Let me introduce professor Rachel Fu who is chair and professor of the Department of Tourism and Hospitality at the University of Florida and she's going to talk to us about the AI revolution applications in the tourism hospitality and event industries and before I turn it you to Rachel um the way we run the seminar is if there are questions during her presentation please type it in the chat room I’ll be monitoring and I’ll come online to ask Rachel the question and more general questions let's defer them to the end of her talk so without further ado Rachel has a floor thank you so much everybody for joining us and thanks for Rachel for presenting. Thank you good afternoon everyone it's my pleasure to be invited to be one of the speakers during this AI series I’m very honored I’m the first permanent department chair in the department of tourism hospitality and event management also serve as the director of the Eric Friedheim tourism institute the college of health and the human performance this is very powerful college and I also want to thank my boss Dean Reid thank you for your support and many of my colleagues you are in a room with me I really appreciate your support. Today we are going to talk about this topic that is very exciting this is our agenda I would like to overview about the AI and impact on the tourism hospitality event industries and we will talk about applications and drivers of AI and AI data analytics certificate in THEM and at the end we'll be talking about the future of AI and the THEM and of course at the end we will have the question and the answer the helpful tips please be sure to use the chat window to ask questions I will answer them at the end of the presentations and any questions about my talk or opportunities of research collaborations please send me an email at racheljuichifu@ufl.edu Artificial Intelligence has been driving the most significant turnaround in technology in the recent years proper and timely AI solutions can improve efficiency sustainability and resilience in businesses and industries what is AI probably many of you have heard about the definition several times during the semester and why is AI it's about involves machines they can perform texts that are characteristics of human intelligence and it includes planning understanding language recognizing objects and sounds learning and problem solving about machine learning it's the opportunity to learn without being explicitly programmed a machine learning is a way of achieving AI as you train the model to learn for example what makes a good short story and then you can create a short story based on what it knows the more data you feed it the better the output will be this is the timeline created by a scholar from Harvard University from the beginning in the 1940s 1950s to 2000 and continuously AI has been on the map of our human society In Florida the tax revenue generated by tourism related spending represents a primary source of state government funding that helps to support schools build infrastructures pay for health care and other needed programs and preserve nature setting and we are the number one export industry and again throughout my presentation I also want to go back to this slide okay you see on your left hand there's a very powerful gator so there's the number one number two and at the end I’m going to ask you how many of our friends you have seen I also want to share with you the model we use very often in our tourism hospitality event management it's about the visitor decision making from input process and output my own master thesis many years ago 1996 is about economic impact assessment in 2000 my dissertation was about forecasting and the artificial neural network there was one of the model that I have utilized and today I would like to utilize this kind of input output model and connect to the vista decision making for our visitors definitely there are many different attributes will attract our visitors to make a decision including products promotion price and channel of distributions so products in our area we have core product like a destination events of celebration and we have supporting products like hotels restaurants and all the supporting group we have augmented products like the image the personality of the city and the level of hospitality when visitors arrive that's how they feel and that definitely impact our visitor decisions in addition to that social cultural environment like a family where you're originally from and your current family your family members and what kind of informal sources you have connected with and your social class those will be the input factors that be part of our decision making as a visitor during the process our visitors you and me we will make the decision and we need to recognize what would be the reasons for us to find a day or take a one week vacation we need to know what we want what we need and we will do some search so when you search once you search twice we are doing the research for our vacation and you will find a list of alternatives and our visitors customers they will be thinking about what would be a good deal for them to make a decision some will be for their leisure vacation some will be for their business trip one area psychological field motivation perceptions learning personality attitudes those will also impact people's travel decisions and after they have made a decision definitely the experience will come back and tell them if they would like to revisit or they would like to share experiences with their friends so throughout my presentation you are going to hear visitors tourists customers those are exchangeable terms throughout my whole presentation so the output will be our visitors they will decide if they will come back or not based upon the level of their satisfaction this is another very common level we use a lot in our THEM tourism hospitality event management for example when you travel from destination A to B that's very fundamental you will stop by at the gas station to get a bottled water that is for your physiological need and when you want to travel again from destination B to C you want to take the flight and the safety security of the airlines you have selected definitely that's your choice and that's how people feel safe to fly to travel the social needs affection friendship and belonging for a lot of time for example for the so for people they try to think about to travel to certain countries so for example I grew up in Taiwan and I would like to introduce Taiwan to my kid and to travel back to Taiwan that's part of the root tourism and that's that kind of belongingness and for our self-esteem this needs for our tourists will be relating to the individual's feeling of usefulness and accomplishment and lots of time people will enjoy the spa tourism the self-actualization is to become all that one is capable of being so for our tourism we have so many types of tourism for our research for our projects for our big data doctor-ism the ground zero there is a symbol of dark tourism sustainable tourism event festival tourism film tourism food tourism game tourism medical tourism for health or for all kinds of reasons natural based tourism root tourism that I have just mentioned briefly spa tourism sport tourism volunteer tourism is a perfect fit to the self-actualization you become a volunteer to help a destination to rebuild their communities their homes and during your spare time or after you are done with your mission you can stay there to play to make more connections with the local that is part of volunteer tourism many types of attractions cultural attractions natural attraction events so again in tourism we have all kinds of tourism so underneath the big umbrella tourism we have hospitality usually we'll put it as hotels and restaurants is more towards supporting products but for casino hotels that is a major product and the for restaurants depending on the location you will be serving either locals or non-locals locals will be the residents non-locals will be the tourists so for attractions that's one major product we want to attract our visitors to our recreation activities during the weekend during our spare time and we have entertainment attractions theme parks amusement parks casino and many others so those are our business and in terms of applications and the drivers of AI definitely these techniques will be very useful for our attractions for our hospitality industries for our event venues what is AI I would like to remind you all again AI consists of a collection of multiple technologies that allow machines to sense comprehend act learn and showcase aspects of human intelligence AI is often characterized as a family technologies which range from low AI applications such as a self-service kiosk up to fully functional human-like robot companions that are capable of detecting emotions and relating to human interactively so today as I mentioned earlier you are a resident of Gainesville tomorrow when you're in new York you become a tourist what can artificial intelligence do for you for me when we are on the road so when planning a trip travelers usually browse a variety of websites rights hotels and experiences google performs more than 90 percent of the web search volume according to an Expedia study they found that 69 of travelers turned to a search engine when starting to think about a trip since 1998 when google became a search engine the company has progressed from merely providing blue links on a web page google now has been collecting and building in travel services for years it forays into travel began in 2010 when hotel prices appeared in google maps the next year google took another major step into the travel space by introducing google flights like Expedia google flights uses a meta search engine to aggregate flights from major airlines and then take you off their site to actually book the trip that's how google makes money from each click on its links the search engine will help pick the cheapest dates when displaying fares airfares and trends by the months a week Pokémon go I don't know how many of you have played Pokémon go and I did try it's fun I remember last year I was in Taiwan from the window I saw a gentleman who had appropriate 26 cell phones with him and he tried to catch as many Pokémon’s as possible so Pokémon go is example of how an augmented reality game has impacted many local businesses through consumer behavior change amongst locals residents and among locals in the last five years the Pokémon game runs off an augmented reality heart or heads up display of the real world players avatars explore with them as they catch Pokémon collect rewards from poke stops battle other users at the gyms and team up to defend their territory again if you have played Pokémon then definitely you would understand what I have just shared with you as Pokémon go users travel through their cities and communities in search of Pokémon local stores restaurants and other businesses capitalize on this massive opportunity driving huge amounts of foot traffic and convergence both with simple in-app purchases and creative marketing campaigns what makes Pokémon go different from many other games is that it doesn't keep people locked up in their rooms for two US dollars an hour business owners can have more customers than they have ever seen by becoming a Pokémon collection station that's before the pandemic but post pandemic I think this kind of helpful game may be popular again tourism planning more than half of business travelers believe ai can make a business trip safer according to new project conducted by a survey company 52 of the respondents indicated that the use of technologies such as predictive risk alerts around nature disasters would decrease the risk of business travel 75 percent said they believe AI will be the engine room of a more personalized experience in the city of Tokyo in Japan this is a picture from the hotel henna hotel is the first hotel staffed by robots the hotel's multilingual robots including a dinosaur a female figure robot and an augmented cartoon figure greet you upon your arrival and assist you with check-in and check-out while the robotic arm at the clock room will take care of your luggage with the use of facial recognition technology you will enter your room without using the room key the hotel uses state-of-the-art technologies to offer guests a high degree of comfort this includes the smart air conditioning system which can draw heat from your body to cool you down or keep heat from escaping your body when you feel cold another application in our area current revenue management for the lodging industry has been done manually the future trend will focus on establishing an AI assisted revenue management they can capture the maximum benefits for hotels based on available data sets that are related to both the hotel management and the needs of the customers regarding hotel wellness in the hospitality in this picture on the right the headband is a brain sensing for the functions of sleep tracking and meditation equipment that helps users refocus during the day and recover overnight an ideal future room for both residential and hotel lodging is to enhance individuals well-being through artificial intelligence to monitor people's health and assist their relaxation and sleep by using auto music and AI bedding they can adjust the human body temperature and body shape for a better support while creating a more restful environment many believe that wearable devices will eventually be able to accurately interpret human emotions in the near future the application of this technological capacity in wellness industries would include allowing employees to more effectively manage their work day by determining the root of their stress or knowing when to take a break you essentially grant individually with the ability to constantly optimize their emotional state they are in restaurants here is our friend again our gator several restaurants across the continents have introduced new robot waiters or waitresses as a way to reduce human to human contact in the midst of the COVID-19 pandemic the red and white robots would greet customers serve food and pickup used dishes from diners tables young people like to pursue what's new and robots are fashionable modern style of service while the food industry is ripe for innovation from the tech industry the adoption rate has generally been relatively slow using AI as an assistant the food industry can leverage machine intelligence to speed up to speed up productivity and development whether it's human resources logistics or customer experience AI is a new force driving the change of opportunity and convergence for those robots in the kitchen they are able to achieve the goal of automating specific food prep tasks that can be done faster cheaper and more consistently with machines but the best outcome of this venture is how machines can simplify the whole cooking process yet still deliver the same consistent test and experience a question for you and for us to ask can AI help me make better food choices this is where AI can step in to help those unfamiliar with the kitchen make better food choices the complex problem of what to eat can be broken down to accommodate different characteristics of food preferences personalized to each individual by using AI and machine learning information blocks on food patterns used food eating behaviors and caloric value can help us understand the choices better every great chef will tell you that importance of consistence is the most important thing in cooking it's the consistency in cooking and the taste which is the key to any great recipe with AI every dish you cook can have the same consistency and experience as your grand mom’s recipe or new recipe that you are trying out without compromising the quality or test personalizing recipe for each individual might be the trickiest part of building an AI driven smart kitchen platform but it's also the best part about building something so personal to the user so what do you eat for your lunch I hope it's healthy planning so again there are lots of things that have been done and still keep doing in our hospitality tourism events and also for the future lots of opportunities using AI to analyze attendees attitudes intentions and business records this is a trend if you all have remember the terminator movie series AI has been painted as a technology horror movie the reality is AI offers innovative ways to make our lives easier according to a survey conducted in 2018 88 percent of event professionals said they will be relying on AI up 107 percent from 2017 event professionals are quickly seeing the advantages of integrating AI into their event planning checklist many industries use AI to streamline and improve their business and there are options available to the live event industry as well AI is helping event planners process big data discover the best fits in venues locate the right vendors for their event needs create efficiency with faster decision making with the pandemic definitely AI can help to identify who will be in the higher risk group and how we can do some risk prevention tasks digital meeting something may be useful about predicting deep machine learning and a deep neural network in a zoom meeting like right now through NVidia Maxine there is a cloud AI video streaming platform users can block the background noise which I didn't know how to use that's why you heard some noise but definitely our friend NVidia will provide this technology for our UF change their virtual background for their ppreferences NVidia researches ai is revolutionizing many sectors for the meeting industries for example the ai program will be able to detect a person's emotion by analyzing their facial expression during digital meetings so by looking at my face probably you can see I’m very excited I’m very happy a little bit hungry so the AI definitely can detect how I feel and you'll be able to see that if you enjoy following the newest models of all kinds of robots attending the exhibition during a robotic week will be helpful it's now more important than ever to learn about the latest advances in robotics and automation attending robotics conferences and events will connect you with the leading global suppliers of robotics and automation components and systems we will be able to learn about the companies and their technologies and the view products and systems that can help us for our unique challenges is the comparatives for match statistics display within this slide the application of AI in sport have become popular in recent years following a few areas in sport where artificial intelligence is making contributions to both academia and industries AI can assist us in evaluating players potential and their estimated market values to make smarter decisions in talent acquisition regarding training and performance analysis ai will be assessing individual performances to identify strengths and areas of improvement in terms of maintaining player health and fitness ai will be monitoring player movements and physical parameters during training to predict fatigue and injuries in general AI can be greatly utilized for the purpose of broadcasting and advertising for example ai can be optimized in camera angles for live events and maximize advertising effectiveness the future of AI so we do have a mission as a THEM department we have students focus in tourism and the students focus on hospitality students would like to go for event management so all of our students most of them will become industrial leaders and managers so as the education educational unit we really would like to have our department THEM to be the leader leading person leading unit leading education in our area so we would provide literate AI data analytics for our students through education and the research and it's happening and again I want to thank our great leaders our dean and our dean's office we all are really start with this AI revolution this opportunity that's just so fantastic as I mentioned we are in a college of health and human performance so it's AI how we can really enhance our health AI how we can enhance human performance and the THEM is part of the movement our second mission first one of course we are research we want to educate students provide opportunities our second mission is our THEM we would like to have the platform to share knowledge between and among our industries and our task one is to identify AI related business opportunities so currently we have advisory board members they are all beyond fantastic we've been talking about and they have been really supportive about what we are doing after identifying those potential possibility within our industries we also want to establish multi-disciplinary teams on campus and of campus across the nations and globally so the multi-disciplines will be in business product development medicine neuroscience kinesiology nutrition game design geography architecture and many others so again the three biggest industry in our human society education will always be there health will be always there hospitality tourism will be there because when you are healthy definitely during your spare time what do you do you travel enjoy good food hang out with friends and attend as many concerts as you like so this is our second mission we want to expand our collaborations we want to reach out to interested students in our program outside of our programs we want to reach out to interested faculty members scholars on campus off campus in the US globally we are going to extend our friendly and hospitable AI arms to collect information with you all and to better utilize the AI the most published areas in our THEM a lot of scholars have been doing that and most are doing these it's about customers reviews through the websites through their post images photos and how they will impact their travel decisions their travel behaviors and the trends will be the comprehensive more comprehensive about psycho physiology that's a new world so think about we are human being and we have a physical we have spiritual uh component we also have our mindful component and how our the whole flow how they will impact each other and again the app and the products that's another trend that involve AI can enhance our quality of life this is the proposal that I have submitted along with my colleague in business school and engineering and we are in the process of collecting the data assessing how AI data science can assist in enhancing the quality of life for tourists and residents in the coastal communities it's still ongoing we have been awarded it with a super computer capacity and with technician support so it's an ongoing project and hopefully we will be able to give you more report in the near future so again our THEM we really would like to establish partnerships as much as possible collaboratively and collectively we see as a bridge this is my collaborators from other institutes they have published recently by using the AI and for the covid-19 pandemic their study had expanded to the U.S. since early 2020
and has caused national economic loss and the public health crisis in their study their first attempt covid-19 case predicting model based on county level demographics environmental and mobility data was constructed with multiple machine learning techniques and a hybrid framework different scenarios were also applied to selected metropolitan countries including New York City Cook county in Illinois Los Angeles county in California and the Miami county in Florida to assess the impact from Lakita phase one and phase three reopening the result of this project showed that for selected counties the mobility decreases substantially after the lockdown but kept increasing with an apparent weekly patent and the weekly pattern of mobility and infections implied high infections during the weekend the impact of lockdown or reopening was also county dependent and varied with the low core pandemic in future works we expect to involve they expect to involve a longer period of data consider more county dependent factors and employ more sophisticated techniques to decrease the modern uncertainty and applied to counties nationally and other countries I perceive personally and professionally the artificial intelligence can help the business sector bring back visitors safely so the takeaway before I mention the takeaway I also want to talk briefly talk about our THEM AI certificate we have received green light at our college level so we are going to provide the nine credits for both undergraduate and graduate ai data analytics certificate the required courses are ai revolution and applications in travel in tourism hospitality and event management that's required one of the required courses the second required courses is smart cities filtrations and the theme parks and another three credits will be from two courses you may select one the first one is data mining and the social data the second one is geography information system spatial analysis with social data so with nine credits you will be able to get the certificate within our department we are very excited we receive the full support from the college from our department from our advisory board members and now we are very excited to collaborate across the university different units we also have a different level of ai certificates they are under approved and we want to be part of it so the takeaway will be AI impacts definitely ai does impact tourism hospitality event industries they are increasing applications and drivers of AI in our industries the trends of establishing ai data analytics certificates are here a feasible future of AI in THEM and businesses and finally I would like to encourage and ask our audience today I know you are the educators and you are in a higher education system and several of you are our industry friends partners please empower your students faculty empower them to keep imagine what would happen by using ai so we are going to empowering imaginations and they are unlimited opportunities thank you thanks Rachel we have one question about privacy issues that's the most important if you look at the chat I mean I’m reinterpreting a little bit the question but essentially some of the issues that artificial intelligence and deep learning touch upon the require a lot of so to speak immersive data that may start touching up on privacy issues and so forth so if you would like to address that yeah definitely um it's also under the regulation every country has different regulation and the privacy issue um certain data company will allow you to do the data analysis but definitely we are not allowed to publish but outcomes would be helpful for the business strategy management strategic marketing and for privacy we do not invade uh individuals privacy but again with the power of artificial intelligence it seems it's happening but now it's more about what can we do to do the risk prevention regulation and to work on those data collection uh to protect our customers our visitors uh their identity and again uh for in the coming uh decade I was every it seems like every 10 years there's one movement I recall uh 2000 that's the year or even earlier the hotel industry they will be very thrilled when they say we have internet connection so there's technology and to 2008 is sustainability how to utilize the green energies to maximize the economic impacts revenues to minimize environmental impacts and now another 10 years we are in the AI era so the risk prevention especially protect the customers there's a must-have so at the same time when we are collecting the data to help the business in hospitality tourism to have better understanding about tourist behaviors how do they make decisions what will be their next incoming destinations and what will be their budget range and how many people will be traveling with them this kind of data when you are putting into your request the AI is capturing so again the privacy is not easy to protect 100% but definitely we do have the right to that whatever the cookies or maybe the company to click on the I’m not I am not going to let you release my personal information I think we do have the right to to click on that box the next is the one trillion dollar question of ai potentially replaces in many entry-level positions in the industry any thought I’m sorry so the question is yeah the question is about that AI may replace a number of entry level positions in the industry you know front desk positions and so forth because everything becomes automated so that's uh creates a lot of both anxiety and you know how things are going to play out any thoughts on that yes some studies have indicated that about I was at entry level perhaps somewhere between 20-25% those the front lines could be easily replaced by AI by the robots and that is the reality so that's why for the higher education we are at the stage of preparing our future leaders so we want to ensure that our students will understand how to operate the machines how to connect with robots how to tell robots what to do instead of doing the cleaning by yourself I think that is the changes in the industry and for that with this virus using robots using ai technologies definitely will enhance the health safety measurement and that's reality as well maybe Rachel you're reading the latest question by narashi so essentially it focuses on whether there are this particular categorization of security concerns and how they're mitigated by ai yeah the facial recognition um in several countries the facial recognitions are quite popular and acceptable at a different level and for example since 2003 the stars happened in Hong Kong china so when I travel back to Taiwan since 2003 when I went through the gate that's a machine and they didn't even use the measurement so that's when I walk by the machine on the screen I could even see myself the heat map my body heat map on the screen and the security person can really escort the person who has higher temperature and just ask them to go to a certain area to double check about their health uh the temperature retake the temperature so for those facial recognition let's take knowledge and at certain again in some countries the facial recognition also has caused some very interesting issues on the newspaper when I read in the past two or three years it seems like sometimes certain countries uh they would like to uh travel to another country to get a little bit of beautification work plastic surgery but when they come back to their country and their machine is unable to recognize so there has been some very interesting news so for that definitely ai has improved not to be limited by the facial structure but with even with our eyes or the shape of somewhere that will be easier to capture so I have a slightly different question in the domain that of applications that you outlined what are the opportunities for researchers from other fields to engage in and collaborate with experts like you or your colleagues you know if you can tell about you know how we can connect at the end of the day it's a big AI initiative on campus and people are looking for new collaborations and you challenge problems and so forth so that would be great thanks okay um first of all send me an email and let me know if you would like to become our friends our partners definitely love to make connection with you racheljuichifu@ufl.edu and definitely I also would like to ask all of you to think about for our Florida the state of Florida we have 100 million visitors per year that's a lot that's a lot and for how we can keep our business coming ai will play a very uh important role for us to enhance the quality of services and the smart technologies and for different areas as I mentioned earlier education that's definitely one of the biggest industry another one health care will be always there hospitality tourism events will always be there because that's part of our human society so how can we collaborate we talk about in terms of eating behavior the food choices restaurants selections food stand AI cooking individual recipe personalized recipe and personal health that's one area about eating hospitality about sleeping staying overnight some of you might have some relatives they are running their own a Airbnb and so there's another part of applications so for example Airbnb and Lyft and the Uber they really their products are the online app they collect the connections they are setting the products when they do not own the products there is the idea so I will say how to call and collaborate with each other is to think about where we are we are in the state of Florida tourism travel hospitality events entertainment amusement park is always there and how we really can make this to extend to enhance the quality of our lives so not only for the visitors and again for our state of Florida we have lots of retired population people are coming to retire here so not only for the tourism industry but for our residential life uh I don't know how you would like to plan your life for me Florida definitely I’m coming here and I really hope that I will retire here is a perfect waiter love it so there's some opportunities to think about how we can do these collaborations and for on the screen you could see uh my boss Dr. Mike Reid he is also a major contact that if you are interested with connecting with our HHP college of health and human performance definitely Dean Reid is fantastic he is a visionary leader and he is a big person who is guiding us toward the ai direction so we have a quite open armed for every opportunities um thanks Rachel a couple of questions one of them is a follow-up but I’ll first switch to the one that says you know there's a big discussion about algorithmic bias in all these AI algorithms so what are the concerns as AI’s applied to the broader area of tourism events and so on and so forth about these biases and uh are there efforts to mitigate them potential algorithmic bias again back to the policy development and about the AI can I would say ai can take care part of a human works that when it's dangerous when it's not easy to deliver that's been very helpful but in terms of replacement I would say at this moment those robots they are very beautiful they are useful they do their job very well but they still cannot replace the nature of our hands so there's a human touch so the connection about using the hardware that ai can develop can be utilized for product development and how on our side how we can really enhance the human experience the human connection because after all when we travel we are selling the members we are sending the experiences so people are coming to spend five thousand dollars for two weeks they are taken home with them of course souvenirs that's one of our additional revenue for our retail our products but more than that is the memory that's the stories we want them to share so in terms the ai of course there are a few areas people are afraid of being replaced by ai but I would say don't be afraid of because it will not happen we are UF we are educating we are preparing our students to become leaders so what the students will need to do is to keep thinking about outside of the box when there is a pandemic we cannot have the in-person gathering what can we do to have a virtual gallery before of energy and excitement there is the opportunities for us to think about and again when we cannot go outside to exercise with groups but how about have a app and you know a group of people they are running nearby and you know you have the companies who are running who are doing exercise be part of your fellowship so there's lots of potential for our lifestyle and the behavior so uh a follow-up question on the previous question about ai displacing frontline workers and so forth uh are you or others uh ai scholars engaged in that work trying sort of to evaluate what the impact will be and to the industry more broadly and you know um in the question they bring an analogy to the challenges that happen uh you know um about manufacturing that moved overseas and so forth yes within our Eric Friedheim Tourism Institute we do have several groups and one of the laboratory is artificial intelligence AI data analytics labs so with the lab we have varieties of scholars and currently we have research teams and for myself my background is economic impacts and forecasting so definitely using forecasting methodology we can forecast the amounts of AI will be adopted in our industry the estimated number of robots will be purchased by which sector and again how many potential labors could be replaced and if to be replaced what kind of programs that we can really enhance professional development to train them not to be replaced but to be able to utilize upgrade their AI understanding and the knowledge and there's a certain kind of forecasting economic impacts how ai can impact our society and our industry it's a trend it's painful and lots of fear but it's good for human beings because uh regardless you like or dislike we are in the AI era and ai is everywhere even we do not know it is it is already with us all right on that note I would like to thank Rachel for a very informative talk and all of you for attending and the insightful questions asked as I’ve mentioned the talk has been recorded and it will be available on our site by tomorrow all right thanks everybody is leaving how many gators have you found throughout my presentations okay let's postpone that question for another day nine people say that's the consensus correct okay so for those of you who got it right we are going to have one-on-one cafe okay virtually so please send me an email I look forward to making a connection with you and I promise we're going to publish together hopefully we will get grants together there's a hope and we're going to provide opportunities for our students together thank you all I enjoy having you great thanks very much everybody
2021-03-23