IT Transformation: Out of the data center and into the cloud

hello everyone this is Kristen Huber and on behalf of one neck IT solutions and 4-5-1 research I'd like to welcome you and say thanks for attending today's webcast titled IT transformation out of the data center and into the cloud leading a few days discussion will be Melanie Posey who is research vice president at 4-5-1 Research joining Melanie will be Jeff budge who is vice president of advisory consulting at 1.x IT consulting just a few housekeeping items before we get started ask a question simply type it in the question box on your screen and we'll get to as many as we can the presentation slides are available for download in the resources section on your screen and finally please check back for the on-demand version of this webinar after the conclusion of the event and with that I'll turn it over to Melanie Thank You Kristen and welcome everybody to our webinar today I'll start off with an overview looking at some of the changes that cloud has been driving in the enterprise IT landscape and looking at some of the things that organizations are doing to achieve agility and flexibility across increasingly unified IT environments first I wanted to put up a level set slide here and we're at 451 call this the cloud management wheels of fortune and the first wheel of fortune here is all about strategy and you can look at this as day zero of cloud transformation which gets into some of the whys of cloud transformation and if you think about some of the things you need to do to get ready for cloud transformation it's kind of like moving a house and when you buy a new house the last thing you want to do is transport all the junk from your old house to the new house you just want to take with you the things that you need and the things that are going to serve you well in the future so the same thing tends to happen with IP formation so one of the first things you need to do is assessment strategy and planning so what that does is gives you an idea of kind of like an inventory or discovery process to find out what will work in that new house which in this case is cloud then you have to figure out what the operating model transformation is going to be and one of the key things about this new era of cloud is that IT operates in a very different fashion so there has to be a different operating model in order to go forward with an agile IT environment in the cloud then like moving house you need secure landing zones you need to figure out where you're going to put all your stuff and where it's going to work best and then finally there's integration where you know how is it all going to work together and by the time you get to the migration phase this is what we tend to call day one you know day one is moving day where you get everything into the new house and your next job is to figure out okay what do we what do we move next and this is the cycle of workload transformation and the way to think about cloud transformation is it doesn't happen in all in one fell swoop it happens one workload at a time and next the other cloud management wheel of fortune is execution and execution is all about the day to operations making everything work together and creating a flexible operating model that covers both the blocking and tackling of IT operations things like how do you provision automate monitor and orchestrate vit that runs all the workloads and then figuring out the security and governance framework this is another area that is key to this whole idea of cloud is different security and governance works there differently in the cloud and that needs to be part of the transformation in both the operating model and the services used to deliver that security then you get into some of the issues of how IT gets delivered the self-service catalog the cloud brokerage aspect the whole transformation that turns IT from a internal cost center into something that's more like a service bureau or making IT more of a service within the organization and then finally there's the finances one talent that a lot of organizations have failed with cloud is how do you do cost management and how do you do resource optimization and that is indeed a challenge when you have theoretically unlimited resources that you can call up and spin up in an on-demand basis you can end up with a very interesting budget situation at the end of the quarter so one of one of the tasks of cloud execution is making sure that that cost optimization piece happens and then it's all about continuous improvement you get to do it all over again for the next set of workloads and this is 451 researches view of the direction of workload travel and the way things are the way things are evolving in the enterprise IT space is workloads of moving off premises and they're moving to the clouds I say they're moving to the clouds instead of moving to the cloud and if you imagine me with air quotes that's the emphasis I wanted to put on the clouds public cloud and private cloud will play a role in this IT transformation as will third party colocation so the one thing to remember here is that there's not one cloud to rule them all in the evolving state of enterprise IT if you take a look at this slide what you see is that in the 2019 column is the current state of things and what we at 451 did was talk to our enterprise IP decision maker panel and ask them where are the majority of their current workloads and applications deployed and where will the majority of workloads and applications be deployed two years from now and what we got is a response was that over fifty percent of organizations mail run the majority of their workloads and some type of on-premises IP environment whether that traditional IP which is either unvirtuous bare metal systems mainframes this kind of thing or virtualized systems that aren't automated and integrated orchestrated into something resembling an on-premises private cloud and what we see going two years into the future is that there's still a fair amount of IP on premises but one of the big growth areas we see through 2021 is hosted private cloud which nine percent of organizations have the majority of their workloads in host a private cloud environments today and that number goes to fifteen percent of organizations over the next few years so another thing to to note here is that there is a big increase in public cloud software service and infrastructure as service but that's not the entirety of the IP landscape you've got about 40 percent of organizations moving to public clouds as their primary workload execution venue but there are a lot of other workloads locations out there in the mix as well so one thing to wrote to remember here is that public and private workloads feature quite prominently in the workload deployments mix and what this does is highlight the importance of having hybrid and multi cloud IT strategies and having a plan in place to support that type of heterogeneous IT environment so next we'll talk a little bit about hybrid IT and I titled this slide from happenstance to strategy because it tracks a trajectory we've seen from the early days of cloud when hybrid was something that just happened primarily as a result of some type of shadow IT we're say developers were using off-premises public cloud resources because they didn't get the responsiveness that they needed from the centralized IT department and we moved away from this whole idea of shadow IT being is this huge problem that's looming over organizations we started to see IT departments embrace public cloud and also embrace hybrid as an explicit IT strategy we asked our panel about how would they describe their organization's overall IT approach and strategy and 57% of them said hybrid IT environments where there's an integrated environment of on-premises and off premises resources and one thing to note here is that for all of the talk we heard a few years ago about organizations going all into the public cloud and this being the inevitable direction of travel only 19% of organizations take a completely off-premises public cloud approach to their IT environments and then there's 10% of people who for whom cloud is not an important part of their IT strategy and to some extent I think that business success is not an important part of their strategy either if they're completely refusing to embrace cloud IT resources and if you look on the other side of this slide you know what I've done is try to provide a framework for how different vendors operate together in this hybrid multi-cloud IT future that we're seeing going forward as I showed on the previous slide you'll still have on-premises resources being used primarily on premises private cloud and you have the range of your usual suspects of the technology vendors who are all moving toward that private cloud hyper-converged infrastructure approach and then on the other side on the right-hand side you have the hyper scale public cloud players the the big names that everybody knows and in the middle there is a huge role for managed services providers one that being an example of this provider type who offer hosted private cloud managed services and colocation that kind of bridges the gap between the on-premises and the off premises world and one of the most important roles for the managed service provider is like one neck in this market is providing an alternative location for dedicated private IT resources like the the private clouds offering hosted private cloud services and offering interconnection to the hyper scale public cloud providers and next I provide you know I wanted to show some data here about why folks are moving to hybrid IT environments and what some of the use cases are which we've identified within our enterprise IT panel and one of the big drivers towards hybrid cloud in the end it's all about flexibility and that's the framework for making sure that the best execution venue for a given workload is covered for today tomorrow's needs as well because one thing that tends to happen in IT is that it's never it never stands still so what might have been the best execution venue yesterday might not serve the needs for tomorrow so one of the first and biggest use cases that our respondents identified was the ability to migrate workloads as needed between on-premises and public cloud environments so one thing to keep in mind about cloud is that the migration might be a one-time thing kind of lift and shift one and done that's it or it could be a continuous process that an organization might be using to optimize the user experience with the workload touching on application performance data residency issues cost lots of different issues that might determine that a workload is better situated here or there and that's the flexible workload placement best execution of use use case in the second slide here and then there is also the whole run anywhere factor and increasingly we're seeing that that's a big driver for organizations as well and that comes into play in the fourth from the bottom bar here compatible environments for the development lifecycle that's about 24% of people identify that as a key use case and increasingly we're seeing this as important because what a lot of organizations want to be able to do is do tests of pre-production staging and then production in compatible environments across that entire application development lifecycle so if you're an organization and you see applications for any one of these these particular use cases across your workloads a workload environment then hybrid is a good choice and a good strategy overall for providing a flexible framework for your IT going forward and then this next this next slide looks more explicitly at some of these best execution venue considerations how do you decide which workload needs to go where so to get some answers to this question we asked our panel about the factors that are most influential in determining workload execution venue or location and anytime you ask a survey question related to IT it comes as no surprise that cost and security end up being the top rated factors for driving any particular type of behavior and then the third and fourth factors here application performance and platform reliability it will also play into the whole notion of where is a workload best situated to operate it could be the case that a workload would be cheaper to run in a cloud environment but it wouldn't operate very well because it has to interact or draw data from systems located somewhere else and the latency introduced actually deteriorates the application performance making the cost savings not even a factor at all and this is a good way to think about your workloads in terms of where they should go where they should run for a workload that is maybe non mission-critical the cost aspect of of that workload might take you to a public cloud environment but one thing to remember here is that public cloud is not always the cheapest environment some of the considerations that have to come into play are related to existing investments in IT infrastructure on premises of latency considerations governance and data sovereignty issues might make the choice for you in terms of where the workloads have to reside but taking a holistic approach to the best execution venue for any particular workload is one way to ensure that you have an optimized IT environment where cost security and performance are optimised across the range of choices and this is a key point to make as far as IT transformation as a whole IT transformation is complex anytime you're trying to create a new way of managing and executing applications in your environment it's not going to be a simple task but the wrong way to think about it is to think about how do we resolve this complexity the complexity isn't necessarily something to be resolved because the way we look at this at 451 research is that you end up with a situation of willful complexity simply due to technology innovations we have cloud that came along as an option for IT X I see workload exit fusion and we have cloud native technologies coming down the pike there are just a lot more choices for running and running and optimizing your IT so that's the wilful complexity part of it capabilities but then there is the unintentional complexity of all of this IT innovation goodness which is how do you control all of it how do you manage it and ultimately it comes down to visibility when you're able to run workloads in multiple different IT execution venues you need to have control and visibility over all those things to make sure that you know governance is in place application performance is optimized for that particular application and that security and governance are ensured so the ideal situation is you optimize the balance between capability and control and how do you do this is this something that an IT organization has to deal with on its own no you have managed and professional services which can be brought into the mix to help deal with this complexity and optimize the balance between capability and control and one reason bringing management professional services into the mix is really important is because our research has shown that there is a lack of IT skills related specifically to cloud cloud skills always comes up at the top of the list of skills that I see organizations are lacking in their internal customer base either you don't have the resources at all or you don't have enough of them and a lot of these resources have to do with being cloud architects cloud platform expertise cloud security expertise and also DevOps these are things that are standard IT capabilities that they need to be relearned and reformat it in cloud environments and one thing we see here is that managed services can help avoid the roadblocks and get around the traffic jams that are caused by IT transformation and skills gaps in certain areas and one of the biggest areas we see for growth in the next couple years is day to day operational monitoring that whole day to cloud transformation execution phase of you know steady-state operations and you know managing is normal but with a hybrid IT environment and another big area is security for cloud workloads and data doing that in an ongoing basis as I mentioned everything happens differently in clouds the new services require some new IT skills and then optimization of cloud infrastructure is another big area of growth in the next couple of years cloud migration and transformation is not a one-and-done process it's a continuous process that management professional services can be brought into to help with and to help optimize that balance another thing that we're seeing in this space is that IT environments which are currently quite manual are moving towards more of an automated and automated foundation most companies now have mostly manual IT right now there's not a huge amount of automation in IT environment but looking forward in terms of where investment is going seventy-five percent of organizations plan increases in the NIT automation in that realm over the next twelve months again this is something that managed and professional services provider can help with automating a lot of those processes and bringing in cloud as one vehicle for that automation and you know just wrapping up here of one of the main points is that every company is at a different point in the cloud journey there's no such thing as a typical cloud journey for any organization and the overall direction of travel is from operation centric all about the IP UPS infrastructure aspect of things to something that's more developer centric more about the applications where the infrastructure is there to support the applications rather than the infrastructure being the means show and right now a lot of organizations are in this rico's and lift and shift fees where it's all about doing an inventory of the stuff you have in your old house to figure out what makes most sense to move to the new house and one of the key things we're seeing is in this phase is ensuring that you have visibility ensuring that you right-size your cloud resources properly and that you have policies in place that address shadow IT by handing over the keys to some extent and allowing end-users to resource some of their own IT requirements and the next phase we're seeing is refactor modernize reap lat form once you get to the new house how do you make things work more efficiently a lot of that has to do with automation of the services provisioning visibility across the IP landscape to eliminate handoff the cross teams and tools and also being able to leverage cloud architecture in a way that enables business and also enables the IT department to serve as an internal service provider to the company and then finally there's be the stage of cloud native and all about rebuilding you know at this phase what you've done created a consistent platform for run anywhere type of applications you kind of have an operational model in place that gives you the flexibility you need to source new capabilities but also the stability that gives you the visibility to manage and monitor and also secure your IT environments and at this stage we move from cloud infrastructure management to cloud environment management where it combines the applications and the infrastructure and starts to bring in some cloud native capabilities like containers and serverless and to just wrap up my piece of things one of the key takeaways here is that digital transformation it eventually simplifies IP but there are complications in the long term that don't so much need to be resolved as the balance needs to be optimized and there's no one cloud to rule them all but flexible IT environments deliver the best value and that's a hybrid IT environment that offers maximum flexibility when you have hybrid IT environments you have of applications and runtime environments and different locations and data repositories in different places you need unified management and a single view of the truth it all has to happen it all has to happen as an integrated orchestrated system and then finally when you're looking at vendors to help you get to this hybrid IT nirvana you need to look at vendors and service providers that have open approaches that allow for a broad ecosystem of partners to plug in to provide the best opportunities and best optimize costs and resources for optimal growth in a digital transformation world and with that I will pass it off to Jeff very good thank you very much Melanie hope everybody's doing well today I wanted to take a little bit of time to build a bit on what Melanie walked through in the concepts that she discussed around best execution venue the different venues in the IT world today and a bit about that that real estate problem she was talking about about moving from site to site as we've talked with customers over the past number of years what we found is being able to take these complex situations and really bring it back to something that they can relate to in their everyday life really helps them understand and plot a strategy that Maps along with something they inherently know so over the last certainly last 12 to 18 months in particular this discussion around best execution venue embracing the complexity finding an approach that leads you through the complexity and allows you to make the right decisions on workload placement into the proper execution venue have been a very crucial part to our customer success so one of the top tracks that I often leverage to work with our customers is exactly that that real estate type of analogy for best execution venue and that that acronym at the top and the title BV is best execution venues what that's representing so if you think of the typical execution venues in the market today you can relate those to real estate concepts that we all know and understand your on-premises legacy system is a lot like owning building or buying a traditional house it's something that we've all had we've all lived in or perhaps we have it in our future of something we would like to do and we really understand that is a place where we have a high degree of control we're able to choose the finishes the style so on and so forth of how we want that house to look and operate and support the workloads that we have in some cases we may consider another type of on-prem that might be modular or prefabricated in a lot of cases I equate that to a private where you may have a cloud environment that is more tightly integrated perhaps comes with a set of snap-in services based on the fact that it was a standardized build if you will I saw what jokingly refer to a posted private club as living in your parents house in that case I'm really just occupying a room occupying some space within a larger residence that then has services attached to it and the owner of the house is the really one that is driving perhaps some of the decisions around services I'll come back to that a bit more later just to clarify what I mean there as been getting to the public cloud world you can see the different options there around infrastructure as a service similar being to renting a house platform as a service being similar to renting an apartment or condo where there's more services included and our standardized part of that residence and I'm really just enjoying the features as opposed to having to make as many decisions about how to implement the features and then at the other end of the spectrum from the on-prem legacy buying a house I think of software-as-a-service as being like staying in a hotel where for me it is all about the features I'm not making really very many decisions about how it was put together or how the services are assembled together I'm really looking for a specific set of services features and capabilities and I just want to leverage them through my use of it so that's the way that I equate all these different execution venues into different real estate things interesting to think of it that way because it makes it almost easy to think or easier to think about some situations that may or may not make sense so for example would you buy a house for a short term vacation or would you rent a hotel room or or subscribe to a hotel room to live in for a number of years those types of things just on the surface look I'm a very easy conversation to say yes or no and understand the implications of that in addition to the venue itself we also need to think about some of those different lifecycle activities lifecycle phases some of the things that Melanie touched on earlier and I equate them similarly to parts of the IT world so moving is like migration unpacking all those boxes is deploying infrastructure arranging the house decorating the house is same as integrating where I'm taking my belongings and making them a part of the house and figuring out how they work well together remodeling the house is easily seen to be something like application modernization negotiating a new rent refinancing my mortgage is part of the cost optimization connection and then perhaps the one that we in most cases are most familiar with the operation site when I'm living in a residence that I've chosen when my workload is in a particular execution venue the day-to-day running the length of time that I'm leveraging that environment is that living in operations state let's dive into that operation site and think about what I'm thinking about venues and those features and then thinking about the lifecycle phases and what that means to my workload and I break down those lifecycle phases into activities now I can start to build things like total cost of ownership models and feature models and do somewhat of that environment comparison to really embrace the complexity and understand all of the underlying details in the complexity to help drive the proper decision of for our workloads so if I think about the one of the operations processes that's near and dear to my heart is I still own my type of person who cuts my own grass I own a legacy house I like to cut my own grass and it's a choice that I've made and so when I think of on premises some people like to cut their own grass as an operational process some people like to outsource the cutting of their grass - perhaps a service agency that will do your lawn service in hosted private cloud living in my parents house I might cut the grass I might choose to cut part of the grass to help them out or I might ignore cutting the grass and leave it to the owner of the house to determine how the grass is cut in infrastructure-as-a-service and this is something that as you are moving further into cloud I would definitely encourage you understand you really need to understand in the contract who has to cut the grass because with different providers of house renting or different service providers of infrastructure-as-a-service what's included in what's not included very much can differ based on the vendor and on the agreement you've signed and at what point in that vendors lifecycle you signed an agreement platform-as-a-service of course the glass cut is included and software-as-a-service I just look at the grass it's beautiful grass I love how it looks and it enhances the features and in the enjoyment of me leveraging that venue now realize this is a bit light-hearted so let's cut a bit to the chase so if you think of all these things as choices I make on how I procure or consume services related to the venue that I chose each of those then has a feature set and a cost and this one grass cutting activity is just one of the operations activities I need to account for I need to account for pest control utilities internet access TV service snow clearing all of these things all of those feed into the cost basis that I need to consider for this combination of work loaded and venue so if we continue to blow that out in the real estate analogy the TCO of operations is pest control Plus lawn care plus utilities plus snow clearing in an IT term that could be security services plus performance monitoring plus power plus backup now think again that we had multiple lifecycle phases operations migration modernization so on and so forth each of those has a level of features and the TCO and so all of that complexity needs to be brought in taken into consideration as I'm choosing venues for my particular workloads now as you saw in a chart that Melanie showed earlier cost and security were one for number one and number two so we talked about cost certainly you can inherently understand that there's some security aspects to the decisions I need to make but there's lots of other reasons so if cost is only one reason this chart also from one of the four five one research surveys gives some other common reasons that will influence your best execution venue choice such as business growth perhaps you have data center assets that you're consolidating all of these things need to be brought into consideration so where I'm leading with all this is that there is a lot of complexity and to think of this as being a situation where I have many workloads in my estate within my bi overall landscape of a business I need to have this type of analysis mindset to determine features venue services costs and other features along the way and to do that I really need to take a standard approach so this is kind of the one neck version of a wheel of fortune we have our own set here and in this case this is the approach that we use when we work with customers to help them to determine best execution venue across their portfolio of applications and a lot of what we're trying to do here is to tackle a lot of the data that I or gather and analyze the data I was describing before identifying needs setting the governance understanding the application portfolio I am having to deal with looking at business value technical fit that very important assessing of TCO at that detailed and comprehensive layer and then coming up with a scoring methodology to let us figure out not just what applications are the most important for me to make decisions on but then can those priorities indicate which venues I need to gain better skills in sooner rather than later and where do I need to just make my service decisions related to those venues from there I can determine placement of the workload in the venue and then I continue that circle of both through sets of applications and also over time and working through my business so let me take you through just one example here where we've worked with a customer in a best execution venue scenario where they were influenced by a number of different factors and just give you a little bit of a case study of what happened and how they made decisions how a service provider was involved to help them along the way and a bit of a few interview on on where their journey will lead them from here so this customer is a food and beverage manufacturer that has a very typical portfolio of applications and in particular one neck was engaged to help them with their ERP environment at the time that we first worked with that customer ERP for them was moving into his mood from an on-prem environment and moving into a hosted private cloud environment that was a decision they made more by their gut at that time than perhaps the comprehensive analysis that that were indicating here is a best approach now so at that point in time we worked with the customer to move their ERP application manufacturing supply chain planning finance inventory etc etc etc moved it into a hosted private cloud that hosted private cloud was provided to them in a concierge level of service meaning that they play they paid a known fee on a monthly basis and the hosting the administration the monitoring the performance management the database management so on and so forth was an included set of services in that overall hosted private cloud that platform has served them very well over time but one of the influences they had in their business cycles is that the software vendor that creates or develops at ERP for them made an announcement that the on-premises shrink-wrapped version of ERP was going to be moving out of that type of architecture and into a SAS architecture and all customers had a run way of time to understand what that meant to them and to begin the process of migrating their configuration their data from the older architecture into a future view of a SAS architecture so this customer engaged us as a provider to help them understand what that announcement meant and help them plot a long-term roadmap of how they could move from where they were to where the vendor needed them to go an additional complication was through the middle of this roadmap which I'll talk a bit more about in just a second that company was then acquired by another and so they had more influences of different application portfolios different priorities different scrutiny on cost all of the things that needed to come and need to be considered as to think about where is the best place for this ERP to operate and what level of service does this customer need from their providers to make sure the ERP is performing for the business so what this customer chose to do is you'll see down the insights the first one there we help them work through a qual crawl walk run type of roadmap where we could say crawling is moving from that initial hosted private cloud their next crawling stuff was let's put one module of our ERP into the SAS environment into what the future state will be and integrate it back to the hosted private cloud environment in that hybrid model so in that case they were able to limit what perhaps learning curve they needed to accomplish and overcome in moving in too fast they isolated it to a certain module that was relatively isolated and able to operate on its own and just needed to share data with the rest of the large ERP and it allowed them to gain more information gain more knowledge around how SAS works what the cost models look like what type of skill sets they need what type of vendor ecosystem they need to support that environment and on we went their next step beyond that posted private cloud core with a module out in SAS was to pick up the hosted private cloud version of the software and move it into an infrastructure as a service environment so we essentially did a lifting shift of shrink-wrap software from within hosted private cloud procured a number of VMs and other capacities within infrastructure as a service and shifted that application into the public cloud in a Naiad state that now allowed them to gain more knowledge on what does this now mean to us on how our users access the application how it integrates to other backends what the cost of Aya's versus the SAS experience they had with that one module would become and so that continued on so they have moved into that state of public cloud I as resident software that then was connecting to ace as resident model excuse me module they found a number of interesting things there you'll see in the third insight there actually were some limits to scalability one of the things that people embrace about public cloud is the ability to have a high degree of scalability the challenge they had was not whether the public cloud would support that or not but the ERP the fact that they had done a lift and shift of what was an on-prem people saw piece of software into an infrastructure as a service venue they now had architectural limits on how they could scale how many nodes they could have how they could share resources across those nodes and keep the ERP functioning at the level they want that then led us to discussions and work and activity around resource optimization within the public cloud cost optimization and leveraging the right products and SKUs in the public cloud networking connectivity between their on-premises customer based employee base their set their eye as ERP and their SAS ERP so you'll see if the last - one of the keys for them was monitoring getting that single view across all of these venues so they had these complex decisions to make needed to understand level services now they needed to make sure the performance was visible and understood across all of these hybrid venues and then also that cost optimization was key in both understanding their cost controlling their cost and making smart decisions as they move forward on what services they procure next their next step is to actually move everything into fast they're not quite there yet but a lot of the work that we've done together both to do that crawl walk run understanding of the environments understanding of the complexity of cost service so on and so forth has really helped to prepare them to move forward into a SAS destination so as you're working with your service providers one of the things I would encourage you to do part of my role here one neck is around portfolio strategy and to help decide and direct where should we put investment as service provider to build new services to meet our customers needs as the IT environment and IT world is evolving so as you're working with your service providers I'd encourage you to understand these same types of things one of the first things that we do is we look at the chart that Melanie had showed earlier what are some of the top factors that indicate which venue is chosen things like cost security performance reliability so on and so forth your providers should be looking at those factors and figuring out what services can we bring to market that address each of these factors how can I help my customers understand grain visibility to and optimize their cost how can they reduce risk in a security world how can they predict and control and understand their application performance so on and so forth additionally beyond just the big factors of cost security performance and so forth when you bring that down to the actual services that the service provider needs to bring to bear these are the types of things we are commonly than intersecting with those driving factors most customers are asking for a certain set of services from their service providers whether that is monitoring whether it is application management optimization and consulting services backup and dr all these type of reasons then need to be intersected with that cost security performance and reliability set of driving factors to come up with the right portfolio in the right venues with the right level of services as the menu of options to meet the customers needs and that's really where one neck has arrived we look at these different services we have in our portfolio we in a lot of cases will arrange them by the type of venue that is in play and then we'll describe a set of services so these are just some examples in an on-premises world in a lot of cases we'll do remote managed services in a hosted private cloud venue which we our product name is rely out in that case we include a lot of services in a concierge style so that we are providing a known quality of service of known amount of visibility within that was to I have a club venue in the public cloud like in something like Microsoft Azure you're looking there for your provider to help you with managing those environments since Microsoft or Amazon or Google or someone like that is providing the actual underlying capacity you need somebody to help you manage that environment in addition that those last two is more of the consulting side of the world helping you with strategy and approach to understand and embrace the complexity help you with Road mapping portfolio analysis and also that as Mellie indicated very quickly growing very popular service is around cloud cost optimization understanding what the costs are in public cloud understanding the bills and how you optimize those environments and then over time you should see your service providers improving their service offerings attacking application performance attacking platform as a service and software as a service both in a cost and a risk management perspective looking at vertical industry alignment to their services so again they're meeting you with your business needs your venue choices your service needs and meeting into those different complexities of cost and workload placement decisions so those are just some of the things that we are helping a lot of our customers worth today and a bit of a view on both how we are evolving our service offerings and how I would recommend you work with your service providers and ask them what they're doing to improve and enhance their portfolios to help support and meet your business needs so I am going to pass it back to Kristin because I believe we have some questions in the queue for us to work on an answer between Mellie and myself thanks Jeff yes okay just a quick reminder if you do have any questions just please type them in the box on your screen but we do have a few that have come in so the first one is there any research on how the cost tested when going into the cloud for example from capital to expense bandwidth um one thing that we've seen in our cloud economics research which is called for 50 runs clouds price index is that a depending on the application in the use case a lot of times bandwidth can actually be your biggest expense when you move applications and workloads to a cloud environment and one thing we've seen is how colocation can play a role in mitigating some of that bandwidth expense by using managed cloud services and kind of co-locating your your your workload environment with in a third-party data center that also has direct connectivity to the cloud service providers in some ways you can ship that bandwidth expense equation of you know on to interconnection cost as opposed to straight bandwidth costs paid directly to Azure or AWS def did you have anything to add on that no I think would you that's exactly the way that we've seen it as we've worked because I think that's what you spoke was covered it very well hmm okay great so Kristin do we have any more questions we do next question what comprises the hosted private cloud maybe I should take that one so in in hosted private cloud what we commonly see and I'll talk about a couple of generations because we're actually seeing some new advances and new platforms come out in the hosted private cloud market a traditionally hosted private cloud would look like or what would be made up of a converged infrastructure platform that was resident either in a service providers data center or perhaps co-located in one of their partners data center and you would normally consume hosted private cloud similar to the way that you would consume infrastructure as a service from the current hyper scale public cloud providers there of course are many different ways it can be consumed in for example in the way that relied was presented to that customer that I described earlier hosted private cloud was included in their overall application management engagement so we worked with them to understand what application are you needing let's then architect pieces of the hosted private cloud to support it and then that was all provided to them as a single set of services if you will but in most cases the generic view of hosted private clouds you'll consume it in an infrastructure-as-a-service way where you can purchase VMs you might be able to directly access their storage you may be able to leverage it as a backup or DR type of destination many different permutations of that and in most cases they were based on one of the big hypervisors either a VMware or hyper-v or perhaps an Oracle VM or some of the ones that we commonly would see or have used in the past in our hosted private cloud what's coming up next is with the generation of hyper-converged infrastructure in the market and the maturity that is achieved we're starting to see many service providers move from their prior generation of converged infrastructure based hosted private cloud where it really was about the infrastructure and moving into hyper-converged environments where it's really about software and services and so you'll begin to see more and more providers providing hosted private cloud that looks and feels more like perhaps the platforms of service offerings that are coming from the likes of AWS and Azure where you're able to not just by infrastructure capacity but perhaps subscribe subscribe to a service such as a platform database maybe multi-factor authentication and those will be provided to you more at a service level and behind the scenes that will all drive a set of software-defined infrastructure networking security connectivity capacity so on and so forth hopefully that answer the question if you have additional thoughts on that one um just to reiterate the point that I showed in my part of the presentation is that a hosted private cloud is increasingly becoming a popular execution venue for workloads and the thing to remember with posted private cloud is that sometimes you do have workloads that require dedicated capacity that's not delivered on a shared tenant basis so one way to think about your workload estate is to think about workloads that have pretty steady state will define capacity requirements and consider those perhaps as candidates for hosted private cloud where as workloads with more volatile capacity requirements and peak loads maybe consider those more a candidate for public infrastructure as a service cloud offerings Kristin can we get another question yes I think we have time for just one more so last question does one neck offer vCenter access based HPC I actually was just typing up an answer in the QA block to that question and it's a it's a bit of a question that I would want to answer but it want to answer with maybe it depends of it the question I have in this is when we say specifically vCenter access based I'm not sure what level of access or integration to vCenter is needed in this case I will say that from a hosted private cloud perspective products that one neck has in market today and will in the future there is a number of service offerings that are VMware based where vCenter is a part of the infrastructure but I would need to know more about when you say vCenter access based I'd need to know more about what level of access the the end customer would need to the vCenter what type of integration they would need to their VMware environment so on and so forth but I'd say that there's definitely a possibility we have a match there but I just need more detail goes on exactly what level of integration and what level access would be needed there so perhaps we can follow up well mess with person yeah great well thanks again Melanie and Jeff and as a quick reminder the on-demand replay of this webcast will be available shortly and on behalf of OneNeck IT solutions and 4-5-1 research thank you again for attending and have a great day bye everybody

2023-09-24 03:08

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