Episode 5: Webinar on Tourism and Hospitality Management
Let us put ourselves in the holy presence of God Father in Heaven always merciful and giver of life we humbly ask that you bless each one of us from the speakers program committees guests and participants Guide us to make better decisions as we what we will learn through this AC Thank you for the infinite blessings and countless opportunities Lord today as we start our activity may We always be Grateful to learn new things shed the light of your wisdom and Bless each one especially our speakers as they will share their knowledge to us Through Your mercy and Grace may peace and utmost understanding shine and well unto us Almighty God accompany each one and help us concentrate for us to Gain more knowledge as we listen attentively this we ask in your name amen [Musika] [Musika] Good evening everyone and Welcome to our webinar on tourism and hospitality management so una sa lahat no bago ako mag Officially start with um sharing my independent insights pati yung aking personal experiences in regards to touris and hospitality management I would like to ask an Apology muna No because um supposedly yung original schedule ng ating webinar tonight was yesterday but because of the low pressure area especially here in Mindanao to be specific dito sa Davao City talagang hindi huminto yung ulan um yesterday to the point na nagkaroon ng problem with our um electrical supply and then um kaya i emailed you yesterday na magkakaroon ng rescheduling which is Ngayon nga So that's why Thank you very much for um understanding I mean like um wala naman din tayong magawa no Kasi rescheduled nga siya and I'm happy because um there are still participants who are watching live right now through Zoom and Facebook live um despite the fact na Naibigay na namin in advance yesterday yung inyong certificate of participation so the reason why din naman kung bakit namin ni-release yesterday yung certificates ninyo because some of those who requested the certificate is kakailanganin nila for academic and Employment purposes and since we initially promise naman to give the certificates yesterday kaya inuna lang namin yon Anyway to those who registered naman sa webinar Pero hindi talaga makapag-join ngayong gabing ito I understand kasi baka meron rin silang prior commitment but they can always Ano naman Um rewatch the recorded version of this webinar through our Facebook page So kahit kayo din na nagpa-participate ngayon ng live if you want to review the insights that i shared you can always visit our Facebook page yung Ronald Piper ramboanga at doon niyo makikita lahat ng aming mga recorded na mga webinars so hindi naman namin yun ide-delete because we are an advocate of um providing training programs we are an advocate of helping Filipinos in terms of developing Talents kaya we we make sure na accessible yung mga Learning materials namin So guys hindi lang ako mag-turn on ng um camera but I hope my audio is clear Masyado pa kasing Maulan talaga dito rin sa Davao City um as of the moment meron naman akong maayos na back up later Just in case magkaroon ng problems with um connectivity and electricity also audio is clear Thank you very much for um verifying my audio Okay so for tonight We are going to talk about or I am going to share about tourism and hospitality management so ang is share ko sa inyong mga independent insights at saka personal experiences yung naranasan ko talaga um being an advocate of tourism and um a microscale entrepreneur managing my um Hindi naman ganoon kalawak na farm so we are actually doing I'm farm tourism as well um here in Davao City So that's why maliban sa partner kami ng Davao City tourism office in terms of digitalization Actually doon talaga nag-start Iyung partnership namin we were being invited by the city tourism office as well as the Department of tourism um region 11 in helping those in the tourism sector na ma- introduce sila sa sa digitalization So doon talaga nag-start yung industrial at saka yung pagiging developmental partner namin ng Department of tourism and the davo City tourism office Kaya nung nagkaroon ako sa kanila ng partnership nagkaroon din ako ng interest in terms of um exploring the the different Uh tourism opportunities na pwede k gawin as a business So that's why maliban sa meron kaming mini farm na tourism business we are also doing um rental services Iyung car rental to be specific which is Actually part of the tourism sector then so to the best that I can I am hoping to share the basics of tourism and hospitality management Based on my um independent insight and personal experiences so for the benefit of everyone espcially to those na mga first time na makapag join sa webinars na kcu namin my real name is Ronald ramboanga but you can call me Piper instead Pwede mang Ronald Wala namang problema doon so obviously from from my name pa lang um You already have an idea that I am a member of the lgbt community I am the founder and owner of Nights of online marketers or kom um This is a digital enterprise based here in Davao City so yyung kom just a bit of ano lang um quick ano lang para magkaroon kayo ng idea we are a digital enterprise we are an outsourcing company and at the same time we are offering different training programs para sa mga philipino na interested matutunan ang iba't ibang digital opportunities um also part ng services ng kom is digital marketing services nga So that's the reason behind yung na-mention ko sa inyo kanina kung bakit kami naging industrial partner ng Department of tourism in terms of digitalization Because digital marketing is one of our major services um of of course maliban sa dot yung pinaka-pinaka certified na coach and level 1 and two mentor ng Philippine Center for Entrepreneurship go negosyo and um I am handling different modules of Uh para sa mga msmes na-build yung kanilang negosyo so is ito yung mga modules na hina-handle ko yung entrepreneurial mind setting of course yung marketing mindset So that's why um to those who are following us ba marami din kaming mga upcoming na mga webinars related to marketing and related to business you can always check our page na lang for the schedule business model canvas digitalization and of course yung HR management I am an advocate of um tourism as i mentioned earlier So that's why here in Davao Region I um helping um the Department of tourism or the Davao City tourism office na i-build yung Filipino brand of service excellence I know some of you familiar na with this particular program of the Department of um tourism nakikita niyo yung gesture namin diyan no so kapag pumupunta kayo sa mga tourist destinations sa mga private or even public offices tapos binaba pati kayo ng mabuhay placing the hand over the heart no yan yung tinatawag nating Filipino brand of service excellence ibig sabihin they are aware that this particular program is Actually existing I actually prepared a total of three topics na i-cover ko sa 2 hours ng ating webinar ngayong gabing ito and I am hoping na yung tatlong topics ngayon is um ma-cover natin no bago matapos ang gabi but for the benefit na magkaroon kayo ng at least man lang ng copy of my presentation so Later pagkatapos ng ating webinar pagkatapos ng ating session I am going to share to you in PDF um format itong presentation na na ginamit ko ngayong gabi somehow this can help no itong presentation na to sa mga students na kailangan nilang mag-create ng something like parang um report in regards to the webinar that they attended so Mamaya i-email ko ito sa inyo and of course to those who availed of the certificate mamaya din mare-receive niyo rin yon um after our session so again I prepared three topics for tonight's discussion and we are going to start with the topic number one which is all about the fundamentals of tourism management kasi meron tayong tinatawag na tourism management meron din tayong tinatawag na hospitality management and hospitality will Uh be discuss on the second topic so Bakit ba kailangan nating matutunan ang fundamentals ng tourism management of course marami tayong mga reasons na pwedeng i-consider why we need to learn no at isa sa mga pinaka reason talaga is of course para magkaroon tayo ng knowledge about the industry Syempre if you know about If you will learn more about the tourism management or the tourism itself it will provide insights in regards to the structure of the tourism sector pwede R maude diyan yung tinatawag nating dynamics of the tourism sector but of course um components ng tourism industry So that's why learning the fundamentals will give you the right industry knowledge about the tourism sector napaka crucial pa naman ng knowledge na pwede nating maabsorb out of the tourism sector kasi itong mga knowledge na to crucial Ito sa mga individuals na gustong ieng yung sarili nila in the industry either magwo-work sila in the in a business that belongs to the tourism industry Baka kasi gusto nilang maging isang sabihin natin hotel staff so they need to learn of course the fundamentals of tourism management or baka merong isang individual na gustong magpatayo ng isang business that focuses on provid tourism so Pwede rin namang maging ano y magon maraming career opportunities na pwede nating ano makuha out of this sector Actually isa sa pinaka kumbaga malaki ang contribution in terms of employment is the tourism sector talaga pero ang tourism din ang isa sa mga naapektuhan talaga during the pandemic So that's why yung na-mention ko sa inyo Kanina when the Department of tourism topped us nung kinontact nila kami they requested us to provide opportunities to those individuals in the tourism and hospitality na naapektuhan nung pandemic kasi siempre um nagkaroon ng mga unemployment no during um the pandemic season so sabi ng Department of tourism Davao Region Ano ba ang pwede nating gawin Ano ba yung pwede nating maitulong sa mga nagtatrabaho on this particular sector so naisipan nilang i-introduce yung digitalization niya So that's why again it is important that we need to learn the fundamentals of tourism management if you want to excel um in various roles within the tourism industry um or Shall we say if you want to contribute to the sustainability of the tourism industry the fundamentals of tourism management iyan yyung kailangan mong unang mapag-aralan so under this topic number one ito yung tatlong inclusions natin No of course the definition and scope of tourism yung key component of the tourism industry na- mention ko yan sa inyo Kanina and we are going to discuss about some Trends and of course yung challenges in the tourism sector Okay magen numerate tayo ng iilan sa mga um mga kumbaga challenges na pwedeng maranasan ng isang negosyo at ng isang ang empleyado na belong sa tourism sector earlier kanina no no yung bago tayo nag-start dito sa Zoom Hindi nga lang siya naano pa traveled para lang i-deliver yung aming advocacy based mission about digitalization in the tourism and hospitality we Actually traveled from different municipalities and Cities ng Luzon Visayas and even Mindanao para lang talaga maka out kami sa mga Filipinos na pagdating sa tourism digitalization is a mask na talaga this time So kaya um because of the travels na meron kami no dahil nag-travel kami from one place to another Syempre part of that is learning also different cultures no At saka mapag-aralan yung iba't ibang mga tourist destinations na well known of course in the Philippines Ano ba ang ibig sabihin ng tourism and Syempre yung iba sa inyo dito mga students mga tourism and hospitality students so I know meron na kayong idea meron na kayong knowledge in regards to what tourism is all about ba alam niyo na yan kung ano yung definition pero Let's just discuss it quickly In order for all of us at least magkaroon ng clear understanding What tourism is all about nababasa niyo naman diyan no sa presentation ko ah nakalagay diyan temporary nakalagay temporary movement of people outside of their usual places of Residences or even work So ibig sabihin temporary ibig sabihin kailangan mong bumalik kasi if you're going to doon ka na mag-settle for Good So hindi na tourist saun No because you are going to stay there for good nga so Like for example if you are a registered nurse actually ako registered nurse Ako by education and by profession when I was still in College nung nag-aaral pa lang ako ng nursing it is really my plan no or Ambition ko talagang mag-abroad magtrabaho abroad Syempre um maliban sa panibagong place na yon Syempre kikita ako do ng mas malaki ba I can earn in dollars Actually yung target country ko nga when I was still a nurse yung Australia Although Gusto ko naman yung America Canada United Kingdom pero during that time na nagpaplano akong magabroad gusto ko talaga Australia maybe because almost ano lang close yung time zone ba para at least if nandoon na ako kumbaga Um yung hindi masyadong malayo ang difference ng time zone pero hindi ako natuloy abroad because I discovered an opportunity wherein I can earn even in dollars Kahit nandito lang ako sa Philippines and that is by working online nga kung ano yung aking trabaho ngayon now going back to our presentation so again if you're going to settle for good It's not anymore tourism kasi pag sinabi natin tourism naka-highlight diyan yung temporary movement of people from their usual places of Residence or work nasabi natin kanina na itong movement na ito is not permanent Syempre nakalagay naman diyan temporary lang so meaning to say limited Yung kanyang duration or span of time Kung saan man siya kung saan man yung kanyang travel destination So ibig sabihin ako no Like for example I from Davao City tapos pumunta ako halimbawa ng ng tagom City So that's Actually another place outside of my Residence kahit na mga 2 to 3 hours lang Iyung distance ng Davao City to Tagum City pero pumunta akoon because meron silang celebration cultural celebration I stayed there like for 24 hours or nag-overnight ako to enjoy kung ano man yung mga night events nila that's Actually considered as tourism pa rin because um after 24 hours or 48 hours 3 days babalik ako ulit Davao to my original place of residence So that's Actually tourism hindi naman kasi necessary na dapat malayo or merong tinatawag na specific distance para masabi na tourist ka so since I am not from tagom City and I visited their place I'm actually called a tourist Pero kung meron kang bahay doon Kunyari ako may bahay ako sa tagom city so I am considering that City as another Uh residential address So hindi ka tourist and that's not what we called tourism tourist do not stay within their regular living no or working areas they travel they are traveling from one location to another with the purpose na makita Iyung natural beauty of the place Kasi kahit minsan kahit wala namang wala namang mga celebrations Like for example and Cebu ' ba Syempre maraming tourist kapag January because of their Festival pero What if they visited Cebu ng ng after January ' ba Ano ba yung reason ng isang individual Bakit siya pupunta doon sa lugar na Ian kasi gusto niyang ma-obserbahan or yung tinatawag nating cultural interest and mga various forms of attractions So that's why again going back to the definition There's only what we called a temporary movement of an individual outside of its Residence now Ano ba yung scope let's proceed on the scope of tourism p sinabi nating scope we are already done with the definition ba So pag sinabi naman nating scope of tourism Ano ba yung kumbaga range of activities Ano ba yung experiences na na pwedeng maranasan with the domain of the touris so kumbaga pag sinabi nating scope of tourism in this particular context kumbaga the statement highlights several dimensions or several types of tourism Depende sa lugar na pupuntahan nila what I am trying to say here is Meron kasi tayong mga tinatawag na for example lure tourism no meron tayong tinatawag na mga corporate um tourism yan yung mga example ng scope no meron din kasi tayong tinatawag na adventure tourism Like for example magbigay tayo ng example ng adventure tourism no kumbaga mga ano to thrilling and physically challenging na mga experiences kagaya halimbawa ng mga hiking ganyan or yung treking pwedeng maconsider yung mga water sports Like for example sharo na pwede tayo doon magsurf So that's an example of what we call adventure tourism and that's part of the scope of the sector now going back doon sation mer akure tourism the self lure Ano ba yung reason mo Why you are planning to visit yung mga lure tourism na mga spots kasi gusto mong makapagrelax or gusto mong ma-entertain so yan yung ibig sabihin ng lure um tourism kumbaga The Tourist gusto nilang maka escape from their routine kumbaga and of course pag naka-cap na sila doon sa nilang traditional or day today na ginagawa yung mga recurring activities na ginagawa nila ba pag naka-cap na sila doon Ano ba yung pinaka pinon na ginagawa ng isang stress na empleyado ba pumupunta sa mga beach resorts pwedeng beach Pwede rin namang mga inland na mga resorts yan yung example ng leisure tourism yung na-mention ko naman Kanina ' ba may na-mention ako na second Ano na example ng part of the scope of tourism yung um business no business tourism kapag sinabi naman nating business tourism Ano ba yung mga ano kumbaga um lure plus work parang something like that ' ba kumbaga they are an individual is going to travel for work related purposes kagaya halimbawa ng mga conferences ganyan yung mga meetings mga national congress or yung mga corporate events an ang tawag natin diyan business or corporate tourism kasi siempre ba after ng event ba ng mga conferences merong mga networking dinner Tapos kinabukasan schedule of tour doon sa city na nag-host ng particular event na yan ako at ito yung example ng ginagawa ko based on the video that I presented earlier kasi lahat ng mga places na navisit ko in the Philippines work related purposes kasi yun and may mga ano yan eh kumbaga mga side events na mga tour on that particular City or place na naghost activity naon yung adventure tourism na mention ko na y kanina yung mga like hiking or anything na ano physically challenging na mga experiences like if you want to climb the mount Apo ganyan yung cultural tourism yan vegan for example ang paka kaso primary purpose of the cultural tourism is for you of course to understand the culture no for you to understand the [Musika] Heritage yung mga traditions na meron doon Kung mahilig kayong pumunta or pumunta magbisita ng mga ng mga museums ganyan or magbisita ng mga historical sites cultural tourism ang tawag doon very interesting kasi meron tayong tinatawag na medical tourism no Ano to eh kumbaga um mostly kapag sinabi nating medical tourism you are going to travel abroad usually abroad eh kasi nandoon yung mga sasabihin na lang nating Magagaling na mga doctors kasi minsan Lalo na kapag may may pera naman kayo ' ba ah um you are going to seek medical assistance sa talagang mga experts at mas trusted mo yung mga doctors na based abroad no or outside of the philippines so kumbaga you are going to travel to a foreign country primarily to seek medical treatments or baka doon ka magpapaopera no Like for example sa mga members ng lgbt no yung mga sisters ko in the sector Pumupunta sila ng Thailand para magp ano surgical enhancement ng kanilang physical appearance So that's an example of what we call what we called medical um tourism like Thailand is known for mga retoke talaga kasi affordable tapos maganda naman yung nagiging output kasi sa Philippines kasi ang cosmetic surgery expensive kasi no expensive siya So that's why Maraming pumupunta ng Thailand as one of considered natin na country na may tinatawag na medical tourism now Bakit importante na maintindihan natin itong ah tinatawag nating divers nature of tourism Bakit kailangan maging specific tayo with lure tourism bakit ganon ba Bakit maging specific tayo with corporate tourism with Adventure with cultural or with medical tourism Ano ba yung significance non bakit kailangan nating maintindihan itong scope na ito of course um isa sa mga dahilan is for you or for us to have proper market um segmentation Maganda kasi na meron Alam mo yung specific scope no for you to identify for you to identify and for you to target specific market segments kasi yung mga tourist kasi meron yan silang mga distinct preferences Like for example ako h ako Hindi ako um fan of adventure tourism no ayaw na ayaw ko talagang ano kasi alam mo madali na lang akong napapagod Hindi kasi ako sanay sa walking tsaka never ko talagang parang hindi pumasok sa isip ko na akyatin yung Mount Apo Even though I am just near I am here in Davao City no never pumasok sa isip ko na i-try ang skydiving samantalang May mga tao naman na gusto nilang na that's part of their ano kumbaga parang plan or bucket list nila ba at sa Pilipinas pa or the cost of skydiving is nasa mga 30,000 above yan ba isang look sumula Meron naman dito sa Pilipinas mura 5,000 lang yung skydiving pero kaisang beses mo lang maranasan kasi paga mo sa lupa Wala na din masyado na siyang mura ako Hindi ako fan ng adventure tourism Kaya mas mas easier for me to identify no market segmentation or Kunyari ako negosyante ako tapos meron akong Farm and I am accepting tourist to visit my farm that's farm tourism if I know the particular scope of my tourism business Then I can easily identify Sino ang target audience ko sino ang pwede kong or kanino ko dapat i-promote ang farm tourism na brand ng business ko kasi as i mentioned earlier different tourist like you mga turista din kayo meron kayong mga distinct preferences yang mga cultural tourism Like for example yang sa Museum Hindi ko rin talaga yan siya feel kumbaga parang hindi every time na I am moving out of my Residence here in Davao no tapos magt ako from other places hindi ako masyado hindi ako nagkakaroon ng interest to join na mag-visit sa mga museum I am more only sure of course mga beach no mga swimming pools and so on so Again the significance of understanding the diverse nature of tourism number one is for you to have proper market segmentation and of course if you are on the business side of the tourism maliban sa may market segmentation ang pangalawa pwede nating ma-consider ang strategic planning ' ba meron kasi tayong tinatawag na mga dmo mamaya ma-discuss natin yan sa presentation ko meron tayong mga tinatawag na dmo or destination management organization kaya if you understand clearly the scope of tourism yung mga negosyante or mga negosyo in the tourism sector at saka yung mga dmos or the destination management organization they can Actually develop An effective um strategy no mas maka-react marketing di ba kasama diyan paano niya imarket Anong platform ang gagamitin niya if you are on the adventure tourism kunyari hiking so maliban sa pag-akyat ano pa yung unique experiences na pwedeng mai-deliver nung isang negosyo or ng isang dmo So that's why you need to understand the scope of tourism for you to have what we call proper strategic planning and Pwede rin natin ma-consider yung ano um Ano pa maliban sa market segmentation maliban sa strategic planning yung Resource allocation importante din yan yung How are you going to allocate your resources efficiently if you are on the lure tourism How are you going to allocate your sources efficiently because different types of tourism may require specific structure ba different types of tourism may require specific services So that's why um if you fully understand the scope of tourism you can properly allocate your resources efficiently Okay so that's why kailangan nating intindihin maliban sa alam natin ang definition dapat Na intindihan din natin yung tinatawag na scope of tourism now What are the different key components of tourism industry This is now the second the second Bullet of our topic number one we are discussing still the fundamentals of tourism industry Now let's proceed on discussing the key components of tourism industry so the same the same question din yung sasagutin ko bakit kailangan nating matutunan ang mga key components na to Again the same lang din yung isasagot ko sa inyo learning the different key components of this particular industry will give you no a comprehensive understanding of the structure of the dynamics within the industry now ano-ano ang mga key components na ito no before tayo magproceed dito sa graphics balikan lang natin yan I will just enumerate um the six Actually may iba but for the benefit of time let me just RW or enumerate like at least six key components of tourism industry attractions accommodations transportations hospitality services tour operators and travel agencies at yung sinasabi ko sa inyo kanina yung dmo na Remember niyo ba yan na na-mention ko kanina or yung destination management organizations so ito yung key components idi-discuss naman natin yan sila individually Okay pero bago tayo mag-discuss niyan balikan muna natin yung image na ipinakita ko sa inyo kanina yung tinatawag nating six tourism touch points from the arrival hanggang sa departure Kaya nga no according to the Department of tourism kumbaga parang o yung mga kakailangan or ang pagdadaanan o ang ma-experience ng mga turista sa lugar ninyo okay of course if I am from Davao Pupunta ako ngayon ng Cebu so pagdating ko doon Paano ba ako makakapunta ng Cebu baong kailangan K or service provider In order for me to go to Syempre Pwede kang mago maghanap ng mga travel agencies para bumili ka ng ticket mo for the airplane or pwede naman yung ano yung mga RORO for example ba kung twiin mo lang naman kasi tubig lang yung pagitan ninyo but Of course you need a travel agency so pagdating mo doon sa lugar sa Cebu so the first thing that you need to do of course ised to your accommodation para iiwan yung gamit mo no for you to enjoy the rest of the day yung transport kaya nga dito sa Davao City No I have a small scale um car rental business kasi ah nagagamit talaga siya I mean I mean kahit hindi nga tourist no yung car rental na service maliban kasi sa mga tourist even people in our location like in Davao City naghahanap talaga minsan ng mga car for rent kasi meron lang silang pupuntahan kaya in demand yang ganyang klaseng mga type of business shopping no kasama yung shopping dining and of course yung pag-alis niya departure yan yung tinatawag nating six tourism touch points at yung Ilan diyan pasok dito sa key components of the tourism industry Okay so comprehensively i-discuss natin quickly lang din no comprehensive pero quick lang kasi nga um We still have more topics to discuss unahin natin yung attractions easy to understand naman yan ' ba kapag sinabi nating attractions tourist spots something like that attractions are actually the features yan yung Pinaka feature ng isang lugar kung bakit sila dinadayo yan yung tinatawag na point of interest kunyari Ikaw bakit ka pupunta ng Bohol kasi merong feature or merong point of interest si Bohol that you want to see Like for example the Chocolate Hills So that's an example of an attraction that will help the province to draw more tourist na bisitahin sila so again attractions pwedeng ma-consider na features pwedeng ma-consider na yung point of interest kung bakit gusto nilang bisitahin ang lugar na yan pag sinabi nating attractions pwedeng natural like the chocolate hills that I mentioned pede rin namang um cultural cultural attraction Like for example um in vegan No that's cultural Pwede rin siyang ma-consider na historical or Pwede rin namang recreational na mga activities like in Cagayan De Oro City merong tinatawag na Wild River rafting that's why if you are going to visit Cagayan de Cagayan de Oro city in Mindanao dapat masubukan mo yung recreational activity na yun with the nature Okay ano ba ang significance ng attraction pagdating sa tourism Ano ang significance ng attractions pagdating sa tourism of course ang attractions sila yung primary motivation ng isang tourist or ng isang individual kung bakit gusto niyang mag-travel ang mga attractions na meron ang isang lugar they contribute no malaki ang contribution nila sa overall appeal ng ng travel ng isang individual kung ano yung attractions sa lugar na yan makakatulong yun para maimpluwensyahan ang decisyon ng isang tao na puntahan yung lugar na yon ' ba The decision making of the tourist no kumbaga naiimpluwensyahan ng mga attractions na yan ang decision making ng tourist na Sige puntahan natin yan So that's why pwede nating masabi na ah masabi na ang mga well managed na mga attractions will enhance the Visitor experience maliban pa doon maliban sa nag-e-enjoy na si tourist ano pa ang significance ng mga attractions economic success ng lugar na yan eh Syempre maraming pupunta sa lugar na iyon kunyari kay apo Wang od for example ' ba attraction siya Tapos pagdating mo doon of course kailangan mo magpatay yun ' ba bago ka makarating sa lugar na yan kailangan mong mag mag ano mag-hire ng yung mga habal-habal yung mga motorcycle na pwede mong sakyan papunta doon and so on So that's why yung economic success ng destination na iyon tumataas So that's why attractions plays a significant contribution pagdating sa tourism Okay so that's the first one the first key component attractions pangalawa accommodations Syempre easy to understand Saan ka mag Saan ka mags-stay ' ba pag sinabing accommodation kumbaga if you are just going to define it kumbaga it refers it refers to the places where the tourist will stay during their travel wedding hotel no five star 4 TH Pwede rin namang mga nasa resorts or yung mga mumurahing mga lodging options marami sa airbnb for example no meron din yung mga vacation rentals like condominiums yung staycation ' ba kasama yan sila sa accommodation Ano naman ang significance kasi na na-discuss natin yung significance ng attraction kanina ' ba now this time let's let's um kumbaga let's um big kung bakit kung meron bang significance ang accommodation as a key component of the tourism industry significant ba siya Of course yes Syempre kung hindi siya significant hindi natin siya ililista diyan kasi no um ang accommodation as a key component sila ang responsible kasi para sa comfort sa comfort and satisfaction ng isang tourist no kumbaga Syempre buong araw silang nag-travel I mean buong araw silang nagikot-ikot no nag nag-tour within the city Kasama pa doon yyung Dalawang oras na travel sa airplane and so on So that's why p at the end of the day pagka pagkagabi they want to Sleep well kaya naghahanap yan sila ng comfort naghahanap sila ng lugar kung saan sila pwedeng mag-stay at kung saan sila pwedeng ma-satisfy So that's why ang accommodation plays a significant contribution in the tourism industry kaya dapat no kaya dapat um kumbaga yung mga dmos for example or yung mga tourist guide or yung mga nagpaplano ng eter nary mo dapat they are aware of the variety of accommodation on that place kasi syempre Depende pa rin yan sa preference and Budget nung tourist Syempre kung mayaman Siya pwede naman siyang maghotel ba Kung marami sila Pwede naman silang mag magrent ng isang mga ng isang Trent na house that's good for days for example so It depends on the preference and Budget ng isang traveler So that's why accommodation plays a significant contribution ako Syempre dahil nga in the past before the pandemic nga ' ba palagi kaming Out of town like like 70% 70% of every month Out of town talaga ako niyan usually in the in the Mindanao na mga provinces of course kasi nandito ako located ' ba and I experience a lot of accommodations no merong merong accommodation na bongga five five star service talaga meron to the point na meron din akong naom ah naging accommodation na common ang CR ganyan no hindi naman ako masell hindi ko naman palaging nire-request yung mga nag-oorganize na dapat ganito yung matulugan ko ha as long as ang importante kasi sa akin of course makatulog comfort Sabi ko nga sa inyo comfort and satisfaction and at the same time internet kasi yun talagang una kong tinatanong May internet ba doon kung saan ako mags-stay hindi dahil sa ano kasi internet that's part of my career of my job kungbaga I am a digital entrepreneur ' ba So that's why internet is part of my journey talaga kay yan Lagi kong hinahanap Pag may internet satisfied na yan ako even kahit na common CR yan and Alam niyo ang personal experience lang din no yang Ma ano talaga meron akong na-experience one time na creepy no sa UM sa isang accommodation kasi um when i stayed there Walang ibang nag-stay on that particular floor common CR siya no tapos hallway para siyang boarding house or apartment style tapos wala akong kasama n sa room Syempre ako lang mag-isa tapos napaka creepy kasi every time that I am walking sa yung maramdaman mo talagang wala Walang ibang taong nag-stay on that particular accommodation Okay nai-share ko lang naman so let's proceed on the next key component of the tourism industry ito kasama ito doon sa tourism touch point ba transportation Syempre In order for you na maka-move ka from point a to point B kailangan meron kang transportation movement movement of tourist no movement of tourist from one place to another so It depends Kaya maraming mga ano mga mga Travel and Tours [Musika] na ano din nagoofer ng ganitong klaseng services yung transportation pwede itong air No I mean like air travel like mga airplanes yan yung na-mention natin kanina before you arrive on your travel destination pwede kang mag airplane kaya ma-consider sa transportation yung air travel yung Road na transport no kung mag via land kayo Davao City to Metro Manila that's 2 to 3 days no yan Road transport at meron namang public vehicle public utility bus no na nagta-travel talaga from Mindanao going to Luzon And it will take you like 2 to 3 days pwede naman yyung mga railways mayung mga train Although sa Pilipinas sa Luzon lang merong train pa lang so far as far as ay know no pero sa ibang bansa ' ba train is one of the transportation na ginagamit nila Pwede rin yung ano um maritime transportation kasi baka gusto mong mag magbarko or mag-cr something like that no so those are just examples of um transportation na ino-offer sa tourism sector air travel Road transport railways and pwede namang maritime transportation of course very significant ang transportation kasi kung merong efficient na transportation system ang travel destination mo magkakaroon ito ng kumbaga ng eas accessibility kasi yung transportation y nagconnect ang mag-connect Sa tourist from the accommodation papuntang attraction na napag-usapan natin kanina no siya yung parang bridge pagdating mo sa hotel para pupunta ka sa isang attraction pagdating mo sa accommodation in order for you na makarating ka sa attraction kailangan mo ng transportation That's why it's very significant It's a significant component it will facilitate the movement of tourist kaya build build build inaayos talag yung mga ano natin dadaanan of course yung kalsada talaga Dito nga sa Davao sinisimulan na yung maglink ng Davao City at saka ng Samal Island but this to give no 45 years ago na ito na na plano 45 years ago when they first um brainstorm about connecting Davao City and the Samal Island by creating a Bridge tapos ngayon lang siya or last year lang siya finally nasimulan and I don't know Kung Ilang years Bago yan matapos pero at least the point is nasimulan siya because it will um help both places the Davao City and Samal Island to connect to each other meron ng ano accessibility easy accessibility Okay so that's the third one the transportation hospitality services so dito na ngayon papasok no yung mga um restaurants ' ba dining is one of the six touch points don sa image na pinakita ko sa inyo Kanina ' ba So um dining Syempre kakain ka no sa isang fancy restaurant magco-comment na nagpo-provide ng mga food and beverages no kasama dito ung mga 24 hours na mga na mga convenience store for example pag sinabi nating hospitality services ah Actually Ano to kumbaga parang napaka broad no kumbaga this includes a range of services no um na pino natin sa mga tourist during their stay na mention ko na sa inyo yung sa dining pero pag sinabi nating hospitality services hindi lang about food and beverages this also includes yung mga entertainment like movie houses mga malls na pwedeng mag-shopping shopping is also another touch point no sa tourism at saka yung mga recreational activities din Kasama din yan sa hospitality services significant din ito no pagdating sa sa experience ng isang tourist kasi um kumbaga parang nagco-contribute ito sa overall experience ng turista sa lugar na iyan kasi for example no nagpunta ka sa lugar na iyan you visited a specific place pero walang mga coffee shops ' ba gusto mong mag mag-chill gusto mong mag-unwind sabi mo sa kasama mo na nag-travel Tara mag-coffee muna tayo kayo tapos naghanap kayo ng coffee shop Kaso yung mga coffee shop sa napuntahan ninyo close na at 8:00 in the evening for example at 10:00 ka nagdecide na mag-coffee shop so medyo Malulungkot ka So it will affect your overall experience sa lugar na ion kumbaga parang ice Aang Maganda sana yung lugar nila kaso walang mga coffee shop na open until 10 PM so hospitality services significant din siya as a key component of tourism kasi it will contribute again to the overall Experience of a particular tourist Okay the fifth one nasa Li na tayo yung tour operators and travel agencies Actually mga years ago bago nag pandemic isa sa Gusto ko sana naisipan ko lang na gawing business is yung travel agency kasi may nago-offer sa akin dati ng business alam yung yung kumbaga para siyang system no nagbebenta sila ng system na kasama na doon Um yung ticketing Ano ba ticketing services makikita sa system yung mga pce of fair ng specific Airlines mga something like that So So merong nag-introduce sa akin ng ganyang system at nagkaroon naman ako ng ano ng interest nung time na yon kasi yung system na yun maliban sa pwedeng mag-book ng airplane ticket ano din yang pwede siyang gamitin as kumbaga parang maging Bayad Center ka parang ganyan baka yung some some of you here alam yung sinasabi ko no pero hindi ko siya na-push through because of Budget din kasi medyo malaking amount yung kailangan sa system na yon and it It's ano ah more than 400,000 or close to half a million Parang sabi ko wala pa naman akong ganon kalaking pera pero interested talaga ako dati na magkaroon ng sarili kong ticketing agency tour operators and travel agencies isa ito sa key components ikalima ito siya no So ano ba ang responsibilities nila napaka-basic lang sila ang nag-fit ng travel arrange ng isang individual or ng group of individuals kaga si tour operators and travel agencies sila yung mago magano kerin Nino organize sila yung nagcreate ng mga package na mga Tours para for what purpose para anga Yung kanyang pagpaplano sa kanyang travel mas convenient na it is more convenient No it is more convenient for the tourist na gawin ang kanyang travel planning kasi matutulungan na siya nitong mga travel agencies na to no bakit siya significant Bakit significant tour operators and um travel agencies na sinasabi ko kasi sila na yung responsible para maghanap ng accommodation para SAO sila na ang responsible para mag mag-book ng transportation para SAO ' ba sila na rin ang responsible para sa guided Tours sa iba't ibang attractions na meron sa lugar na yan so Hindi mo na kailangang problem yon pero syempre minsan ano no um kumbaga meron kasing mga tourist na hindi naman Kuripot Pero baka wala wala wala kasi masyadong malaking budget para mag ano para mag-out source or bayaran ang isang agency para lang i-arrange ang kanyang travel Pero Alam niyo ba para sa akin may pera ka man or wala or sabihin na lang natin na syempre kung magta-travel ka di ba pinag-ipunan mo yan eh mas maganda kasi If someone will arrange it for you kasi minsan kapag wala kang mga agag yung yung tour mo yung tour mo sa lugar na yan hindi guided kunyari Pumunta ka ng ng Museum pero wala kang tour guide So sino mag-explain SAO Di ba parang kumbaga parang Hindi kumpleto yung travel mo eh Tapos pag pupunta ka sa point a papuntang point b Magtatanong ka pa doon sa mga tao na nandoon Paano p lokohin ka kunyari Excuse me po Pwedeng magtanong Ano pwede kong sakyan papuntang ganitong Museum something like that ba it will take your time kahit may Google maps may ways pero nagtake time kasi siya unlike If someone will organize it for you kaya sign sila as a ng tourism industry at yung ikaanim yung tinatawag nating dmos mga dmo or um destination management organizations Para din naman itong silang mga travel agencies no Pero mas higher level lang ng konti Kasi this is already an organization and they are responsible para sa mga tinatawag nating um strategic management no At saka promotion of a particular destination yung mga dmos kumbaga parang they are ano they are collaborating with stakeholders para i-develop or para maenhance yung ano yung appeal ng attractions sa mga tourist Well actually yung mga dmos no h sabihin na lang natin na significant pa rin naman sila as a component ng tourism industry kasi sila yyung organization that works hand in hand together para mas maka-attract pa ng maraming turista sila no sila ang kailangan mag-monitor baka baka merong tinatawag na overtourism No alam niyung overtourism yung nasobrahan din yung dami kumbaga like kunyari may mga Sinulog Festival Ganyan ' ba yung sa Cebu katatapos na mga ganyan ba mga Panagbenga Festival ' ba minsan nagkakaroon ng sobrang dami ng mga turista overtourism ang tawag diyan at meron yan siyang negative impact doon sa lugar na yan kung magkakaroon ng over tourism kasi pag may over tourism There's a possibility na may mga damages may mga damages sa natural resources or even sa mga manmade ' ba kasi nga nasobrahan yung dami ng tao meron tayong discussion for that later yung overtourism na yan so again Kaya yung mga dmos they play a key role in terms of coordinating efforts um sa mga stakeholders in order for them to create an effective um Pwede rin nating sabihin an efficient na tourism strategies Okay so these are are just some of the many key components ng tourism sector or ng tourism industry marami pa pero hanggang diyan lang yung pwede kong mai-share for the benefit of time now so okay na tayo sa sa definition and scope of tourism Okay na rin tayo sa key components of the tourism industry Now let's proceed on the last Bullet for topic number one pag-usapan naman natin ang Trends pag-usapan din natin ang challenges ng tourism um sector Okay i-flash ko na lang lahat no Kasi baka may nagte-take down notes or may nag-s ba or anyway ishe-share ko naman sa inyo yung presentation later pero i-flash ko na lang para dire-diretso na rin akong magdiscuss or mag-share ng aking mga insights Okay so pag-usapan muna natin yung Trends nagenerate lang ako diyan ng tatlo no yung naka highlight ng color red digital transformation diyan ako parang sabihin na lang natin um specialization kasi namin yan ba Sabi ko nga sa inyo Kanina because of our digitalization services kung bakit kami na-op or kung paano kami nagkaroon ng connection with the Department of tourism because of Uh because of the fourth industrial revolution yung ikaapat na industrial revolution ang tawag nating digitalization yan Kaya kailangan ma- introduce yan sa mga businesses belong on the tourism and hospitality Ano ba yung ibig sabihin ng digital transformation napakasimple lang no dapat lahat ng mga nasa tourism industry kailangan nilang malaman or sabihin na natin kailangan nilang magkaroon ng interest na i-grant pa ng maayos ang travel experience ng mga tourist Like for example online booking No I mean I mean mas dati Dati kasi in the past kung magpapa ka ng hotel kasi may mga clients kami na ganyan eh na na kapag magpapa sila Kasi ' ba virtual assistant ako nagtatrabaho din ako as a va virtual assistant and we are helping clients abroad minsan bibigyan kami ng task na kailangan naming i-book ng hotel itong client namin kasi magtravel siya to this particular state at alam niyo dati noon kasi I started working as a virtual assistant 2011 Hindi ba masyado usung mga online reservation or online booking na ilagay mo lang yung credit card yung date and so on ganon ngayon meron na perti kailangan naming tawagan mismo yung hotel via phone call tatawagan namin para magpa-book mag-inquire kami ano yung room available on this particular date magkano at saka hindi namin agad-agad ibb kasi magbibigay kami ng tatlong options pa kay client so tatlong three or more hotels or accommodation yung tatawagan namin just to generate information tapos iprepresent namin kay client Tapos saka kung nag-decide si client itong accommodation number two ang gusto ko tatawagan naman namin ulit tapos magpa-book kami Buti na lang ngayon ang mga hotels ang mga ang mga nasa accommodation nag embrace ng digitalization Okay so yan yung isa sa mga Trends sa tourism kailangan mong magkaroon ng Facebook page if you are a beach resort take note Malayo ang ang area mo walang mga walk in walang taong dumadaan ' ba Malayo kasi yun kaya ang pinaka Edge mo para maraming Filipinos for example ang maging aware that you are existing as a beach resort kailangan visible ka sa internet may Facebook page ka may website ka So that's why they need businesses in the tourism industry it is a must for them to embrace the fourth industrial revolution or yung tinatawag nating digitalization kasi if you are going to adopt if a business in the tourism industry will adopt sa mga digital technologies mas ma- streamline or mas mapapadali na lang yyung processes nila because of the technology and connectivity magkakaroon ng um kumbaga parang madaling mga proseso making the business and the staff more efficient and of course convenient hindi lang sa turista pati sa mga sa business owner pati empleyado winwin situation convenience on both sides lalonglalo na may mga virtual Tours kaga Minsan may mga hotels na pwede pwede kang mag-visit nating sustainable tourism kumbaga the focus of this particular trend is to minimize i-minimize nila yung um negative impact both in the environment me and society kumbaga Parang ganon umm kumbaga kailangan kumbaga Parang ma-promote ang responsible and ethical practices ng mga nagta-travel on a particular destination nakalagay diyan sa slide ko ' ba leading to a demand for ecofriendly and responsible travel kasi alam niyo ' ba marami ng mga ano ah kumbaga yung um tinatawag nating environmental at saka mga social issues ' ba na napapanood natin sa mga balita or person personally tayo mismo ang ang nakakaranas ' ba So that's why Because of the growing awareness ng mga tourist or ng mga individuals related to environmental and social issues yan yung nag ano kumbaga parang yan yung nagle sa sector para magkaroon ng tinatawag na mataas na demand for sustainable tourism so kailangan eco-friendly and responsible travel that's another trend nowadays kaya yung mga nasa tourism business restaurant kaan Farm Farm tourism kaan inland resort ka man pag-aralan mo itong sustainable tourism as a trend sa ating Sector and the third one that I can share is Iyung tinatawag na experiential tourism Ano ba yung pwedeng maging unique and memorable experience ng isang traveler Kapag pumunta siya sa lugar ninyo kumbaga parang um nakalagay diyan unique and immersive experiences moving away from traditional sight seeing kumbaga parang um immersive Nakalagay diyan di ba immersive immersion kumbaga kailangan hands on kailangan niyang ma-experience actual halimbawa um pottery Poy ba y paggawaan ng mga banga ' ba Minsan kapag may mga may mga tour tour sa mga paty or pagawaan ng mga banga ng mga Paso ganon Di ba or mga clay pots di ba makikinig lang tayo ganyan makikinig ka lang sa gumagawa panonoorin mo lang paano nila ginagawa pero this time they offered what we called hands on na ikaw mismo yung gagawa nung sarili mong banga o something like that weaving sa lake Cebu in South Cotabato for example meron siyang actual hands on paano mag weave Maganda yan na part ng ano mo ng ino-offer mong experience kasi magiging min magiging authentic yung experience ng isang traveler if may mga actual na hands on or immersive activities na gagawin Okay I apologize lang medyo maingay na yung background kasi guys malakas na naman yung ulan dito sa Davao City So if you will yung ano ng ulan malakas na naman kasi yung ulan kaya hopefully walang problems with our connectivity kasi pag Maulan daw mababasa daw yung signal ng wifi kaya nagpasilong yan sila sa ilalim ng mga bubong kaya ang tendency mahina yung internet kasi hindi nakakatawid kasi nga mababasa daw sila Okay so these are just some of the many Trends to stay na kailangan mong i-embrace In order for you to stay competitive sa industry na ito okay at marami pang iba na I'm sure some of those who are in the tourism business na-experience nila yan syempre kung merong Trends let's identify naman yung mga challenges no Marami kasing mga challenges sa ano eh sa tourism yung number one na Bigay ko na yung ano sa inyo Kanina Nakabigay na ako ng input sa inyo Kanina about what we called over isem di ba isa yan sa mga ano Sa napakaraming challenges na kailangan talaga ng strategic management for this kaya may mga dmos na na-mention natin kanina Bakit naging challenge ang overtourism ' ba dapat para siyang benefit Kung tutuusin benefit siya eh kasi kung maraming tao ang pupunta syempre pre madaming tao ang magco-concert [Musika] ng destination na yon sumobra yung dami ng tourist na pumunta so ang mangyayari Dahil sobra na sa total number of capacity for example magkakaroon ito ng negative impact sa environment magkakaroon ng environmental um degradation ba or magkakaroon ng strain sa local resources madi-disappoint na ngayon yung mga kumain sa resto Run kasi gusto sana nilang mag-order ng ng steak pero dahil marami na ang kumain doon Naubos na yung supply kaya ang sasabihin ng waiter not available na po So anong mangyayari madi-disappoint ngayon yung tourist maaapektuhan yung kanyang satisfaction with the overall experience niya sa kanyang travel baka magpo-post pa yan sa ano magpo-post pa yan sa social media na na ng netive review about the restaurant kasi wala silang available na ganito pa naman yung sikat sana sa kanila pwede magkaroon ng cultural erosion kung sakali kaya ano ang strategic management na kailangang gawin para maiwasan ang ano ang tawag diyan ang overtourism ano ang M government offices or ng mga public or private organizations So pwede silang magano um magm or hindi lang magm pwede rin silang mag enforce ng limit on the number of tourist destination kumbaga talagang merong lim kasi yung iba kasi ano yung iba kasi dahil pera mag-accept pa rin mag-accept pero kung meron talagang enforcement kunyari City ordinance no ng ang papasuking turista lang is ganitong kadami they can Actually do it that's part of their strategic management or kung sakali naman din um kunyari dahil nga magen sila ng limitation pag nagen force ng limitation dapat merong tinatawag na destination k parang sasabihin sa turista Maam Sorry hindi ka naweng magstay Hindi Hindi ka pwedeng pumasok dito sa beach resort namin kasi talagang marami na po fly book na po talag kami and then encourage them to other places kumbaga Parang ang mga turista sa lugar ib across various attractions para mabawasan yung pressure on the popular destination para Yung pressure kunyari doon sa pinakasikat medyo mabawasan naman So over tourism is a challenge not a benefit kasi too much will kill you second one is Crisis management Bakit siya challenge kasi um sabihin na lang natin na like ngayon no kung merong mga turista ngayon na nandito sa Davao Anong mangyayari they will not enjoy the night kasi masyadong malakas ang ulan ngayon dito sa Davao mga unforseen na mga circumstances like Hindi naman ito disaster pero natural calamity or just like what I saw on my Facebook feed kanina yung isang Municipality in one of the provinces here in Davao Region Nagkaroon ng landslide kaya hindi madaanan yung kalsada na iyon in one of the municipalities Kaya ikaw kung kung part of your travel destination is pumunta doon makaan yun For sure because of the landslide that occurred earlier yan yung tinatawag na Crisis management mga natural disasters or nagkaroon ng health Crisis kagaya nung pandemic ' ba doon talaga tayo naapektuhan ang nasa tourism masyadong bumaba ang tourism na business Syempre bawal lumabas bawal mag-travel or pwede rin kaya yung ano yung political no political instability pagdating sa politics kasi baka baka ang nasa local government na mga executives hindi masyado naaalagaan ang kanilang City or Municipality poor poor ang leadership ng mga ng mga local executives maapektuhan din no ang tourism lano na kapag walang support from them kaya ang strategic management na pwedeng gawin para sa mga natural disaster for sample dapat merong emergency preparedness plan Para kasi kung may plano na kung meron ng emergency preparedness plan Like for example naglakas yung ulan alam na kaagad kung anong gagawin sa Crisis na iyon para ma-ensure ang safety and wellbeing ng mga tourist di ba isa sa mga vlogs ni Vice Ganda like ewan ko kung anong year Pero matagal na yun nood ko lang pumunta ata sila ng Ley n nasa Ley ata sila tapos na na-trap sila na stranded sa kanilang hotel kasi biglang may bagyong dumating tapos ba nagvideo pa yun si Vice I don't know if some of you watch it so that's an example of unforseen event That's a natural disaster pero Mabuti na lang yung Hotel or yung accommodation nila merong emergency preparedness plan Okay tapos pwede rin nilang i-include ang communication na mga strategies as part of their strategic management effective communication channels communicate pag effective ang communication magkakaroon ng accurate magkakaroon ng timely information sa mga turista during Crisis meron akong kaibigan ba meron akong kaibigan or known person Hindi naman kami close kakilala ko na lang so kakilala ko siya na that person visited Davao City that person is Actually based in Cebu tapos pumunta siya ng Davao March of 2020 tapos unexpectedly nagdeclare ng national down March 16 I Believe no nung nag-declare ng Lockdown ang buong Pilipinas So anong nangyari nandito siya sa pilip sa Davao na-stranded siya for how many weeks Mabuti na lang dahil nga meron ng mga digital payments yung mga ganon or mga bank transfer Kasi kung walang mga ganyan eh Syempre bawal pumunta ng Palawan Express bawal pumunta ng Western Union para magpadala ng pera kaya pasalamat sa mga digital payment channels kaya naka-survive siya n kasi ah nakaka-receive naman siya ng pera tapos may mga deliveries naman pwedeng magpa-deliver di ba Tapos nakaka-receive din siya ng ayuda that I can still remember nag-post siya ng ayuda niya na hindi naman siya hindi naman siya taga Davao but because ang Davao City is merong preparedness emergency preparedness plan for that Kahit na hindi tag davo nabigyan naman sila ng ayuda and last one infrastructure development Syempre dahil Dumadami na yung mga turista no umm Anong nangyayari ' ba nag ro-ro widening pag nagro-roll na mga punong niyog halimbawa sa tabing kalsada pero Because Of The Road widening kailangang Putulin ang mga ang mga punong yon di ba for example merong malaking bato sa lugar na yan Tapos merong cultural and historical significance yang bato na yan parang ganyan So magkakaroon ng problem for that Paano magad widening kung nandito itong kino-consider na bato na may historical na and so on ' ba something like that kaya yung infrastructure development kapag merong dine-develop na infrastructure binaliktad ko lang um naaapektuhan ang environment no pero bakit kasi nag bakit nagde-deliver ang strategic management na kailangan nilang gawin of course i-prioritize yung ano environment di ba ecofriendly eco-friendly and responsible travel ba na-mention ko yan sa inyo Kanina kaya if merong infrastructure development na gagawin dapat sustainable yan dapat ma-preserve pa rin ang culture ng lugar na yan kaya dapat merong proper collaborative planning ng stakeholders kasi kailangan ma-preserve ng maayos ang cultural and historical na significance ng place na yan Okay so Okay na siguro itong tatlong challenges na pwede kong mai-share Okay kasi um Time check it's already 732 I can still proceed naman with um topic number two which is Actually all about hospital management later na lang by 8:00 i am going to post the attendance sheet no espcially to those na na gustong mag-avail ng certificate tonight no Although yung iba nga sa inyo Nakakuha na pero baka meron kayong mga mga ininvite to join this evening and they want to get a certificate of participation So doon dapat sila magfill up sa attendance sheet Okay um Now let's proceed to this for the remaining time I am going to share my insights about hospitality management naman Tapos na tayo sa tourism Okay Tatlo ang i-cover natin hopefully no ma-cover ko siya bilisan na lang natin ng kti of course intruction to hospitality management kung may key components ang tourism may key elements din ang hospitality and of course the importance of customer service in hospitality kanina yung picture ko yung Filipino brand of service excellence yun yan customer service Hindi lang ito sa tourism and hospitality in all industry marami pinahabol ko na lang yung s Kailangan talaga ng maayos na customer service kailangan magkaroon ng maayos na Customer Support Okay kaya i-discuss natin yan quickly na lang for the benefit of time now introduction to hospitality management so let's define um hospitality management kasi um ang introduction ng hospitality management We are going to discuss the definition the scope No Scope at saka yung objective ng hospitality so definition um pag
2025-02-23 18:23
