to lean into it when there's demand and just spend your marketing dollars when the customer is ready to buy and you're going to get a much better roi so your advice clearly would be don't overspend on marketing during the slowest because it may not do anything yeah okay yeah it's a good tip for you guys all right blitz time with martin martin we'll fly these questions who is your biggest inspiration and why oh that is a handful of different people who've done what i've done before buy small businesses grow them really fast and live a happy life they inspire you okay what kind of car do you drive i drive the white silverado pickup truck right there that's your work truck yeah that's also your non-work truck well i don't drive anywhere outside of work right now we've got a jeep grand cherokee i guess for the family if you won the lottery for like 100 million what would you do with it buy a bunch of small businesses well very smart investment what's the most important piece of advice you have been told oh make your bed in the morning i like that yeah plain and simple [Music] what do you spend per month on average for advertising about three thousand dollars three grand what what platforms giving you the best return no google just google ads yeah just regular google adwords are you doing that yourself hired someone or pretty straight no over there for now i just own it myself and then we also do a five round automated with the cards that go out into all the neighbors when we're at a house the neighbors get a a card in the mail afterwards got it and it says how you just clean your neighbor's windows love to do some work for you too nice those have also decent returns and then i've just been experimenting with almost every conceivable platform out there right you have to because the times are changing yeah you're holding something in your hand i guess the next question i'll ask is for somebody getting into the window cleaning business what's the most important tool that they can start with and they can't live without now so what you can't leave it out is a squeegee and a mop but the next thing you need to go get is a waterfall extension pole waterfall system yeah so this is a long extension pole that extends out what's the length total this thing is 30 feet 30 wow yeah so you can get to basically the third floor yeah you can pretty easily clean the third story with this one and then yeah there's a hose connects in here and sends uh deionized purified water in through the brush okay and onto the window so there's no soap or anything and what it allows you to do is to clean windows high up without having to use a ladder and go squeeze them like in the olden days what is this thing worth or cost uh this any tips on popular model i think a full setup it's gonna be like a thousand twelve hundred bucks wow okay so we're not talking about 50 bucks or anything no no it is an investment and the other thing is you need to learn how to use it properly because if you've got bad technique you get bad results what's a good technique you can share with us that you've learned over time oh you just got to rinse properly the trick with this one is not get water above the frame nice interesting so when you're cleaning the window if you get water out of the brush on top of the window frame it starts to running down and it gets streaks so you just got to be very precise when you're using it and then over time you learn what works and doesn't work and check your work standing in front of one of your vehicles anything else you want to highlight in terms of equipment just for somebody getting started i know you know you've got the 7000 pressure washer but let's talk basics yeah so what you need is uh a step stool for high inside which you have under there and then you're gonna need a squeegee in a bucket and the water fed pole that we talked about and then because it's so seasonal right we have these other services we provide so part of that is the pressure washing so that's the pressure washer right there we got a new fancier one in the back and you don't have to start with a seven thousand right no i'm not gonna pretty much a lot yeah that's off craigslist for 900 bucks nice yeah so that's a really easy place to start and then getting host reels makes it faster so one of the things about window cleaning any kind of this home services segment that we're in is that the average ticket price isn't that high like 600 bucks and so when you're trying to get to two or three houses in a day being efficient nobody's paying you to drive between locations so you got to try and make as much money as you can as fast as possible in each location with a happy customer while doing it all safely for us having host reels for instance like this which it speeds up things tremendously shave off a couple seconds here and there everything adds up right yep this is by titan how much does this setup cost did you build it yourself or yeah so these right now i had to wait in three months before i got these i forgot how much they were like a thousand bucks probably for the pair but what you're looking at here is also what we call a soft wash system so there's water water tanks and one with sodium hypochlorite and soap in the back there and where we use this for roof cleaning so in here there's a charge and an electric total pump that's it and then that lets us use soap to clean various surfaces [Music] how do you build a reliable successful coherent team in the cleaning business anything you can share or are you still learning still learning so but what are trying to do so we have a slack channel of course where we talk every day and we share different you know things that happen and make sure that we we all sort of feel like a group and do things together and and can ask questions and learn from each other and when somebody's new like we had a new guy started a couple weeks ago and every day now he's riding with a different guy and making sure that he's introduced to all the other technicians until hopefully in like three four weeks he'll have his own vehicle but in the meantime he's getting socialized by being with all of the other ones and learning from each other seeing how they do it do you do like getaways with the team for like morale or or not not yet at least at this point like get out to the restaurant or some kind of yeah yeah yeah just thinking out loud no no yeah we do that too we're just right now we're just yeah this is literally the busiest we've ever been 60 hours a week now i'm out here like i i was in the field last year that i kept it in until earlier yeah but like right now there's just too much work which is why i'm out here today but once it gets a little slower like i got some big plans for august to get the whole team together and do some fun stuff yeah [Music] what would you say would be a key system for any window company to have like you cannot operate efficiently without x see you must have a crm 60 percent of our customers are prior customers and that was the case here goes the same case now like most of our customers are repeat this is something a lot of people get done once a year at least and so automating all that interaction around it is super efficient so that's another thing that we built out is all the communication around it's been a year are you looking for a would you be interested in us coming back so now you got to rinse it remember what i said about rinsing it you hold it back a little bit yeah but not too far and then you got to start on top and like an in shell and this is where you build your core muscles i don't have quite a six pack yet but if i was doing this all summer like waving this one back and forth like this and make sure you run all of the dirty water off the window pane [Music] so when you bought the business you changed the logo you rebranded it yeah how did you deal with brand awareness at that point what did you do what tips tricks can you share with us so this where we started was they didn't have much of a brand guy who sold it to me he had four different websites and four different names yeah he was running yeah different different parts of town so old school search engine optimization have a name that's associated seattle window cleaners so it used to be west seattle window cleaners and that was where 70 of the customers were and also that was the one page that ranked a lot on google the old trucks they didn't have any logo on them the guys would just go out and pretend to be from one of these four different websites depending on which house they went to it's just super confusing no brand to start with in the first it wasn't much of a brand but it had you know that repeat customer base and there was some relationship there and i have noticed that after we we just simplified and made it all seattle window cleaners we have lost some customers outside of that core area i've lost a little bit of business inside bellevue for instance because of that name change but what i did was i feel necessary because it just makes everything cleaner simpler plus i wanted to grow and so my starting point was west seattle wind cleaner and i wanted to grow all over the city so that's why we shorten it to just seattle i've been very surprised it has been very frictionless surprisingly friction unless i'd say to do the whole rebranding thing [Music] again i want to follow up on the changes you've done in the company that have helped you grow so much and is there like one thing that you do and boom everything changes all of a sudden what can you elaborate on no so what i've learned from looking at the data and and seeing what's different now than from a year ago it's what i realized is there's just a lot of accumulated little changes so we've updated our quoting system to make it faster more efficient to give quotes to customers instead of going out to their houses we've been able to increase our average ticket quite substantially by offering in part by offering packages and making sure that when we go out to a house we do more than one service if we can so we go there to clean the windows we also clean the gutters and that makes us more profitable and part of that is making them aware of that we offer these services because part of what we learned from talking at the existing customer base was often they didn't know that we had this whole range of services that we provided [Music] you've been doing an incredible job growing revenue since you've acquired the company where do you see yourself in terms of building and scaling for the next five years so i think this business can at least double maybe go three times what it is today and then my goal in like five years is to to be in a place where i probably have a little portfolio of businesses similar to this in the home services space so i think there's a natural sort of plateau for this probably and then do something else adjacent to it where's the plateau revenue-wise just gross per year you think for this company alone a million half two okay [Music] why buy versus starting something from scratch for those watching you want to get into the same industry so if you buy something the advantages are that you're starting way up the curve right yeah i was going to start this from scratch the guy sold it to me he talked about working long nights in november sick as a dog on a roof in the rain and yeah sounds that sounds fun to trying to pay rent and that's the honest truth often if you start something from scratch and i wanted to bypass that step so you didn't want to spend the nights on the roof in the rain you're like i need to find something that has the wheel spinning per se already yeah and so the thesis behind what i was doing is that there's a bunch of small businesses um for sale in that segment i was looking for but that had good sustainable businesses it's just that there's not a lot of buyers from them for them [Music] talking about technology what else do you want to highlight to our viewers that is part of your business maybe give us a quick overview like all the tech tools that you use and what they do for the business yeah so the cord key the center of it is our crm we're using something called the customer factor which is where all the old jobs are that's where we see our calendar where we're going to be that day what jobs we're going to do etc so that's the core piece and then for the sales side of it it's responsibility right right with the quoting and our follow-ups and communication with the customer is all now through responsibility what else well after the job is done we also use nice job they do uh send out follow-ups afterwards to the customer and asks for reviews so when i bought the business it had been around for 12 years and it had 11 reviews on google that's disappointing where are you at today we're at 119 i believe wow it's only been 16 months as you said right yes and that's all through this system that you yeah just by asking for it so that's the thing like same with referrals you don't get them unless you ask for them and so we just we had a very passionate customer we had a bunch of customers i've been around for 10 years and then nobody asked them for a review do you incentivize somehow to get reviews just ask just ask yeah the most important question that people love is what are the overall profit margins that you're shooting for and where are they today yeah so i'm hoping long term they are going to be in the 20 25 range the owner sort of when all the expenses paid when we're stabilized so i got a very clear idea about where i want to take this business and so right now i'm basically taking all the cash flow just plowing it back in and trying to grow as fast as possible once stabilized though the 20 to 25 yeah is that pretty average for the industry i believe so yeah and it should be because you do have some a lot of this is just variable expenses salaries etc so that's roughly a third 35 40 is going to be your technicians and then there's another roughly 30 percent in overhead and insurance and uh yeah just all this service whatever else yeah that yeah that's all in there too and then um yeah the profit margins whenever we ask on this channel we always want to know like what's your take-home profit margin right right if you're saying that's going to be 20 to 25 that's yeah that's pretty good [Music] so if somebody wants to buy an existing business what would you suggest they do today what resources to go to where do they find that so the website where businesses are listed for sale is bizbuysell.com that's the easiest thing you can do that's brokered deals that are on the internet available for everybody to go look at sort look at your geography find deals companies that's appealing to you yeah the other approach is to network and you know somebody who's willing to to sell the business to you okay well upflip.com is very similar to biz by sell we're going to be featuring a lot more businesses there so that's something to keep in mind as well yep [Music] how do you maintain consistent quality martin when you have eight employees 10 one can slack or not do a good job there do you have some kind of checklist some kind of a protocol that everyone absolutely has to follow uh no we just try and train them well make very clear what the expectations are for what a good job is and then all our customers are asked for a review of whether or not they did a good job my office manager our office manager also calls every customer the day after and asked if they were happy with the service how things went etc so we do gather that feedback from each of them so every employee is is actually the quality control person essentially right yeah and then we do go out and do touch-ups and i measure that and i report back every employee gets feedback on how fast they're moving if i go out on site and i see some kind of safety violation that's good that gets entered in and then they also get feedback on how many reviews they have and just the overall comments from the customers every time there's a touch up every time you have to go back to the same house they redo because there was streaks on the window or whatever i write i we have a long spreadsheet where i'm writing down every every time we go back to a house you write that for the specific employee yeah it's not just it went back yeah it all gets entered in so we went at this date went to this customer and we did this kind of job and it was a second story outside window that had streaked and it was a sunny day on a friday or whatever right right so and this is the employee that was on there and here's why i think there was a streak and then here is why i'm gonna avoid it you gotta ask the questions like the dig into it and right now i'm still this is something i started doing this spring so right now we've got like 20 30 entries in that spreadsheet but i imagine at the end of the year when i have a lot of data i'm able to see where the issues are so we can improve our training it's not the individual technician necessary that's trying to do bad or good job like we've set him up for failure to some extent if it's all about quality control exactly but you got to gather the data and then analyze it and then you can look at okay it's a process is it equipment is it customer communication like what's where where's how can we improve since we started this i like it because you're all about data i think that's one important aspect is like you track everything in order to then improve certain steps and processes of a company you guys are here to join us we would appreciate your quick like thank you for watching let's keep going what would be your one piece of advice for somebody who's starting a window cleaning company in terms of offering a second type of service what would that be so it should be something that's counter cyclical to your window clinic so when window cleaning is super busy in the summer you need to get something to that takes you through that quiet month and the quiet periods and then you can sell to the same customer base what would that be pressure washing yeah no pressure washing coincides with with window cleaning as a spring activity so for us it's the gutter and roof cleaning got it yeah okay uh and the christmas lights what are the proper margins on gutter and roof curling versus windows they're good they're actually better but in the 40s 50s yeah yeah if you just focus in on that if you just focus on that because sometimes you don't gutter cleaning is pretty you know you don't know what you're going to get when you get there so you got to price them assuming they're full and then when you get out there it often turns out they weren't cheap you look insane this is like okay this is going to take me five minutes and and then some it depends like we try and build long-term relationships with our customers so i'm not going to you know overcharge somebody for a service they don't need but at the same time if we take the time to go there you know put up the ladder go up and check you're gonna pay us something [Music] what's been the number one factor for your revenue growth you would say i'm picking up the phone yeah answering the phone because uh that really makes a difference especially with how busy people are right now being responsive having somebody there every day like the office manager it's so simple but it's like but it's that's the number one factor for you is what you're saying i'm i'm no but i think a lot of people in this space they're very busy if they're out still working in the field themselves it takes a lot to coordinate and communicate et cetera and that's what people expect this is a small incremental expense for a lot of people like 500 bucks full window cleaning they're not gonna you know think a lot about it they just want it done like when they decided they want to buy this service they go on the internet and i just want it scheduled and yeah right so being receptive for that like being responsive like people expect you to yeah makes sense well this has been a pleasure i want to give you an opportunity if you guys want to apply you need good people right you're watching this video how can people watching right now apply for your company so they can go on our website and then there's a link right there the seattlewindowcleaner.com that's where you can find the the the contact information if i wasn't in real estate i would apply today because you're a super nice guy and this has been a pleasure nice to thank nice to have you get the chance thanks martin appreciate it well that's a wrap with martin the owner of seattle window cleaning what an incredible story thank you guys for watching i hope you learned a lot and will execute on everything that we talked about today take a second to like subscribe and hit that bell so that you don't miss any of our videos and a huge thank you to nordvpn for sponsoring this video
2022-06-22 15:24
