Hello. Everyone. Welcome. Thank you so much for coming to our spotlight. Session for G suite here on day, two of next, my. Name is Andrew Stillman I'm on the product marketing team for G suite and I'm here today to talk to you about how G suite is driving transformation for, businesses, and to, share with you some of the newer products capabilities, that we're building to make that transformation even better I'll. Be joined by my colleague Sam Levani who'll talk to you about security, change, management and how to quantify the business impact of G suite and then. We'll be joined by Jerome Gatto from the G suite amia team we'll have a conversation with a G suite customer, hilda, clear to talk about the transformation, that PwC. Has experienced, with G suite. So. Customers, move to G suite because, they want to reimagine, their business I know. We used the word transformation, a lot at this conference in this industry but, when we talk about transforming. Work this isn't just, a technical, transformation. This, is bigger than just moving from on-prem, to the cloud this. Is truly driving, a cultural, transformation, that completely rethinks. The way people and your business can work. So. Why is this transformation important. Look, you're all here you all know that change is all around us it could be new, competitors, that could upend the status quo new. Technology, that could give you an edge evolving. Customer, needs and expectations. Businesses. Need to change to stay competitive you. Need to be able to adapt, in order, to continue, to innovate and succeed. So. What's holding people back what's, holding businesses back from driving this change. Often. If legacy, tools, legacy. Tools preserve. The status quo they make it harder to transform. Think. About individual, work being done on a desktop people, emailing, files, back and forth version, final final V to final, really this time final, data. Is siloed, oftentimes. Institutional. Knowledge gets lost, that. Could actually be really helpful in decision-making time. Is often spent on repetitive tasks, people, spend hours and hours digging, through emails trying to find files rather.
Than Actually doing the job that they were hired for. So. This is inefficient it's not a great use of people's time but. Within that it, also kills morale it's very frustrating for employees, and can lead to a disengaged, workforce. You. Need to have a cloud native solution, to actually drive a real change that will solve these problems, and, that's, where G suite comes in G. Suite reimagines. How businesses, work by. Powering teams to be faster, smarter. And more, collaborative, than ever before fast. Smart, together, these, are three key benefits of transformation, and we'll talk about each of them in a little more detail in this session. First. I just like to tell you about some of the incredible momentum that we've seen with G suite there. Are 1.5. Billion, people around, the world every, month using, the applications. That are part of G suite there. Are 90, million students. And educators using, G suite as part of their educational, process, these. Students, are the workforce, of tomorrow they. Enter the workplace and they, expect, to be able to work and collaborate in, the cloud as seamlessly. As they did in university and. As. We heard earlier today we. Have over five million, paying, companies running their business on G suite and we've added over 1 million in, the last year alone. This. Includes digital innovators, companies, like delivery, mons, o and Spotify. Who. Built and scaled their businesses, with the help of G suite, it. Also includes many, established, market leaders who turn to G suite to really drive a true transformation, this. Includes, respected, enterprises, like PwC, Carrefour. Fiat. Chrysler Roche. Airbus, and many others these. Are companies that are trying to invest in their people to, set their business up for future success. So. The first benefit, of transformation, that I talked about make, it fast. When. I say fast I don't. Just, mean speed at an individual, level that's part of it though saving, time getting. Your work done faster, but. It also means your company, can move faster think of bringing. A product or service to market more quickly than your competition but. You know being agile, in response, to new threats how can your company make it fast. Gant. Is a great example of this, several. Years back they wanted to open a new store here in London a flagship, store on Regent Street. Is a process that typically used to take them 12, months from start to finish that's a long time but. They were able to do it in just three months because with G suite their, teams in three different countries they had design manufacturing. And operations, teams in the UK, Sweden, and Portugal, all of these teams were able to move quickly and be on the same page with each other they're, able to work in parallel paths. This. Happens often in G suite and G suite teams can work in parallel because, it's real-time collaboration. Built. For the cloud it's not collaboration. Bolted on as an afterthought, it's really at the centre of the way people work in G's wait, only. One version of a file or a document, no, waiting for someone else to send you the most current version no, finding, yourself locked out of a spreadsheet that's being edited this, means you can quickly reach consensus. And make decisions, as a group that's how companies like Gant are able to move so fast.
We. Also want to save your employees, time by, integrating with the different SAS services, that people use on. The average employee uses over 36, different cloud services and that, can lead to a lot of distractions, and context switching which. Is why we've built G's wheat to be an open platform for, enterprise apps to connect to we. Have a robust, marketplace, of add-ons, that includes Salesforce, s ap, DocuSign. And many others so this reduces distractions. Because, you can take action without, leaving, the window so, for instance you might be a salesperson might, be an in Gmail and they're looking at an email from from a customer of theirs and they can update the Salesforce record from directly inside Gmail they don't have to switch screens. So. As you heard this morning in in the keynote we're, very excited to be bringing Google assistant, to G suite to really help you remove friction from everyday tasks, get, more done especially, on the go so that you can maintain more time for yourself we. Have several new capabilities. That we're launching today in beta there's, a URL up there for all of them so snap a photo if you want to join this is available to all G suite customers, starting today and these, capabilities, include, the. Ability to ask Google, what's on my G suite calendar, the. Ability to create cancel. And reschedule meetings. The. Ability to send quick email messages, on the go maybe, you've just left a conversation, and you want to send a follow-up note or you're running late and you want to let the and. The. Ability to dial into a meeting hands-free, this is great for those of you who are multitasking. As you drive. We're. Also bringing Google Assistant into. Meeting rooms with hangouts meet hardware so. For those of you who don't know hangouts, meet hardware is our all-in-one, video conferencing, kit that allows you to turn any room into, a video conferencing, room so, if you have the Asus meet, hardware kits you'll be able to use your voice commands, use voice commands to join a meeting to. Exit a meeting to, dial in another phone number and much, more this. Is also available in beta today 4G Suite customers who are using the asou starred where kids. The. Second benefit is make. It fast. Excuse. Me make it smart we already did fast I'm, trying to go fast make, it smart and, and when I say smart I'm not just, talking, about AI, obviously. AI is a is a key piece of a lot of the magic in G suite but, it's also being. Smart about using insights and data to make better decisions as an employee and as an organization, so, breaking down silos giving, teams access, to information and, knowledge and empowering. Them to make more data-driven decisions. An. Example of this is the company, Yulin which is a global, health care and social services group based in Spain so, they wanted to improve the overall quality, of the services they're providing and, they. Started using forms to capture satisfaction. And feedback from individual. Locations, across their 14 different markets, so essentially, this is information and feedback that otherwise might have been lost and just known in market but, everyone was able to easily submit, it in forms this came from both employees, and also the people they were providing, care to ultimately. This, information, gets aggregated in sheets and a whole team of administrators back, in headquarters can, all work in that sheet simultaneously. Looking, at aggregated, insights from across their different locations, and trying, to figure out the best ways to improve quality of care, ultimately. They, saw a reduction, in complaints they went down by half and they saw double the amount of positive feedback so they were able to implement.
Some Real change thanks to G suite. G. Speed helps you make it smart, by, breaking down silos. One. Way to do this is to bring the power of Google search to, your business. Two. Years ago we. Introduced, cloudsearch this is a capability, within G suite to, help your employees search, and find every. Digital asset, and every person in the company. Now. Cloud, search can also connect, to third-party data, data. Sources like s AP, Salesforce. And SharePoint. Can, all be indexed, that means you do a single, search inside. G suite and you'll be able to pull data from all of those external, sources as well. We. Also want to help you easily analyze. Large amounts, of business data a key way to make better decisions, but. We don't want to just make this available to to analysts, and data scientists, we, want to empower a broader set of employees in your organization, to start bringing data into their decision-making process, so. As you may have seen in the keynote earlier today, we, have functionality, called connected, sheets which. Takes the simple interface, of Google sheets and combines. It with the power of bigquery, so. This capability allows, you to collaborate in sheets on up, to 10 billion, rows of bigquery data it. Doesn't require any sequel, knowledge and it gives you the ability to use simple interfaces like pivot tables formulas. And charts, directly. On a very powerful data set. We're. Also using AI, to. Help make it easy to write fast, and error-free. Last. Year we, introduced, smart compose to Gmail I'm sure many of you have probably used it and enjoyed it this is the feature where you write a few words and it starts to suggest a way to finish the sentence or a phrase you might add, as. We mentioned yesterday in Thomas's keynote this saves 2 billion, characters every, single, week that's, a lot and now. We're bringing this functionality, to Docs as well this. Is available in beta today 4G suite customers, in English it. Helps you minimize spelling, and grammar errors it, can help you build out legible, sentences, from raw thoughts and it's. Great for writing things in mobile on the go where where it takes more time to type each word. We're. Also using AI to. Make spelling, and grammar suggestions, even more helpful. So. Grammar is going to start using as David mentioned earlier today neural, network technology, to catch even more grammatical. Errors, in. Our initial testing we found that 50%, more suggestions, were accepted, by users. Without, any loss in accuracy, so it's great to see that grammar just getting more and more powerful. We're. Also introducing, spelling. Autocorrect. Suggestions, into Docs again this is another functionality. That's currently in Gmail where if you have a typo, or you're starting to write a word incorrectly it, suggests. An alternative. This. Also taps the power of Google search because. As new, words enter the English language our AI, can automatically, figure that out and start to enter them into the dictionary that the suggestions, come from. Not. Only that our. Ml can also learn words and acronyms that are specific, to your domain so, every company Google certainly has a lot of them has jargon. Has acronyms, as phrases, that are only in your organization, and of, course right now if you type that it's going to get a red squiggly underline but. Ultimately our ml will start to learn those words and phrases and even automatically, suggest them to you if you misspell them or must type them. The. Third benefit of transformation, is make it together we. Believe collaboration. A culture, of collaboration really brings out the best ideas, and helps teams work more smoothly around, the globe a great. Example of this collaboration, is delivery company. Based of course here in London they're scaling, rapidly you've probably seen them all over town they're also scaling to a lot of countries they're now in 14 markets, and one. Of the first things they do every, time they open a new office in a new country is they set up hangouts meet because, this is the way that the local team on the ground is going to stay connected to the operations, team in headquarters. Hangouts. Meet helps, distributed, workers have face-to-face interactions. Even if they're on the other side of the globe this. Deepens relationships. This, helps you build trust with the people you're working at this, helps allow remote employees, to feel connected and feel like a part of the team and we're. Adding more and more features to hangouts meet every year so. Some of the things we've introduced recently include, expanded. International, dial and support, the. Ability to have up to 250.
Participants In a meeting. Live. Streaming capabilities. For things like all hands meetings where you can have up to 100,000. Participants and. Functionality. Like live captioning, which uses AI to, automatically, create captions, of what's being said in the meeting this. Is really helpful if you're in a crowded room and you can't quite hear what's being said or perhaps, if English is not your native language and seeing the words on the screen is easier than hearing in a crowded conference, room. Another. Piece of our UK offering, is Google, Voice. Earlier. This year we introduced, Google Voice as an add-on to G suite this is our cloud telephony. Solution, designed. To replace your traditional, PBX, so. Voice makes it easy for admins, to manage. To. Provision, phone numbers at scale to set up call menus and much else it. Also is a very simple, familiar interface for your end users it's. Currently available in nine different countries in Europe and some, other markets globally. The. Final piece of our communications, offering is chat, so. As many of you may know we've been building a next-generation, chat, service that includes rooms, BOTS. And a more advanced chat experience, initially. We had built that as a separate, standalone service but, we're now in the process of integrating it into Gmail, this is in beta today this. Means that all of your team's communications. Are in a single window you don't have to bounce between an email screen in the chat screen you can have everything all at once, and, we. Recently introduced, guest access in beta so, this means that it's easy to invite collaborators from, outside of your organization to. Be a part of your team room because often times you're collaborating, very closely with people beyond, your company. In. Fact collaboration. Outside of your organization is, also. One of the reasons why we've, designed. Very advanced interoperation, Allah capabilities, so. We know that even if your whole organization moves. To G suite and we hope you do or already have there, are still plenty of people you work with who are using Microsoft Office whether, its customers, partners, or others, we've. Made sure that G suite seamlessly, interoperates, with office, so you don't have to spend your time worrying, about coexistence. We. Introduced, the ability to do native, editing, within, G suite of Word documents, of Excel spreadsheets of, PowerPoint, presentations, without, converting. The file so you're not converting it from Excel to sheets and back you're just natively, editing, the I'll spreadsheet, and this. Includes all of the G suite functionality, you love like comments, tasks, and real-time collaboration, while. Maintaining the, file format, this. Makes it easier to be confident about making a move to G suite. I'd. Now like to introduce Amla Ghani to talk to you about security, and G suite change management and the business impact of making a transformation. Thanks. Andrew hi, I'm Sam Levani I look after product security, on G suite now, and you talked about how G suite is helping organizations, become, faster, smarter, and more collaborative, at. The very core of all this is security, so let's talk about it, often. We see organizations, suffered. Due to cyber attacks, fishing. Continues to be the number one attack vector with about 91%, of, attack, starting with a phishing email now. Alongside that, ransomware. Is entries by about 15 x over the past few years and. Attackers. Are constantly changing tactics. Employee. Negligence, is also, increasingly. Has. A bigger part to play in in, some of these data breaches, so. Essentially it's really hard for admins, to manage. A large organization. And they are overburdened. Now. That's where scale comes in and helps us with security in security. Scale matters a lot. As. An example every minute we stop about 10 million, spam messages, from entering Gmail inboxes, and we. Go through about 700,000. Pages. For malicious content now. What does that give us it allows us to use these security, signals, to, create better machine learning models, to. Figure out what an attack looks like while. It's in the making, the. Way. The. Way phishing. Attacks happen is that initially there's, always a small attack which happens to see if that I can actually be successful before, a massive campaign is launched with these. Security signals we can figure out what, a major attack would look like eventually, and stop, it much earlier. This. Helps us design products, which do a much better job, of recognizing attacks. In the making so let's talk about a few of these.
We'll. Talk about ways we protect, users ways, we protect devices, and then finally in ways we've helped you protect your data. Yesterday. We, announced the, advance protection program for the enterprise at the keynote, now. Google's advanced protection program, has been there for a few years and it's really designed to protect, targets. Which are at a very high risk of an attack people. Like journalists, activists. Business leaders and political campaign teams. We're. Taking that core concept, of the advance protection program that Google is built and bringing, it to the enterprise. So. With the advance protection program 4G suite we do a couple of things once. You've figured out what those high risk users, are within your organization, we. Automatically, enforce, security, keys on them. We. Also limit, auth app access, to. Only the apps which you have explicitly, trusted. As an admin and. Finally. We. Do enhanced, email scanning. On. Their, inboxes. Now. With security keys we've had zero reported. Or detected, account hijackings, after, security key deployments, and the, email scanning is pretty cool because. One of the features in that email scanning, is something which we call the security sandbox. So. If we find that there is an attachment which is suspicious, in that users inbox, we. Take it we. Spin up a virtual machine, live and, we. Detonate, that attachment within a virtual machine to. See what would have happened, if that user was, to actually download it on the desktop and execute it so essentially. We're trying to mimic user action, before it actually gets to the user. Let's. Talk about protecting your devices. We've. Also launched, endpoint, management, 4G, suite now. Previously you used to be able to manage mobile devices within G suite and you had both fundamental management. Without, the need of profiles, and advanced management with profiles now. We extending, it to all endpoints, so now, you, can manage Macs.
Windows. Devices Linux, boxes and chrome. Devices on G suite so, the fundamental desktop, management. Now. The beautiful thing about this piece is that it does not need any profiles, or agents to be installed on the device because. The problem with agents is that most people don't love them on their devices so as a result you don't really have full scale deployment, of an. Endpoint management, solution, so. Because we don't have an agent on the device when. You're unboxing. G suite for the first time, everyone. That accesses G suite. You. Will have basic controls on the device you could wipe accounts on mobile devices or you, could lock people out from desktop devices as soon, as they access energy suite data. The. Second, piece which, I'm really happy to announce is context, where access for G suite, now. Contexts. Where access allows you to define very granular, policies, on user access, to G suis data. Based. On where the user is the. Kind of machine they're accessing the data from and patch. Levels, on that device you, could figure out you, could actually set, a policy, saying. That only certain, access is required so let's take an example if. An, employees within the organizational. Boundaries may. Be all access, is allowed. Whether, it's Gmail whether it's dry weather scale endure now. Let's assume for a second employees traveling and as that is at an airport maybe. You only want to allow access to Gmail and calendar but, not any, Drive files or. If, an employee is traveling to an unsecured, location maybe. The only access they need is calendar. Access so. That's based on location, but, you could also do it on patched level so if you have a Mac device which is running at a patch level of ten point six maybe. You only allow access to Gmail. But not to drive etc, so it really allows you to have very granular controls, on employee access and this is available in general. Availability for G suite. Now. Protecting, your data admins. In large. Organizations. Receive about 5,000. Alerts every day and, almost. Half of them are not investigated. That that's a huge problem. Admins. Are really overburdened, and we want to alleviate, that problem, so. We're introducing automated. Alerts. And, automated. Rules within. The, security center now. With that you will be able to set policies. Take automated, action, when an event happens so, let's say if you're receiving more than a set number of emails from a certain domain or, if you're receiving 10 emails within the span of an hour which, have certain keywords which you do not want your organizers which you do not want to. Have within your organization, you can set those policies and automatically.
Send Those emails to quarantine you. Can also do the same thing on files. We're. Also introducing, app access, control in G suite which, allows you to have what, protections, around the apps you want people to access so for example if you only want people to access trusted, apps you can set that via app access control. Now. This is something which is really close to my heart because the. Genesis, of this is what we do really well which is collaboration so G suite does collaboration, really well but. If you look at the admin world things. Are still a little archaic, we're. Still exchanging, Doc's with each other version one version one, final etc and screenshots. With each other to figure out what an investigation. Would look like, we. Want to change that for, the admins we want to take the best of what G speed offers with the collaboration on the G suite side on the user side and bring, it to the admin world so. We introduced in collaboration, with in the Security Center where, you could share investigations. With each other and you could really work on things together where. Multiple, admins can assign things to each other they, can take care of exfiltration and email, deletion, at the same time collaboratively. So let's take a quick look of what that looks like. Can. We switch to the demo machine okay perfect so. I'm, logged into the G suite admin console, and. I'm. The admin on this admin console, and here we have the alert Center in which. We see that there's been some suspicious, activity on a certain device and, the. Severity of that is high so. We can click on this alert which directly takes us to, more details, around, what this activity looks like so. There's a device which is owned by Marissa and it's. A Chrome OS and we've, seen some suspicious activity, so. Right from within the alert Center we can investigate, this alert by clicking on investigate, alert which, takes us directly to the investigation, tool, and these queries are prefilled so. We can see Marissa's device has some suspicious. Activity now. We know by experience that, a lot of these, attacks happen, because of phishing emails so. I can pivot on Marissa and figure. Out all the different emails. She's received which, we tagged as suspicious. So. There's one such email it says action, required, verification. Of pension account as an admin I can click on this email I can. See the message headers and, I. Can actually also see the message but that requires a justification, for me for, audit purposes. So. I can see Marissa's received an email week. It had an attachment which we can actually download it has the SHA hash on it as well so if you're running a sim, system or if you have different. AV services you can actually run this attachment through those AV services as well and. It. Has, the thread around whether Marissa actually replied to this email as well in this, case she hasn't now. My concern is that if, this attack came in to Marissa there's, a high probability it's, coming in to other folks, within my organization as well so. I can pivot on the subject, and I. Can see everyone. Within, my organization that. Received, the exact same email and there's, 20 people within my organization that, have received the exact same email with the exact same attachment. So. First step I want, to proactively, delete these emails from users inboxes because a lot of them might not have yet clicked on the email. So. I can select. All these emails and I. Can delete him as it would still ask you to type, in a delete 20, messages text. Because we want to make sure that if I actually want to leave these emails this is not reversible, and. Once. I've deleted these emails there, is another person within my organization who's, better adept at figuring. Out if these devices were compromised and if any data was exfiltrated, outside the organization.
So. I'm going to share this investigation. With. Chad. Who's. Another admin, and. Ask. Him. To. Take a look at data exfiltration. Now, this is Chad's. Admin. Console, now. Chad loves wearing beanies so, for the next two minutes I'm just gonna try and be Chad and wear a beanie. It. Suits, the London weather better as well. So Chad received an email from Sam saying that can you take a look at data exfiltration from. Within this email he can directly open this investigation. And go, to the admin console now, the beautiful thing is that chad has the exact same context. On this investigation. As to what I had so child already knows I've taken a look at this email I figured. Out that there's multiple people within my organization that, have received the same email and have deleted these emails from users inboxes, now. The next step is to see if any, data was exfiltrated, outside the organization, so. Chad can pivot on all these users and. See. If they. Have shared any, Drive. Files. Outside. The, organization. So. We select all the folks, and then we say that has there been a visibility change, of a drive file which. Was earlier internal, but now is external, and about. 45, files, have been shared including, the budget proposal, including. Product, roadmap etc, so. The next step I want to do is limit, this, file sharing so I can select all these files from. Within the investigation, tool and I, can order these files permissions. Now. Within a few clicks I, can. Select all these files and. Limit. Sharing, to within the organization. So that's, a really quick way to see, how two people, one was an expert in email. Fishing and the other one was an expert on data exfiltration collaborated. To. Stop an attack effectively. We. Get back to the slides now. And I, have to talk about trust because the. Fact that we, are building our trust with customers is very very important, to us and for, that reason we, launched, access, transparency. Earlier this year now, with access transparency. Anytime, a Googler accesses, your GCE data we. Will send you notification, as to what data was accessed, why. That data was accessed if there's a support case which was needed. To access that data that's documented, what. The actors home office was and specifically. What file of what user was accessed, within. G suite and that information, is available in the admin console for your audit records. Now. Beyond that we are clear about the commitments, you are, customers, on your data not Google we, do not use GCE, data for advertising we do not sell your data to third parties and our, practices, are audited against, international. Standards. So. We've talked about security let's see let's, talk about how we can confidently go Google. Now. In G suite everyone, is on the same version there is no concept, of version control or, patches. And that's. Why we're, successful at making sure people collaborate, seventy. Six percent of the time in Docs slides, and sheets is. Spent, on multiple, people working, on the same document at, the same time, because. Once when, people collaborate, they, they, challenge, existing, norms, and that's when change really, happens, within the organization. There's. Been a lot of big organizations, confidently. Moving, to G suite ATB Financial, moved about thirty five terabytes of data to G suite and Colgate. Palmolive moved, 23,000, users with a brilliant partners of a billion, partner of us over. The course of a weekend. We. Also commissioned, a total economic impact, study with Forrester, which found that G, suite has an ry f of upwards, of three hundred percent over three years and it was sample there, were some findings, which were key to this study the, first was there was an increase in revenue because, people were collaborating, across dispersed, teams in a much better way and so. Revenue increase for the company by about 1.5 percent there. Was an increase in employee efficiency, wherein. We see about one month work hours per euro of an average employee who. Was using gee sweet this. Of course risk mitigation, we significantly reduce the risk of data breach and that's, due to some of the security features we talked about and of.
Course IT cost saving because you don't have to worry about patches. Versions. Everyone's, on the exact same version. Now. This, is the perfect time to call upon Hilda. And Jerome on stage to talk about how PwC, went about the digital. Transformation journey, with, g-suit. Please. Introduce yourself, tell us what what, are you doing at the TVC thanks. Jerome, my. Name is Hilda Clun and I'm, the global. Executive. Sponsor, for. Google cloud. Technology. At PwC. And. We, have, just finalized, our implementation. Of G suite, across. The network so globally, we. Currently have about two hundred and seventy-five thousand, people. Using. G suite today so. To two hundred seventy, thousand people that's that's the big number so tell us how did you approach kind, of deployment. Especially. Around like change. Management in, behavioral, change yeah, you. Know, quite. Honestly when, we initially looked, at the implementation. Of G suite you. Know this was back in 2015. We. Really did look at it as a replacement, for our email and calendars solution. We. Were on a legacy. Solution. That. Was. Quite old and we were really looking for something that really disrupted. The way we worked. So. Very early in the journey we did take more of a technology, replacement. Mindset. But. Not long after that we realized, that our, role, was changing, from owning, technology. And supporting, technology, and managing, technology to being a consumer, of technology, and G. Suite had the potential, to really change. The way we work together so we flipped the narrative and took, a change led approach to. The implementation so it was really, about change. Management it, was about, how. The user and the technology, came together was about bringing that to life. Recognizing. That people were going through their own personal transformations. With their own personal technology and how we built on that to. Really leverage the opportunity, that came with the suite. That's. All it, is quite. Good at measuring. Counting. That's that's coffee. Or beer I will say so, how do you measure success because we are thinking of change I'll do you know your success of change well, very. Early on we were celebrating every, implementation. I mean we're a network of a hundred and fifty-five. Different. Territories, I'm all, independently, owned but, very quickly what we really wanted to understand, was what was the real impact is we was making on our network, we're. A global organization. Like every other and you, know working, cross-border. Was, difficult. But. Moving everybody on 2g suite really, opened the doors to, collaboration. Whether it was in your office in your territory or, with, other territories, in the network, the. Way we looked at success, was through, actually, using, bigquery and. Looking at all the very detailed, data logs to, really explore the insights on where adoption, was thriving. Versus. Where adoption, was maybe requiring, a little bit more support but. We, have, you. Know incredible, statistics, today so in, September we hit a million meets. Across. The network and what, we saw with the data that supported, that that. Particular, data, point was. 40%. Of, those meet our ad hoc so if I want to have a conversation with someone instead of picking up the phone and calling them I would, just flick them a meat link, and they, would just click on the link so, and, and the growth of the number of video. Meetings, we have is, a multiple. Of the, legacy, technology. So for every million. Minutes that the legacy was reducing, we're increasing. Five times that in, the way meat has been adopted, in. The way that we work collaboratively. Using, the drive ups it's, just incredible, for an organization, like ours you know we're a knowledge, organization. It's all about sharing, it's about co-creation.
And, It really did unlock, a lot, of the barriers to working together so. You. Had been this kind of fantastic, dashboard, that kind of gives, you a visibility. But the. Behavioral, change how, do you use this dashboard to engage with the obviously, the leader of the organization to kind of accelerate. Foster, this organization, need this change yeah I mean it's really interesting because, you, know as. Soon as the dashboards. Were. Available. The. Demand for them was incredible, like we didn't have to sell insights. To our to. Our territories, the, key with the dashboards, were going beyond the data understanding. The behavioral, changes so. The. Measurements, was showing frequency, of use but also behavioral. Aspects. Of how people were using the technology and, you. Know the minute those, metrics. And insights were available there was an incredible, demand to tell the story of how Jesus wheat was changing, the way they work in territory, that. Was something that we built through bigquery and data studio, and. Yeah. It goes well beyond the kind of usage, statistics into. The more behavioral, behavioral. Aspects. Of of this, way so being able to measure like the role changes in, your communication, and, I think you need to be ah to measure the uplift. In usage but it's also good, to measure, the down trend of the legacy because you can't always channel legacy off but. You, really, do see behavioral, shifts when you have a comparison, or a data point to kind of measure it against, great so some spark, some, spoke about security, securities, is key in, WebTV. See you are like dealing with like very sensitive, data, from your client so tell us oh geez with a view to address you're like travesty and security, needs yeah, I mean and that has been an ongoing continues. To be an ongoing calm. Session with us I think, the key is not to look at security in isolation, but to look at it in the context, of what we're trying to do. Privacy. And security are at most I mean our brand is based on trust, our. Clients. Expect, us, to be rock-solid when it comes to the safety, of their data and so we're constantly. Reviewing. The. Work practices, of Google in terms of security, at, very very sophisticated practices. And at, the end of the day, we. Continue, to satisfy ourselves that the work practices, and the security practices, that you have both. Meet privacy, needs but also our, security, standards, so that's something that like, any other technology is constantly being, reviewed and assessed, but. You, know we have the whole network on G suite so it's working quite well. So. You recognized, recently, said that you're kind of you, are moving from deploying. Google. To kind of creating, with Google yeah so, what does it mean for you for your team and for the organization, so. Deploying. Google over the last three, or four years has. Been really quite interesting because through the metrics and the measurement, we can actually see the tipping point of mature adoption, of the G suite but, then what happens, when G suite is many. Applications. Coming together where we wanted to replace calendar. And email we ended up with way more than we expected with, collaboration. Tool sets with other, social. Platform, all of those sorts of things but. Actually it, comes with some really, very. Effective digital. Tools as well and. We. Saw a lot of pockets of innovation popping. Up where people were using Apps Script to you, know or Google Forms and starting. To build, solutions. To everyday problems to, help either. Create, more efficiency, or, to automate, and that's. Really, being. A big focus for us so we, now have a theme. That's. Called create with Google so create, with G suite you know how. Do we take the platform and this collective. Community, of people who are very competent in using the platform and build, on that some of the digital, skills that. We need to develop every day as we, more digitally, focused so, that's.
A Particular sort, of category. For us where we're focusing, to that next level of value and. How does it kind of help, you to position the value. Of IT, within. The organization, like the, perception, of of your team and and the very dream to the overall organization. Well, it's really disrupted, traditional, IT I mean I'm a former, CIO I was the CIO of the Australian firm for eight years so I know, what it's like to run an IT operation. And. You. Know this, kind of Services, is, a IT. Leaders, dream they're, kind of I think I talked about the Blessed silence that comes with moving to the cloud but, when it comes to the team that you, know as a consumer of technology, the team looks very different it's, allowed, to kind of shift the thinking to the next level of value to grow the skill set you, know and to move away from the tactical day-to-day, operational, aspects, of running a system so, in fact you know moving to this kind of this, kind of service. Allows. You to think about how, you, design. An IT team that's much more focused on adoption, it's. Much more focused on how. We make the best of people, and technology, coming together it's. A very different profile, so it's changed, the face of how, we think about IT so. And perhaps to to. Finish with like you, are yourself, kind of a leader, of a global team I think that you are based in Australia and so others. Kind of using, Google, helps, you to, engage with use teaming and and does it change the way kind of human kind of bring your team together yeah. Look. I, it's. A good question and to. Be honest I. Had. Some reservations about, trying. To do a global role from. Sydney, but. Actually it's the Google suite that's actually, allowed me to be. Effective, in that role, so. In. Any given week, I. Will do up to 30, or 40 video meetings, phone. Meetings don't feature in my day so, I have a team that's scattered, through. Europe the, Americas. And in asia and the. Standard, way of operating, is through, meat in fact to have a chrome box at home so, you know it is a really, interesting. Way, to work, I. Love. It because I, have two kids sorry. If I'm up in the morning at 5:00 am doing my us meetings, I'm usually done by about 10:00 or 11:00 and, then my. Europe meetings in the evening, people. Don't really know where I am you, know and and. I actually really love the fact that I have a few hours in the middle of the day now it doesn't negate the need for me to travel. But. It does reduce the need for me to travel so you know I still travel one once every three or four weeks but. Without that technology, I would have to be in the air a lot more and, physically. Present. A lot more so it's completely, changed the. Way you. Know the. Way I work and, it's, really been an important, foundation, to, me in. In, doing my role as as. A global executive, thanks. To Doug for sharing your experience, so with that thanks, a lot everybody, to attending, this session and thanks, again Eldar for for your presence and your, and, your sharing, your experience, thank, you. You.
2019-12-15