CIO Insights : Sameer Kulkarni, CIO - Core Integra | #TechHerald

CIO Insights : Sameer Kulkarni, CIO - Core Integra  | #TechHerald

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Transcription : Video Interview  The TechHerald Core Integra Pankaj: Let's start you know by asking  you as a CIO how do you see the role of   IT invention in junction sense in the space of  compliance and regulatory how do you think IT   playing role in conversation on having your  customer and you know offering services? Sameer: Since we are into Compliances so when it  comes to compliances, we manage all the regulatory   compliances so as a CIO I have to manage all IT  compliances of the organisation. Thats keypath   so since we are a national player for the entire  regulatory technologies in the in the market I as   a CIO, I have a policy where I need to make sure  that the data is secure and we need to provide the   best solutions in the regulatory tech technology  because we don t see much of the players are much   of the applications in the market so I don t have  a benchmark. I don t have a reference point where   I can refer something and build. So I need to  keep looking at new things and start building new  

things based on the feedback and the requirement  from the market. So that is a challenging part   what we have and we have regularly changing  compliance from the IT as well as the other   regulatory compliances so being up-to-date with  that is the major part of my job so where I need   to keep us as well as the solutions up to the  current compliances that that s information Pankaj: What sort of policy you follow  or approach you have or strategy in   a way for cloud use cloud mobility  what is your overall on broader way   of leveraging this kind of technology for  internal as well for serving the customer Sameer: We started we started with a standalone  server standalone systems. Then we slowly moved   into AWS cloud so all our environment production  environments are in an AWS cloud for all the   security reasons and higher uptime and the best  technology then we started moving. I'm proud to  

say that we are the first customer for Jio Azure  For implementation so we are planning to move few   of our new Servers into Azure area so that we can  be on the cloud with multiple operators so that   at one point of my for my client so they have the  hundred percent access at hundred percent of time   so we implemented in as a Core Integra, IT  policy that we have enabled ourselves and   before the Covid that we can work from anywhere  so what we need. We need connectivity and security   security so we implied security policies and  we in most of our offices we don't have any   PCs are LAN connectivity, everything else on  our Wi-Fi base, our wireless technology. The   idea is to have a seamless office and no matter  what's happening so we can serve a customer all   the time with a hundred per cent service. So the  whole idea is to bring everything on the cloud,   the secured cloud and since we handle most of  the secure data for PII data, So security is a   primary key so the goal is my employer should be  happy to work from anywhere and my client should   be in the peace of mind that our data is safe with  a control CTRL F or the Core Integra the products.

Pankaj: You Touched on the Security aspects so  what is your view or what sort of practice you   follow generally in terms of data security or even  from the cloud security perspective what is the   foundation that you are using or you know you are  working to ensure that security remains top notch   and no breach rule. Those kind of incidents are  very very less or can be controlled or managed. Sameer: So for this, this is so ISO-9001 27001,  2022 certified company and we try to office all   the policies. So for example, none of my products  are accessible without the VPN. If you as a client   you are accessing my application, you can access  through from your designated Networks. Only you   cannot access from outside. For example you  are my client so you want to sitting in your   office with your secure zone. You can access my  application using your IP. Only. So Sameer is  

the one employee who is sitting somewhere else so  he has a IP restriction so we have a restriction   at the user level, not the organisation level  at the user level. I can restrict that who can   access what kind of data and we track all the  data which is being transferred from the server   within the server and within the system also so  example we use Bitdefender Kaspersky to protect   us from all the all the antivirus things we have  a rule control on the data move also with a DLP.   This gives me some comfort zone. I cannot say  that okay everything I cannot leave it on a   technology so there are when you say the loses  nut in your car is the one who is holding the   steering. So the same way the technology can be  anything but the user has to be trained and they   have to be. They need to be trained in such a  way that they own the responsibilities that I   am managing my data. It is someone else asset for  this week regularly, we connect training and info,  

security training and internal audits & ofcourse  we have external auditors I cannot say that it is   a breachless but we have a very less breaches or  we can say always towards Zero beaches. That s a   policy what we follow. It is mixture of technology  and the human resource is not just a technology. Pankaj: How much you pay attention in  terms of mobile application because lot   of mobile devices have been used so  how are you leveraging or still the   application are accessible on traditional  devices like laptops and computers ? Sameer: We are in a kind of hybrid part. Most of  our applications are accessible by laptops only   for the heavy processing data but I can t ask CEO  or HR Head of the company to login from laptops,   they can access dashboards and reports on  their phones where you see them but you   cannot get the complete data as it s a report  and we have restrictions on Mac ID and IMEI   numbers so where we can restrict the access of  all these data on their devices. With respect  

to our employees we don t have access of  any data on the phone except for senior   management people other than that they have to  use the laptop as it is someone else s asset,   Someone else s data. We implemented mobile  security applications also and VPN clients   also if at all you need to access data on  my phone like you know enable the VPN and   access all the data so when we enable VPN  it disables all the controls and you cannot   download anything you can just view everything  so this is how we manage at Core Integra Pankaj: What would be the strength of your   employees and customers that you  are serving at this point in time? Sameer: We cater for 500+ customers across  India and 30+ domains and as a Core Integra   we are into multiple dimensions we are into  staffing also. We have 15000+ employees   including staffing and core employees are  hundred and fifty and we have a subsidy   called Core Integra Global Solutions it s a  pure technology company & where the CTRL F   is our flagship products almost 50 dollars who  manages our internal applications and supports. Pankaj: And what sort of challenge you face  as a CIO specifically as you are in a domain   compliance technology or regulated technology.  How difficult it is to do you know cater this   domain which is very niche very immerging  specifically in a country like India so how   do you see challenge for yourself with the  technology and compliance and regulations   and laws you know which are happening changing  amendment happening so how do you balancing.

Sameer: It is quite challenging. When I  say challenging it is with people s mindset  also and the government policies because we deal  with the regulatory compliance, strangers now and   then and we have a dedicated team to do all the  researchers and the connection and study about   these new upcoming changes and the policies what  government is planning to implement based on that   our subject matter experts provide us inputs which  will implement in our products and Core Integra is   also into advisory. We are also into advisory  services for compliances where we provide advisory   services to the clients on the compliances part.  So this is all about the compliance part when it  

comes to Tech technology or a people. It is  very niche market. We don t get a people who   are very well known to the compliance and who  knows the tech technology also. So for example,   all regulatory compliance are known by the all  lawyer and law graduates and all they are not   tech savy so somewhere we have to balance them,  train them on the IT part and take a developer,   make them to sit with this compliance expert  people to learn this compliance. Make IT people   to learn this compliance. When I say IT  developer a Performer is a normal form,   so they don t understand what it is so it  s a form of normal form which is available   on the screen register and I said register  what is the register they don t understand   but when it comes to legal person he will  say okay it is a government document. We   call it as a register which is submitted to the  government so there are two issues we face them.

Pankaj: So how large is your Core IT team  that work on core technology, foundation how  do, I mean in your own team  can you tell me about it Sameer: So we have around 50 plus developer  we have product heads we have multiple  product heads. We have multiple product like  compliance product known as CTRL F as purely   compliance. Then we have a product called  HRM management or claims management and   we have application to manage PF trust so  we are one of the few players who manage   large PF trust & These are the tools which  are available as a product as well Service,   so every product is independent Every product  is a different because compliances for both   of them are different for each other. So  my teams are divided into verticals. So   based on the technologies we are in the dot  somewhere in the Java and we are in a Hybrid   other common platform. What we have is a team  of RPA developers so where it is not possible   to build something within the application or  we cannot connect to things directly so where   we reach our RPA tools and RPA team will  build a breach for all this, which is last   date of possessing our data movement between the  two systems so something instantly form RPA tools. Pankaj: And how are you taking care  of innovation and how much are you   experimenting or you see power  or capabilities through AI or   you know automation analytics how are  you levering or at least you see this   technologies is playing role in your field  how do you see the connect that can help? Sameer: It is very very important part to have  this AI and ML in our system. Everything is 

evolving and the one step before going  into all this is automation so we are doing  automation using RPS and we do a process  automation then we build RPS around that so  we will save a lot of time and effort  and human error based on these RPS we are  implementing AI/ ML-based models which will be  coming into the market by mid of coming financial   year where the users can manage many things by  their own and the data can be safely managed and   handled without any hassle so ML is very important  for us because we are dealing with a very large   set of data. For example when recently there  was a case where we did a higher pension scheme.   Government announced the higher pension scheme  for all the pensioners so we had a lot of data the   huge set of data from 1995 to till date. It s the  last date. It s a very good opportunity for build   analytics around that which helps our customers  to take a decision on how things move from 1995 to   the day and how it is going further, so that helps  us in building our own set up. And as I said AI ML   is everything for the future, we are trying to  implement as much as possible AI in our systems,   we have our own products which is coming up in  few months which will help our domain people   who can use their systems, when I say our domain  specifically, The compliance people what we have   seen is not a large tech savy people, it should  be easy to use and it should be understandable   by the people who are non-techies. So we are  coming up with somethings in our products. Pankaj: So this product will be more of a user  friendly, individual placement of your products ? Sameer: Yes, so these are the product under the  compliance domain. Compliance domain itself is a  

bit complex, and when you say compliance  the people get a bit scared of things,   hesitant to get into that, if Law says it be  like yes, I will follow it , but we have to   make these things easy so people understand.  So we are trying to make things uncomplex,   make people to understand these things.  So we are working on those products. Pankaj: How do you see the technology  and competition in this kind of domain,   at this point of time, especially in the  market like India, How many challenges you see,   competitiveness compared to similar kinds  of products or how do you see the entire   landscape when it comes to compliance tech  or regulatory technology market in India? Sameer: When we talk about the competition,  we have very few national level players in   the market, in the competition. We have a lot of  regional and local competitors, who processes,   but this is not an organized sector, it is purely  an unorganized sector, and where we have a lot of   opportunity to grow and a lot of opportunity  to make life easier with digitalization. So   we have a good scope and a good competition also.  When it is an open road, it is up to you how fast   you can drive, so we are facing the challenges on  that and since we are having 500+ customer bases,   many of the changes are based on the clients  feedback, that helps us in a large scale.

Pankaj: Are the offerings  available in the English modules,   are in vernacular available for your client? Sameer: To be specific, our products are in  English and all the registers are generated based   on bilingual, based on that particular state, we  need to have registers in English as well as the   local language also. Based on the government  policies, many states they expect bilingual,   but many states they are okay with English, so  we support both. So it is like an ISP for us Pankaj: You did mention it was a bit unorganized,   so how do you see the compliance segregation  bit of unorganized can you just touch on that? Sameer: For example, large organizations which  have presence in PAN India Who are trying to   manage other compliances. And one day one client  they get a notice from the government so will   remain in that client only the central head  office will never come to know about that until   and unless that documents come to head office,  And in our product we have centralised management   system where anything happens in a any of the  sites just they have to upload their document to   their system the central compliance team which is  seating in their headquarter of their company they   can managed it and they can legal team sitting in  a central based they can manage all this thing.   They don t need to know be in the spot we cannot  have a compliance team every offices they have   so many of the place what they do they know only  within the local state or restrict they don t know   how it is managed when it is a centralized  system so that is way we play key role.

Pankaj: Okay and you know Lastly, I want  to ask you what stuff of IT project you   are working or you know you have in pipeline  going to ahead in 2024 you see want to build   internally servicing and offering you can give  a brief on those idea that are working as a  CIO in terms of bringing  innovation using technology Sameer: We are working on a few products,  first thing enhancing our product to the   latest technology building all has much as  possible we are trying to invest on a AI   based things so that makes like easy and it  will be easy for people be used and since we   are seeing a large change a huge change you  know all the compliance from the government   so we are building agile system which we  can adopt the movement policy are coming   into the picture we can change it and we  can Make it available for our customers   so that is we are building a more regulatory  system which is not available in the market.   As of now so on the new reporting system which  Government is expecting on sustainability. And   we have RFPs for few of the critical processes  where you don t need a human intervention,   make it run so that my human capital can be  utilizes in a better process in a better places,   so we are trying to Automate things as much as  possible and my human capital can be used on   critical and complex application projects. So this  is what our benchmark for the new development.

Pankaj: And lastly you know you mentioned  about the system so how are the ESG elements   playing in the corporate sector how are the  organization Where is your own interaction   with your clients and customer, How  are they aware or are ready to pay   more attention to the ESG as part  of corporate strategy or planning Sameer: Many of the organization you know  happy to adopt the ASV parts and earlier   it is their some people are religiously  following some people where okay. I can   follow when somebody ask me now the trend is  changing. People are now going into more with   proactively. They are getting all the things and  their happy to explore new products in the market   and they are happy to see now earlier,  the compliance was like okay if I m not  Compliant I'll pay the penalty, how much money  I will lose. I lose some money but now it is  

a brand value if I'm not Compliant so it may  damage my brand value so it is people taking   it as a pride to be Complaint so not to see  one rat anywhere Table they want to be. I want   to follow the rules and regulations as much  as possible and try to be on a right side of   the law so that save their brand value as well  as they make lives easier with the management. Pankaj: With that we are done thank you we are   taking time and hopefully we shall  Talk Again, thank you. Thank you. Sameer: Definitely we ll talk again Thank you.

2024-02-15 15:15

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