Service & maintenance for out of warranty support | HP Smart Tank 520 and 580 printers
service and maintenance for outof warranty support HP smart tank 520 and 580 printers tools you need parts you need this service and maintenance video is for advanced support technicians and is intended for outof warranty support only note the Service Parts referenced in this video are available only to authorized service technicians caution to avoid ink spills make sure never to tilt or tip the printer during servicing parts may only be available from an authorized service provider depending on your location section one periodic maintenance authorized service technicians perform recommended periodic maintenance for HP smart tank 520 and 580 printers to extend the product life and performance print head servicing monthly to ensure print head performance pick roller cleaning monthly to clean dust paper fiber and other degree that accumulates on the pick roller over time pamper encoder cleaning yearly to clean aerosol ink that accumulates due to Printing and servicing print head servicing service the print head monthly to avoid print quality deterioration no tools are required to remove or install this assembly to perform a level one print head cleaning make sure the printer is powered on press and hold the power button for more than 4 seconds and then press the color copy button Two Times Release the power button to perform a level two print head cleaning press and hold the power button for more than 4 seconds press the color copy Buton but two times and the black copy button one time release the power button to perform a level three print head cleaning press and hold the power button for more than 4 seconds press the color copy button two times and the black copy button Two Times Release the power button to perform a print head cleaning with the HP smart app open the h HP smart app and then click the image of your printer to open the settings and management tools under Tools select print quality tools then select clean print heads follow the promps to proceed with level two and three cleaning pick roller cleaning clean the pick rollers to remove dust paper fibers or other degree that might accumulate over time frequency depends on the media used but on average monthly if no picks are frequent pick roller cleaning is recommended tools for the task a long lint-free cotton swab distilled or filtered water flashlight press the poweron button to turn off the printer then unplug the power cord unplug any other cable from the printer remove any paper from the input tray lower the input tray lift and hold the input tray Shield caution do not remove the input tray Shield it can prevent debris from falling into the paper path and causing jams or other problems look down through the open input tray and find the gray paper pick rollers you might need a flashlight to illuminate the area dampen a long cotton swab with distilled or filtered water and then remove any excess water with a lint-free cloth press the swab against the rollers and then rotate them to clean the entire surface of the rollers apply a moderate amount of pressure to remove dust or dirt buildup allow the rollers to dry for 10 minutes plug in the power cord and any other cable to the rear of the printer press the power button to turn on the printer remove scanner module assembly authorize service technicians remove the scanner module assembly to access parts of the printer that require periodic maintenance tools for the task T10 torque screwdriver removal lift the debris Shield remove the two T10 screws at the rear top of the printer open the front cover remove the 4 T10 screws at the front of the printer lift the scanner module to gain access to the connectors inside disconnect the control panel and and scanner FFC cables remove the scanner module assembly and set it aside replacement place the scanner module assembly into position reconnect the control panel and scanner module FFC cables lower the scanner module into position replace the four T10 screws at the front of the printer close the front cover lift the debris Shield replace the 2 T10 screws at the rear top of the printer paper encoder cleaning clean the paper encoder to remove ink aerosol which accumulates due to Printing and servicing tools for the task a long lintree cot swap distilled or filtered water T10 torque screwdriver before you begin remove the scanner module assembly removal rotate the feed shaft toward you to disengage The Carriage lock push the carriage to the center of the printer disconnect the FFC cable remove the T10 screw that secures the PCA board then remove the PCA board dampen a long cotton swab with distilled or filtered water and then remove any excess water with a lint-free cloth lightly press the damp cotton swap against the paper encoder while rotating the large gear towards the printer clean the entire surface of the paper encoder replacement place the PCA into position replace the T10 screw reconnect the FSC cable section two out of warranty service and part replacement waste ink management to manage waste ink authorize service technicians remove ink stalagmites and replace waste ink and platin absorbers one y0 f68 800001 absorber L plot and left two y0 F6 88002 absorber L plot and right three one f 3 y18 z41 absorber LK extension CR four y f68 8003 absorber LCN y located below the chimy foam five y s6880 42 chimney foam six y f68 40019 spit chimney the function of the absorbers labeled three and four in the graphic is to contain servicing and waste ink from print head maintenance routines these routines keep the print head in good condition stalagmite removal follow this procedure to remove stalagmites the dried ink that accumulates over time tools for the task scraper before you begin remove the scanner module assembly note to avoid printing problems be careful not to get dried ink on other parts of the printer such as the carriage encoder strip Carriage Rod spit chimy star wheel hanger and plot and ribs Stalag might build up accumulates in line with page yield with higher usage leading to faster accumulation use a spoon-like tool to scoop out accumulated dry Black Ink styling mites waste ink absorber replacement authorized service technicians perform this procedure to replace absorbers that have become oversaturated with waste ink tools for the task scraper tweezers text wipes or other lintf free swabs disposable gloves scissors replacement parts needed y f68 8003 absorber LCM 1 F3 y1 8041 absorber LK extension CR before you begin remove the scanner module assembly note the old absorbers are saturated with ink to avoid printing problems be careful not to get ink on other parts of the printer such as the carriage encoder strip Carriage Rod spit chimy star wheel hanger and plotting ribs note to avoid Carriage stalls be careful not to bend or tilt the spit chimney during replacement of the waist ink absorber replace the Y F 68803 absorver removal use tweezers to pull the chimy foam toward the front of the printer and then to the right to remove it from the spit chimy set the foam aside for use later use tweezers to pull the old y f68 a003 absorber toward the front of the printer and then to the right to remove it from the side of the spit chimney replacement Orient the new y f68 a003 absorber as shown insert the end of the absorber that faces the front of the printer into the spit chimy tuck the end of the absorber faces the rear of the printer into the spit chimney until the entire absorber lies flat check the absorber installation from the side and if the absorber is not lying flat remove it and try again reinsert the chimney foam you removed earlier note that the chimy foam has a notch on the left to allow clearance for ribs at the bottom of the spit chimney if the chimney foam is not properly placed remove it and try again replace the one F3 y1 841 absorber note remove as much of the adhesive as possible any residual adhesive could potentially prevent the new absorber from attaching properly to the printer vase and effectively absorbing maintenance inks removal starting at the sides of the 1 F3 y1 841 absorber use the scraper to loosen the half of the absorber that is closer to the front of the printer when the front part of the absorber is loose cut away with scissors again starting on the sides use the scraper to loosen the remaining half of the absorber remove the remaining half of the absorber and then scrape away any remaining adhesive replacement cut the new 1 F3 y1 841 absorber in half remove the adhesive liner from the half of the absorber that goes toward the front of the printer then carefully lay the absorber in place making sure is flat the sides must not rest partway up any of the sidewalls use the scraper to press the edges of the absorber firmly down remove the adhesive liner from the other half of the absorber then carefully lay it in place making sure it is flat the sides must not rest partway up any of the sidewalls make sure the two halves of the absorber meet if the absorb is not flat lift and try to place it again platin absorber replacement authorized service technicians perform this procedure to replace plattin absorbers that have accumulated ink due to borderless printing on average replacement might be required after 200 pages of borderless prints tools for the task scraper tweezers text swipes or other lint-free swabs disposable gloves alcohol replacement parts needed y f68 800001 absorber L plot and left y f 6882 absorber L plottin right before you begin remove the scanner module assembly note the old absorbers contain residual ink to avoid printing problems be careful not to get ink on other parts of the printer such as the carriage encoder strip Carriage Rod spit chimney star wheel hanger plattin ribs remove and replace the Y F 6881 absorber by breaking scraping and removing it piece by piece note remove as much of the adhesive as possible any resist residual adhesive could cause the new absorber to sit too high and cause paper jams Carriage smears and stalls removal if necessary Slide the carriage all the way to the right starting from the edges use the tweezers and scraper to loosen the absorber from the adhesive remove the absorber after the absorber is removed continue to use the scraper to remove all residual adhesive use alcohol and a text wipe or a lint-free cloth to remove any adhesive the plot and surface must be clean and dry before you install the new absorber replacement remove the backing from the new y f68 a001 absorber align the absorber with a plottin ribs and then carefully lay it down making sure it is flat the sides must not rest partway up any of the side walls use the scraper or tweezers to press the edges of the absorber firmly down if the new absorber is not flat remove it clean the plattin again and try again with a new absorber remove and replace the Y s6880 to absorber removal if necessary Slide the carriage all the way to the left starting from the edges use the tweezers and scraper to loosen the old absorber from the adhesive remove the absorber after the absorber is removed continue to use the scraper to remove all residual adhesive be careful not to damage the plate and ribs use alcohol and a text wipe or a lint-free cloth to remove any ink the plate and surface must be clean and dry before you install the new absorber replacement remove the backing from the new YF 6882 absorber align the absorber with the plate and GES and then carefully lay it down making sure it is flat the sides must not rest partway up any of the sidewalls use the scraper or tweezers to press the edges of the absorber firmly down if the new absorber is not flat remove it clean the plattin again and try again with a new absorver common High usage failures authorized service technicians follow these steps to resolve failures that might occur after printing very large numbers of pages for instance more than 30,000 Pages parts required for Service Port print quality X4 e75a black Print head n0 H50 a tricolor print head print head errors X4 e75a black Print head n0 H50 a tricolor print head E4 error paper jam paper encoder dis poor print quality print quality might deteriorate over time with high volume printing follow these steps if prints are stre smeared faded blurry fuzzy or missing color or black ink replacement parts needed X4 e75a black Print head n0 H50 a tricolor print head print head servicing service the print head to avoid print quality deterioration refer to the procedures earlier in the video to perform a level one two and three print head cleaning as well as cleaning the print head with the HP smart app remove and replace the print head remove the faulty print head and then install the new replacement make sure plane paper is loaded in the input tray make sure all ink tanks are at least half full press the power button to turn on the printer close the output tray extender if it is open open the front door wait until until the carriage moves to the center and stops press and release the blue latch to open the print head cover remove the print head from the carriage and then set it aside on a protected surface caution to prevent ink from leaking hold the print head by the sides and keep the print head upright at all times remove the new print head from its package pull the plug straight up from the top of the print head remove the tape from the print head contacts using the pull tabs caution do not touch the copper colored contacts or the ink nozzle do not replace the protective tape on the contact handling these parts can result in clogs ink failure and bad electrical connections Slide the print head into its slot and then gently push at a slight upward angle until it snaps into place repeat these steps for the other print head if necessary close the print head cover close the front door if your printer has a scanner align the print heads and a blinks on the control panel and an alignment page prints automatically follow the instructions on the page to scan it and align the new print heads print head errors follow these steps if airor lights indicate a print head error replacement parts needed X4 e75a black Print head n0 H50 a tricolor print head determine which print head caused the error look at the control panel display to determine which print head caused the error if the tricolor print head icon is blinking the tricolor print head has caused the error if the black Print head icon is blinking the black Print head has caused the error if both the tricolor and black Print head icons are blinking both the print heads have caused the error remove and replace the print head refer to the procedures earlier in the video to remove the faulty print head and then install the new replacement E4 error paper jam authorized service technicians can replace the printer dis encoder to fix some paper jam issues tools for the task needle nose pliers flat bladed tool disposable gloves T10 torque screwdriver replacement parts needed CP 76800 01 dis encoder before you begin remove the scanner module assembly and pick arm module remove the motor cable from the routing Channel using needle nose pliers unhook the link on the left side of the feed shaft remove the two feed shaft assembly screws lift up on the left side of the feed shaft assembly and rotate it out lift up on the collar on the right side of the assembly remove the feed shaft assembly remove the paper encoder replacement place the new paper encoder into position and carefully press it onto the feed shaft assembly reinstall the feed shaft module note the orientation of the collar on the right side lower the left side into position replace the two feed shaft assembly screws reattach the link on the left side of the feed shaft replace the motor Cable in the routing Channel
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